Alberts RV Rental

We used Albert’s RV Rental to have a trailer delivered for a 3-​day stay at Campland. It was a busy weekend for them, and they arrived as soon as we called to tell them we were there, positioned the trailer where we wanted it to be, it was clean, and everything worked just fine. We had to have them come back to hook up a hose and turn on the gas and they were prompt and courteous. If I had to find anything negative, it would be the screen on the door was broken, so we had to worry about our dog zipping out. A little tape and cardboard worked just fine for a temporary fix. Other than that, it was a trailer that had obviously been used (that’s what it’s all about, isn’t it?), but we were very happy with the price and the service. We will definitely use them again!

Wow. After reading some of the reviews I am not shocked at all. Sure wish I would have read them sooner. Took our annual trip to Campland on the Bay Mothers day weekend. We are trying to sell our motorhome so we decided to rent a trailer. After talking to Shawna at Alberts RV Rentals, it sounded wonderful. We were to get a 26 ft Grey wolf trailer. I was told the refrigerators are turned on about 2 hrs in advance so it should be cold when we arrive. I even asked if the trailers were old or newer. She said all of the trailers were 2012. I asked when it will be delivered. She said they try to deliver them all about 12:30. When we arrived at 1pm, no trailer. Called several times and was told about bad traffic on the freeway that caused the delay. 3pm now and still no trailer and chance of rain. Our campsite at Campland backs up to the road the leads into the park. While waiting for our trailer to arrive, we noticed an old trailer outside on this road that had a guy cleaning a trailer. My husband said he noticed it there when we arrived at 1pm. He said wouldn’t it be awful if that was our trailer to be delivered. I said it better not be. Shawna said we will be getting a Grey wolf trailer. This one was «The Wave» trailer. The driver called and said he was at campland and what was our site #. (This was at 4pm now). I said «are you parked outside on the road and are you driving an orange truck?» He said «Yes». I told him we had been watching him clean this thing and I hope to God it is not ours. And he rolls in and Yup, this was what they gave us. It was a piece of sh#t. We had no water for the first day. The frig was not cold. The blind did not open. The trailer leaked from two placed underneath which led to the trailer sitting in pool of water. We had to step in water to enter the trailer. The driver came out twice to fix the problem and asked about the other appliances and I said that I would not use them for fear of them blowing up the place. I have to say, the driver was very nice. I felt bad for him. I had to waste my time waiting for the guy to arrive instead of enjoying my week end. I held up my part of the bargain and Alberts rentals did not deliver. I called and talked to Alex about my weekend and he acted as though everything was ok and said Sorry. He said the driver was to blame. I argued with him until he agreed to refund me $ 100. Please read the reviews and look at the date of the reviews. Some are very old. Yes, some people had good things to say but maybe those were the lucky ones. Please, Please do not rent from this company, The deposit may be cheaper but the outcome is not worth taking that chance. Next time we will try traveltime rentals or luv 2 camp.

Just save your money and buy and tent. Just finished a New Years trip in glamis and it was one thing after the other. First, right after the trailer is dropped of I go to lower a mini blind and it falls of the wall. Then the microwave would trip a breaker after 3 secs with no other lights, radio or anything else running. Then in a 27 degree night we discover the heater doesn’t work. I know things happen and if these thing happened mid Trip I could understand but my trailer was delivered in this condition. Aggravating when they Absolutly wouldn’t except any responsibility and told me to see what kind of service I would get elsewhere. Manager says all trailers go thru an inspection. I think mine didn’t but he swears it was and that maybe I broke these items. They offered me a 50 $ credit to rent again but 50 $ out of 700 $ doesn’t seem worth the risk to experience that again. So I suggest to anyone looking here to take there own managers spoken advise to me and try other places like «Luv 2 Camp» I would have been happier in my tent at least i know what to expect. I will add that if you do rent from them or any other company flick every switch turn all all appliances before that delivery guy leaves

The price was good
The trailer sucked. I called it before we got it and said I bet you it’s been taken off roading a dozen times cause the price was too good to be true. The shower was broken and it was covered in sand. The CD player for the speakers outside was completely trashed. How am I gonna go and enjoy a concert and have no music for the pre and after party plus a shower to wash off dirt. I was super disappointed. Will never rent from again. Save your money and get a hotel. Plus the guys who came out had no idea what they where doing. All the tires where completely flat and they where all bent. Plus the fact that they didn’t level it what so ever so every time someone moved the entire rv shook like crazy. The only way this would make sense to do is if… Your stupid.

