Sound Women’s Care

I’ve been seeing Susan Goodall here for 3 – 4 years now and think she is wonderful! She’s a very professional yet caring provider and is always kind, patient, and informative. She’s very easy to talk to and ask any questions I might have without feeling uncomfortable. I highly recommend Sound Womens Care and Susan Goodall.

For everyone writing mediocre to bad reviews, you obviously did not see Dr. Timmons. He is the older gentleman in the back on the right in the group photo. This practice was Dr. Ronald Bray his son Dr Bray Jr and Dr. Timmons plus some younger obgyns when I was a patient.
Dr Bray was my main physician for pap smears, after having cervical cancer in 1989. When he wasn’t available, I saw Dr. Timmons. They, I fear, are and were the last of the old time OBGYNs. Dr. Timmons delivered my girlfriend’s youngest son, who is now 40 so that tells you how long he has been practicing. Now that I am long past menopause, and not getting regular paps, I sadly can no longer see him. Dr. Bray retired, but I was more than happy to see Dr. Timmons. My advice is to RUN if he is still practicing and see him before he retires permanently. I loved them and still have referred others there.

I was very nervous about coming here due to a few less than stellar reviews, but I am so glad I did. I waited for all of 5 minutes (It was a morning appointment, though) and the nurse was so nice and welcoming. It was less than a 10 minute wait to meet the Dr. I was very nervous about a minor procedure i needed to have, and it was important to me to find a Doctor who would be sensitive to that, and Dr. Moe was incredible. She really took the time to answer my questions and concerns, and provided some options and for pain management. She also took the time to simply acknowledge the anxiety I was having and talk to me about that and suggest some stress management techniques. She made me feel so much better and ready to stop putting off the procedure. The only reason for not putting 5 stars is the receptionist who made my follow up appointment. She was just very… unhelpful and made me feel like I was bothering here. But if that’s the worst thing to deal with, than I’ll take it. Highly recommend!

I’m pretty disappointed with this office. I feel like the doctors don’t care. Get ya in and out so they can just bill your insurance. I’ve seen 3 doctors here (Dr.Moe, Dr. Borne, Dr. G). They all the been less the mediocre. I’m 34 weeks pregnant and yet have they tested me for preeclampsia (I do have some symptoms for) nor have they mentioned getting a flu shot or whopping cough shot for my up coming winter baby. All they do is prescribed me medication for nauseous, even though I tell them everything comes up, and I don’t want to take anything! They just don’t listen. They don’t count my baby’s heartbeats durning my visits. They don’t even do the basics here. Not once have they tested sugars or proteins in my urine, which was a common quick strip test at another office. (I couldn’t go there due to insurance coverage)
This place is a joke and I’m looking at switching offices so late in my pregnancy. Even driving to Issaquah.
Stay away from this office.

This place was so close to home it really would have been easy to get me to stay… But alas, at 26 weeks pregnant I have switched to a midwife. Originally I was seen by Evelyn, who was very nice and wasn’t pushy about early diagnostic tests or screening that my husband and I had already discussed. After my appointment they gave me a bag full of things I will never use and some of which will expire before my baby is even born. Needless to say, I donated all of it (formula and extra random cloth bags I don’t need).
My OB was Dr. Dickie, and my husband and I really liked her at first. She was straightforward and seemed very interested in our opinions and our plans for pregnancy and delivery. And then after my first appointment with her everything changed. It took close to an hour after my appointment – not including the time I spend waiting because I get there 15 minutes early out of courtesy – to be called back by a nurse and have my vitals taken. And then once I’m in the room waiting for Dr. Dickie it takes another 40 minutes just for her to come into the room. Crazy long waits. I don’t know how working women can come to an OB office on their lunch break to receive care!
Now, don’t go thinking: «Well, maybe she was delivering at the hospital…» Oh no, she only delivers Sunday 7am-​Monday 7am, no other time. They rotate the call shifts at the hospital through the practice every week. Perhaps she was giving bad news to a patient or answering their millions of questions, possibly, but that doesn’t make up for a lack of apology or the front desks ability to properly schedule OBs that take more time with their patients. So it’s not entirely on the OB that I was seeing, and I do understand that it’s a business as well… Just not an entirely well run business.
Perhaps I’m just an impatient person despite thinking otherwise, but I do feel like respecting someone’s time should go both ways in a scenario like this. I get there early so that the doctor isn’t waiting for me to arrive, and I would hope that the same respect would be given to patients.

