Monro Muffler Brake & Service

The manager Naylin or however you spell his name is a complete moron. He argued with me that all cars are the same when it comes to changing brakes and doing an oil change. He thinks it should take less than an hour to change 4 brakes and do an oil change on a Subaru. This is completely untrue. Just ask Subaru yourself or any competent mechanic. No car is the same. Some are more complex than others. As a result of this managers poor decision making and lack of expertise in the automotive industry a customer had to bring her car back because he rushed the technician and did not allow him to double check his work to make sure everything was completed properly. He takes no responsibility and shifts the blame on his employees. Don’t take your car here and don’t recommend anyone bring their car here. Dishonest, incompetent, and rude!
On top of all this the manager Naylin steals from employees and calls them pieces of shit. This is clearly a violation of the code of ethics, unprofessional, and inhumane. I’ve dealt with unprofessional managers in my life but this guy puts the icing on the cake. He should be terminated from his job because of his behavior and actions. If you care about how employees are treated you should avoid this place for those reasons as well

If you want to bring your car back 2 – 3 times to get the job done, this is the place to go. Not only will they rip you off but they’re incompetent as the shit that comes out my asshole. Stay clear.
1. Brought my car in for a condenser replacement. A few days later my car was sputtering like crazy so I checked the fluids and all the tranny fluid was empty. I filled it up to bring it back and they said they forgot to put a clamp back on. Almost ruined my transmission.
2. Why I came back, I don’t know but this was the last straw. I had freon put in the car and it was not cold. They told me to bring it back on a hotter day and they will look at the freon again and fill it up more. I Came back and the manager, Tony, was fired or left. The new manager was quick to dismiss me saying he can’t do anything since tony did the job. Also said he doesn’t have anyone that works on AC. And the tech that was on the receipt doesn’t even know AC work. So I complained about a refund which then he told me he is getting a tech next week who knows how to fix AC’s. At this point I don’t even trust bringing it back. Consider it $ 100 loss.
Edit: July 29 2015. Still no help from Brittany and manager with constant going back and forth. Company and management is horrible