We recently booked a trip to Campland on the Bay (San Diego) and I was in search of a company that would drop, hook up, and rent RV trailers. I searched the big brand names as well as people who rent out the trailers. There are alot of choices out there and many require big deposits or full week rentals (week of July 4^th). I came accross a few rude people on my quest.
I was very pleasently surprised when I called Albert’s RV. The rate was cheaper than many other companies out there, the deposit was not unreasonable. The contract was professionally done online. I called a few times after booking for random questions, the staff was always more than helpful
The week before our trip, I received a follow up call from Shawna just to confirm our reservation and get the ok to charge our card. I was again surprised by the great customer service. (especially since by that point I had come accross their reviews on Unilocal)
The day of rental, Alfonso followed up with a few calls to let us know what time he’d be there. Then again later to instruct us how everything worked (as we had not arrived at the campsite).
The RV was clean and we had no issues.
Pick up was very timely and the best part was there was no work for us to do. Just pack up our own items and head home.
Thanks Alberts RV for making our first experience a good one!

I have to say the receptionist shawna gets 5 stars but the trailer needs to be retired or remodeled. I understand these are rentals but the shower head didnt work, the 2 mattress’s on the beds are so well worn its like sleeping on the ply wood that was underneath them, the floor hasn’t been mopped in I don’t know how long our feet were black. The frig dripped water on our food a didnt stay very cold. Plus we waited over 2 hours to get into the rv wasn’t even there when we were told to be there. Very frustrating while you’ve traveled hour plus and have 3 kids in the car with food that is defrosting as your waiting. Thank goodness campland as clean bathrooms and great shower heads that work. I would have to say we will not be rebooking with alberts rv rental at this time.

First of all, this review is for the San Diego based company, not sure why, in the last month, the address has changed, hmmmm… maybe hiding from bad reviews?
Back in april I called to rent an RV for San Elijo beach camping for mothers day weekend, and I up front asked them «why the poor reviews on Unilocal?» The service person was kind of passionate about not understanding why, but stated it may have been some kind of business sabotage… She reassured me that they have good business practices, so I took my chances and booked an 18 ft. trailer.
Positive: Well, I was pleasantly surprised they delivered a 22 ft, I got upgraded for free, the unit was newer, and very clean inside. Delivery on time, generator worked great.
Negatives: The queen mattress was sub-​par, only about 4 inches thick, on top of ply wood. (We put our air mattress under.) The friendly guys that delivered the unit were willing to park it lopsided, not level. When I went inside it felt like walking in a fun-​house tilted room… not good. They admitted they never use bubble levels, only eyeball it… They were nice enough to re-​hook the unit and repark it as level as situation allowed.
We had a small problem with a drain pipe leak under the sink, not a big deal for us, but when I tried to call the business to explain on check out day, (a weekday from 8−10am), no one answered the phone. A few of my friends rented also and had the same problem with lack of ability to speak to a customer service rep. — even during normal business hours.
We had a great weekend and will probably rent from them again. Although a few quirks can ruin a trip, I felt like we got what we paid for and was happy.

I was shocked to hear the poor reviews we used Alberts RV to rent a trailer at South carlsbad camp ground and it was great! Trailer was set up when we got there, it was clean and in such good condition i thought it looked brand new. I knocked one star because we did have an issue with the generator but that was because we were using it wrong but it took awhile for us to figure it out and we couldn’t reach anyone at alberts for help.