I recently relocated back to the area from HI and am 4 months pregnant. My Dr on the islands was probably the best Dr I have ever had so coming to Sound Women’s Care, I had very high exceptions.
Dr. Bourne, my new Dr, is incredible! I couldn’t believe how great and professional and just overall very nice, caring Dr he was. Like I said, having such high hopes, I was just taken back that Dr. Bourne is if not just as great, probably even better than my previous Dr. He was professional but also seemed very relatable and seemed to have a great sense of humor. I asked all the questions I had and he didn’t seemed phased by any TMI I put out there or bored of the million questions I had.
Additionally, he did a thorough look at my medical records I had faxed over and knew all the details of my pregnancy, which was very nice as to not have to go over the same test, have the same speech read, etc. He did the Doppler machine to check the heartbeat and when I asked if I could see a ultrasound, since I was at that stage in my pregnancy where I could possibly see the gender, he seemed just as excited as me and said not a problem. We found out we are having a boy! Above all that though, Dr. Bourne personally called me the following day to go over my test results from blood work, which even my HI Dr was never able to do. Excellent Dr.
The staff at Sound Women’s Care was also phenomenal. I was a little nervous at first reading some of the reviews but in person and on the phone, every single person I have talked to was very courteous and prompt. The MA was very funny and seemed excited to help and answer any of my questions I had before the Dr came in the room and she was very warm and friendly about everything.
I am not sure why some of the other reviews have not been an experience like mine, but I would highly recommend Sound Women’s Care.

I used Sound Woman’s care for my 2^nd pregnancy. They don’t take time with you at appointments and it’s not very warm personal care. I initially was seen mostly by a RN who was great, but when I had appointments with the OB, Dr. Moe, she had me in & out & didn’t take much time with me at all (on many occasions this was after waiting for an hour). I thought about switching late in my pregnancy (I should have), but it was close to my work… I really wish I would have switched!!! You don’t get to meet all the OBs in the practice, so there’s a good chance your baby is delivered by a stranger. They didn’t check on me at all after baby was born & it just doesn’t seem like they care about developing relationships with the women in their care.

Dr. Bourne is terrific. Any obstacles my wife hits, his great personality and sense of humor makes her feel so much better. Place has a great staff, we are so happy. Also a plus that it’s across the street from Edmonds Swedish.

I liked this place at first, the receptionist there is really great… but this is my first pregnancy and im thinking of switching because of the lack of care I seem to be receiving. Im at 37 weeks now and im still completely in the dark about whats going on with my body. I have had concerns and they seem to be blown off by «oh, thats normal» or «oh its fine». No, its not fine. Im scared and worried and I just want some peace of mind and it looks like the doctors dont care about making me feel comfortable.

I’m pretty sad to be writing this review. I was a happy patient here for over a decade, but as of today I’m switching to another doctor. The two doctors I’ve seen there were great, but the support staff are the problem as of late (just the last few years). I have shown up for two appointments just to find that my doctor was out. Today they said ‘we left you a message’, but that was AFTER checking me in and having me wait in the waiting room for over 40 minutes. On top of that, I checked my phone and there were no missed calls or messages– other than one CONFIRMING my appointment.
So, I’ve had the desk staff yank me around when it comes to my schedule and I’ve had a medical assistant be rude to me– all on my last few consecutive visits. I find my time is too valuable for this nonsense– so I will hope to find an equally nice doctor, but with an office crew that is efficient and knows what they are doing.
I also want to agree with a previous reviewer regarding them pushing formula. U is that upon learning I was pregnant (the first visit to confirm the pregnancy during a visit in 2011 they sent me packing with a huge bag of formula– liquid formula, powdered formula, formula coupons. I realize that some mothers need formula desperately, but there was never even mention of breast feeding. I ended up getting pre-​natal care and doing the birth elsewhere and breastfed for 16+ months. I wish they would focus more on educating women around breastfeeding as a first option before pushing formula onto parents.

