Autotire

Careful with this place! We recently purchased four tires and knew our vehicle needed an alignment. I received a call from the manager that the alignment couldn’t be completed due to bad bearings in the control arms and that the control arms needed to be replaced to the tune of around $ 800. Luckily we didn’t have time for the repairs on that same day. I then took our vehicle to a family shop in central Illinois to have the control arms replaced. To our surprise, we found out the control arms were in perfect shape and the local Sears had no problem doing a proper alignment! Unreal. Unfortunately, I’m sure this place takes advantage of others all the time. Stay away and go to someone you can trust!

HORRIBLE!!! My husband takes his care there for every oil change. This past visit, they called saying he had a stripped pan/​bolt and they needed to replace it all. When he asked how it happened, the tech said it was probably the person who changed it last (AKA THEM!). When my husband said it was them, they immediately got quiet and never said another word… until he went to pick up his car and they tried to make him pay $ 540 for it! Crazy! So let me get this straight… you broke it during an oil change now we have to pay for it?! No way. We are taking this to corporate, BBB, or as far as it needs to go to get our car back and say goodbye to this horrible business. They have lost two long-​term, repeat customers for good.

I dropped of a single rim with no tire and after some explanation that I needed this «smaller» rim to be the
Same circumference
As a slightly larger wheel and tire
Combo as this tire will be used as a
Spare, I sensed some confusion so I proceeded to take the tech outside and further
Explain my dilemma. he then nodded
As thought
To
Show a sign of understanding. We then proceeded to
Go inside
And
Find the right tire. i
Left him the SINGLE rim in hope that he would call soon. 5 hours later I got the
Call that’s
Tire
Was
Done. I proceeded to go up there to receive my new
Wheel, but tony surprise there must have been some
Kind
Of confusion because I drive a lowered
Honda
Accord…they proceeded to roll
Me out this 15
Inch wheel with SUV tire on it… I
Laught and proclaimed you don’t expect that to work do
You. With the new staff working we quickly found oh the problem
And
Corrected it
In 5 mins and was even
Able to
Get
Me a
Cheaper tire. The struggle was real, but in the end the job
Was
Completed

Don’t waste your time here, as I did. I had an appt for 5:30p for four new tires, and arrived at 5:28p. Checked-​in and proceeded to waiting area. At 6:30p, went to look through service bay window and check on car. My car was still in parking lot, and no attendant was in the customer service lobby to ask, just the two personnel working in the service bay. A truck was pulled in to the bay at 6:30, an SUV was already in service bay being worked on. The truck was a WALK-​IN, and arrived AFTER I did. The SUV had an appt, also for 5:30p (same as me), and arrived well AFTER me. How did these two vehicles get ahead of me (there were others that arrived after me too, and were placed in the rotation, also ahead of me; however, the truck and SUV were the only two vehicles that I actually saw being worked on, but I know others arrived, were serviced, then left ahead of me). At 6:52p, the service person finished the truck and came in to the lobby, where I was waiting for someone to show up so I could ask about my car. I mentioned my concern to the service person, and he said they’d get to my car in about 5 more minutes (they close at 7:00p, in five minutes!). He didn’t seem to care that I had to wait 90 minutes past my scheduled appt to begin the work, nor that others vehicles were serviced out of order, ahead of me. He explained that someone had booked 6 appts at the same time, and he didn’t know what order the customers arrived, he was on break when everyone showed up. I told him to get my keys, I wasn’t waiting any longer. He asked if I want to reschedule for another day… ABSOLUTELY NOT! I will never again step foot into an Autotire Store, what a waste of my time, and seemingly not a care from anyone that worked there!
Horrendous service! I recommend any place but here, I’ll take my business elsewhere this week for a new set of tires.