I sold my motorhome a couple of years ago and started renting trailers for New Years in Glamis. The last year we used a different company and were happy with the trailer. This year, due to waiting too long to book and a several vendors renting trailers, the company we used before was all booked so we were forced to use Alberts RV rental.
Here are some of the problems with the trailer:
— broken and bent window blinds
— external steps that continued to fall out of the guide
— refridgerator that continually blinked that there was problems
— propane that ran out and had to have replacement tanks added
— squeeking entry door
But the most upsetting problem was that the first day that we were in the trailer, the kitchen sink cold water handle broke off and was pumping water into the trailer. We were in the trailer when this occurred so we turned off the water and tried to get the handle to seat back in the assembly. It was obvious that the handle was already broken when it was delivered to us as we were not forcing the handle to turn the water on or off. I called for service that same day and was told that they would arrive in a couple of hours. I ended up waiting about 4 hours while all my friend were out enjoying the day. When they arrived, they could not fix the handle but merely said not to use the cold water in the kitchen. They did what we were doing by trying to re-​seat the handle and that just stopped the water from flowing out but would not make the handle useable.
Because the handle had broken and the service person that arrived was towing a dump/​water trailer, I asked him if we could be refilled on water so we would not run out. He did fill up the water, told me that it took 40 gallons (the trailer only held 57 gallons and we had it for less than a day) and told me that I had to pay $ 20 for the water. I argued with this individual that it was not our fault that their trailer broke causing water to leak. He argued with me that I am responsible for the water but he eventually said that he would not charge me.
After the weekend, I called the company to complain about the broken handle and talked to Mike, a manager with the company, but he quickly gave the phone to Alex. I was told by Alex that we were the ones that broke the handle and that there were going to charge us for the repairs. He also stated that he left the trailer dirty but that was not true as we cleaned the trailer before we left it. Alex told me that he was going to charge us $ 100 for the faucet and $ 50 for cleaning. I strongly disagreed that we were responsible for either. Alex was very unprofessional using profanity and talking over me so I could not state my case.
After 30 mins for arguing, Alex said that he was going to charge us $ 400 for the faucet and, if I disputed the charge, he would take me to court and sue me. He was very threatening and tried to intimidate me into paying these outragous costs.
I will never use Alberts RV rental again and would caution others about them also.

Most companies do fine when there are no problems. A large number of families in the YMCA program rented from Albert’s for our end-​of-​the-​year camp out at Campland by the Bay in San Diego without any major issues. However, we will make sure that we do not use Albert’s next year, because of our experiences with them a couple of weekends ago at South Carlsbad State Beach. Since our spot was right next to the bathrooms, we decided only to use the RV bathroom at night after we went to bed, and only to go #1. However, right from the start, before we even used the bathroom, it smelled really bad. However, we didn’t complain. While we were unpacking, an Albert’s employee dropped by or check and replace our propane tanks. He made a big show of his visit, and so I felt pressure to tip him, which I did. I wish I didn’t, since our propane ran out the next morning, and when I went to switch it to the other tank, it was also almost empty. WTF? Did the guy even check or replace my propane the day before? When I called, they answered and said he would be out to check propane the next day. Obviously, the second time he came, I didn’t tip him. Now, this is when we find out how a company treats its customers when things go wrong. One of our friends that also rented from Albert’s, said that his toilet was already full, and backing up into the bathtub. Gross! He also said that they were barely using the toilet, similar to our approach. He checked the water levels, and the water, black and grey levels were ALL full! How could this be? When the water gets used, the water level goes down and the black/​grey levels should correspondingly go up. I told him my RV smelled from day one. He told me to check my water levels. Sure enough, I had the same issue. I videotaped the testing of the levels in case they later took the position that I mis-​read the gauge. The only thing that I can think of, is that there wasn’t enough time between the previous pickup and the drop off at our site, and so they did not empty the septic tank. Again, gross! However, we’ll never know whether that was the cause, or whether there was some other issue, because from that point forward, our numerous phone calls to Albert’s were NEVER returned. That’s right. We called them about a full septic tank that couldn’t be used, even though we had a full tank of water, and two more days in the RV, and we never heard from them again. Wow! I didn’t need an apology, or some future discount. I just wanted them to fix the RV, and give us what we paid for, but apparently, that was too much to ask. It’s amazing how short-​sighted these owners of this company are, since our YMCA group has been HUGE customers of theirs in the past. We will make sure EVERYONE in our YMCA group hears of our experiences with Albert’s when things don’t go well. Basically, when things don’t go well, they don’t provide poor service. No. They provide NO service.