Dr. Bourne was excellent. It was my first visit, and he spent extra time just getting to know me. Annuals are not exactly the most comfortable things in the world, but Dr. Bourne made me feel very comfortable with his wonderful bedside manner and professionalism.
I will definitely be returning to him next year.

We just moved to the area from California and I was looking for an OB in a hurry because I am 7 months pregnant. I love the staff from sound womens from the front desk staff to the nurses to the Dr! We saw Dr. Bourne and he was very professional and easy to talk to. He answered my questions and took the time o get to know me and make me feel comfortable. I feel confident with them in charge of my delivery!

I wanted to like this place, I really did. My partner and I went there for a first prenatal visit, and the ARNP was 40 minutes late to the appointment; there was not even a cursory apology. Also, the staff were having some kind of party/​celebration while we were there, so it was extremely loud in the clinic room. The ARNP (and it’s nothing against ARNPs at all) had clearly not even read my partner’s chart as she asked questions that were CLEARLY answered in my partner’s medical records – previous pregnancies, whether pregnancy was planned, etc. We then declined a common first trimester diagnostic test, as we’d talked about it previously – and she said «Ah, we can do that at next visit». No, we said no.period. To cap it all off, we were given a goody bag with FORMULA in it – no thank you! Because #1, this is a first trimester visit and #2-​how about we talk about breastfeeding first, before you push this commercial stuff on us? We really wanted to like this place, since it’s quite close to our house – but we’re transferring care elsewhere even though it’s a longer trip for us. It was very disappointing, and I hope other people have a better experience than we did. I will not be recommending this practice and would not return.

I had a wonderful experience at Sound Women’s Care. I started with Lisa Hummel (nurse practitioner) and she was brilliant and very kind. I had a c-​section and Dr. Erhart and his staff at this practice were wonderful. Dr. Erhart was my Dr and he had GREAT bedside manners. (He has a very positive approach and he is genuinely concerned about the well being of his patients.) Dr. Bray actually delivered my baby since it was the middle of the night and he was on call and he was also wonderful. (Dr. Bray was a very kind and funny guy… I appreciated his very upbeat attitude during a stressful situation. He was also patient with my husband who was pretty freaked out.)
As for other comments posted about wait times in the lobby, I never waited more than 5 minutes. I thought they were very organized and from day one they were fantastic!

The doctors here are caring and personable. I have been very happy with my care here, my only complaint is that when you call the office, you can expect to be on hold for a minimum of 10 minutes before you talk to a person. Likewise, expect to wait for the doctor at least 20 minutes. I understand that it’s a busy office, but it would be nice if it were a little easier to reach them.

Dr. Rogers delivered both of my children. I loved her so much that even after we moved from Mill Creek up to Lake Stevens during my first pregnancy I kept seeing her and went back when I was pregnant with my second. Dr. Rogers is laid back and she was very helpful with all of my questions. I had some other issues with my pregnancies and was seen by Doctors Bourne and Bray when Dr. Rogers was unavailable. I also was able to meet with one of the nurses there to discuss some difficulties my first child and I were having with nursing. The entire staff is very friendly and professional and I will gladly come back in the future.

After years of suffering discomfort of which increased drastically in the last 6 mos I started researching my symptoms. Being self employed I hadn’t been able to afford regular insurance for a few years so finally after signing onto a good plan with Lifewise I started looking into doctors and clinics. Based on reviews here and reading the mission on Sound Women’s Care Website, I thought this was the place that would listen to me and help me as I have always had horrible cycles.
Sadly this was not the case. Instead I waited almost a month for an appointment of which I was assigned Dr. Moe. I was patient believing it would be worth the wait. I had the normal exam, pap smear and explained my concerns/​symptoms to her. She thought my Uterus seemed a bit large so scheduled me for an Ultrasound. However she also dismissed my concerns and put me on birth control as I later found out to serve as my cure-​all. Well I recieved back that my tests were normal within a week. Although no one called me with the results of the Ultrasound. I waited a week with no response so on the 2^nd week started calling every day.
13 days after my Ultrasound I was finally transferred to a nurse who told me I had a cyst in my Uterus and that I’d have to wait to hear from Dr. Moe for the details. I nervously waited another 2 days, called again, left another message and Dr. Moe finally called me back later that day. By this time I was pretty irritated but more importantly, I didn’t feel I was the priority that this clinic preached. Dr. Moe was short and condenscending with me on the phone, took little time to explain this what I found out was actually a Fibroid then shrugged it off that it would shrink when I went through Menopause. Hello! So I get to feel like this for another 20 years? I tried to discuss this with her futher and tried to understand why if this was nothing, did I still feel uncomfortable? I asked about Endometryosis since I had recently read about it and I seemed to have alot of symptoms. She shrugged me off stating that all women have a form of Endometryosis. I had the definate feeling that she couldn’t wait to be done with me.
Essentially, my comfort or concerns did not matter to this doctor. Recieving a timely call back with results was not a priority to this clinic. I immediately transferred my files to another Doctor and went for a 2^nd opinion because I am not comfortable, something is not right and they obviously didn’t care enough to help me figure this out.
So after seeing anothe GYN, Rachel Hollister then was sent onto a specialist, Micheal Lau, I have been diagnosed with acute Endometryosis and am scheduled for surgery in a few weeks. Dr. Lau stated that I suffer every single symptom of Endometryosis and that this was one of his easiest diagnosis’! He could tell this is something that I have been suffering from for several years. He even apologized as he could tell from my examination that I was in pain and was surprised that this other doctor did not recognize this.
Hmmm, methinks definately not with Sound Women’s Care. The moral of this story, if you think something is wrong, keep searching for a Doctor who listens and will give you the time until you reach a diagnosis. No one should have to live with discomfort or be made to feel bad about it. Especially a «Women’s» clinic who should live up to their mission statement and be especially empathetic to such conditions.

Dr. Bray delivered my baby. I’ll leave out all the boring details of labor, but what I liked about him is that he was very laid back even at stressful delivery moments. I didn’t feel too worried thanks to his low key reactions. If I have another baby in the future, I want him to be my prenatal doctor as well. I had never met him before, but I’m glad he was on call the night I delivered.
Thanks, Dr. Bray!

I was fortunate enough to have Dr. Rogers as my OB. She is compassionate, educated and very patient. She spent so much time with us each visit to make sure we had our questions answered. The staff and nurses are excellent as well. I had my baby earlier this year so I no longer have my weekly visits and actually miss them!

I was admitted into Steven’s hospital for having horrible lower right side pain, they released me and referred me to see Dr. Randolph Bourne. I made an appointment that following day with the office, not only were they professional but they got me in right away.
I sat down with Dr. Bourne and he was so easy to open up to and talk about what was going on, and he genuinely seemed like he was concern. I have NEVER in my life have ever felt the way I feel about this doctor and the staff. They are so open and warm, they really do care about you, and the issues and listen to your concerns, instead of jumping to conclusions. Dr. Bourne is always there if you have questions or concerns. He or his staff always makes sure that they call you back right away, and they follow up with you. I would have to say I WISH ALL MEDICAL staff was like this.