We were very disappointed. Not only was the RV in very poor condition, including peeling floors and steps to the door that were unsafe, but the person who parked the RV placed it so that we could not share the spot with cars which is crucial at a beach campground that has limited space. The generator was also in poor condition and worked off and on.
Albert’s was the cheapest option, and I still felt like I paid far too much because of the condition of the trailer. Some lights didn’t work and there was something wrong with the electrical system as we could not get 110 to work even with the generator.
They did not answer our phone calls when we tried to get in touch with them for assistance.
To their credit they did come out and finally move the RV so we wouldn’t get a ticket on our car the next day, but I was tired of calling and complaining about all the other issues so I certainly won’t be using them again.

Soooooo disappointed… I have rented several RVs and never had such a poor experience. We have a large group of folks that rent 6 – 10 trailers every year for our camping trip. We decided to try Alberts this year instead of using the company we have used in the previous past 6 years, because they were cheaper. First lesson you get what you pay for.
Do to mix up on the dates which was our groups fault, we had to change dates. They told us we could still be acommodated but would not have the RVs we first selected. They were able to supply 5 trailers, the others found acomodations with other companies with– in days of our arrival «lucky them».
The Trailers were delivered to our camp site and with-​in a couple of hours later we all meet up at the camp ground. Upon arrivial I immediately new we were in trouble.
First trailer: There was a big ass dent on the front of the trailer followed up with duck tape on the door to help keep it closed. After I entered I was greeted with a trail of ants and dead ones from the previous attempt to rid them. The flooring was lifting up around the floor and the thing was just plain nasty. Old food was in the stove and the bathroom door was uneven and could not close. Blinds were broken. Brought wrong steps for camper, kids couldn’t even get up in the trailer .By the second day the ants were in full affect and were taking over including our beds.
Second Trailer: Duck tape on the floor where an air vent was in the middle of repair. By the second day our foot was going through the floor. Trailer had not been cleaned. Was not secured and had to be reinfored.
Third trailer: Human waste was left in the lines. We kept smelling something that smelled awful and finally made the discovery. Trailer also dirty clearly had not been cleaned. Screen door would not stay shut. and flooring was coming up.
Foruth Trailer: Not much too complain about just dated and had not been cleaned.
Fith Trailer: No complaints almost new, just much smaller
Tech came out and tried to take care of issues, but there were just too many. At a point he was obviously embarressed for his companies neglect on the RVs.
I would have appreciated if they were upfront and said we have «Rvs that were not in the best shaple», and let me decide, rather than charge me the same price for the crap we were givin. At this time I still have not heard from the Manager Mike and will never use this company again.
First Impressions is everything, customer service is priceless. This company didn’t seem to value either.

This place saved my lazy camping ass. I went camping over Mother’s Day weekend and decided at the last minute to try and rent a motorhome/​camper/​trailer. Since it was so last minute I really didn’t think I would be successful. So I call Albert’s RV. They said not only do they have a trailer for me but that they can drop it off at the campgrounds in Vail Lake, Temecula and set it up for me. All I have to do is show up.
What? Are you serious? I don’t have to do a thing? I could get used to this. And the price was amazing. I camped from Friday to Sunday afternoon and it cost me $ 250.00. They usually have a delivery fee of $ 50.00 but they waived it because all they had left to rent out was a Toy hauler trailer. Seriously I wait until the last freaking minute and they feel bad that they don’t have more to choose from? Wow.
Needless to say I was very pleased and from this point on my ass is never gonna sleep in a tent again!!!