CVS

I have had nothing but trouble from this pharmacy. I called in 5 (FIVE) prescriptions on 10/​22/​2015 for refills. I called and was told they were ready. I went in at the drive thru. and waited in line 28 minutes (there were 2 cars ahead of me), I got up to the window and was told «I’ll be right with you» I waited 11 minutes and fineally I was told that only 1 prescription was ready. I told the man at the window that I had called in and was told my prescriptions were ready. He replied «I don’t know anything about that». I got my 1 prescription and left.
I might add I live 13 miles away now I will have to go back again. I might also add that while I was waiting in line I saw several people get in line then leave after waiting a substantual amount of time.

There is an option to give 0 stars I would give it, all the employees at the CVs are rude nasty to their customers. I would never recommend this pharmacy to anyone and I’m fortunately Walgreens does not take my insurance anymore your best bet is to never go to this CVS

This is worst cvs pharmacy ever that I have been to, called them and they were so rude to me, I asked how can you talk to me like this and asked to talk to manager. Guy said manager is out and then hung up. I will give negative star to this pharmacy, never recommend anyone to go here.

Can you give zero stars? Their pharmacy is understaffed and has switched prescriptions without my permission to substandard generic quasi-​versions of the medicine I was prescribed. Tried to keep giving them chances but they have consistently let me down. I have moved to another pharmacy with much better results!

These people are idiots! I have surgery tomorrow and my prescription that was efiled by my Dr ⁷⁄₃₀ is STILL NOT READY my first dose was supposed to be taken at 4pm. I stopped by numerous times in the last 5 days and called a couple times they supposedly ordered but did not get it in. I cannot stand this pharmacy!

This one star is for CVS Pharmacy not the store itself. I went there an hour before their closing time to drop a simple prescription for a coughing med the doctor had just giving me. There was only one client standing next to the pharmacy. When I gave the prescription to the employee there, he asked me if I want to pick it up today and I replied yes because I was very sick and I needed the meds right the way. The employee there then told me that HE DOES NOT HAVE TIME TO PROCESS THIS TODAY, THEY ARE BUSY NOW AND I HAVE TO COME TO PICK UP MY MED TOMORROW IF I WANTED TO. First he made that decision without even discussing that with the pharmacist who was standing few feet from him. He said he does not have time to process the prescription when they had an hour before closing and I only saw one costumer standing on the pick up line, which means that they had processed his prescription already. Later the pharmacist came to ask what is going on and the employee told her that they have no time to process my prescription and she did not even bother to lock on my prescription and just agreed with the employee, which makes me wonder who make decisions in this pharmacy? Later I went to Walgreen Pharmacy cross the street from them and they process my prescription in less than 5 minutes.

Unfortunately, all the 1 star reviews are true. This pharmacy is a real mess! I went today to get some prescriptions. They said that they couldn’t see the doctor’s name and that the pharmacist would call to get the MD’s name. I went around town and waited, and waited for about 2 hours. When I went back to get the prescriptions, the Girl at the front said that there were no prescriptions with my name. After several minutes of looking, the pharmacist talked to me and said that he tried to call Urgent care in El Cajon and couldn’t get authorization. I was irate at that point. I took the prescriptions and went back to the clinic. The doctor and receptionist told me that someone from CVS had called and they had given authorization. I do believe East County Urgent CAre. I ended up going to another drugstore. The staff seem stressed, frazzled, and the house pharmacist seem condescending. Shady neighborhood.

Even 1 start is a lot for them they r super slow they need some redbull before come to work it’s been waiting more than hour in drive thru and only 1 car before me

This is my second one star review of this place. We made the mistake of giving this place another chance. We will now go across the st to Walgreen’s. It took over a week and three visits to get our prescription and to top it off we did not even get it filled! First time the lady said she was getting it and went on to help other customers, she took over 15 min. So we left angry. Returned to get it again and they said it was already picked up and would have to return another time. Came back a third time for them to say our insurance did not cover it. Horrible customer service, unorganized, rude, no accountability.

Worst ever all of CVS I have visited in santee and el cajon. The management doesn’t seem to care because customer service is the same at all stores.

Worst pharmacy! The head pharmacist talks down to her people and they are just so unorganized! This is the last time I will bring stuff here.

This place sucks just like everyone said. I went here and they told me 1 hr for my meds. Came back and then they told me it would be 2 days cause they didn’t have it in stock. So I asked why they couldn’t tell them that before I left. The girl Alicia behind the counter said in a rude tone «we just can’t». I will never come back. Went right across the street to Walgreens and they had it done in 15 mins with no problems.
Just go to Walgreens

Not sure if this CVS Pharmacy is just really understaffed, or if the pharmacy employees are just really slow motion. But I’ve never been in & out of here in under 30 minutes. Unless your prescription is on auto-​refill & you receive texts that it’s ready, expect to wait a good long while. They’ll quote you a time it should be ready, you’ll show up, and it won’t be ready. Another long wait. Lines are always long. Also, don’t even bother calling, you’ll be on hold for a good 15 – 30 minutes. God forbid you have a new prescription to fill here. The staff are always very nice & friendly though. It just takes FOREVER to get your meds. They need to hire more staff. ASAP!

This is the probably the worst pharmacy I’ve ever been to. I can always count on waiting at least 15 – 20 mins to pick up a prescription. Multiple times I’ve shown up to pick up a prescription at the promised pick-​up time, only to be told to come back in an hour. 3 times now they’ve made errors with my prescription, including filling the wrong milligram dose and filing the wrong quantity. But I think the worst part is that many of the employees here are just flat out rude. The actual pharmacist here has zero social skills, will talk to you like you’re stupid and beneath him, and always sounds irritated. The icing on the cake is this is the shitty part of El Cajon and there is a never ending supply of shady characters around. Pick somewhere else if at all possible.

This place has the worse customer service especially the pharmacy department there’s on red headed/​strawberry blonde girl who has the worse attitude! Never coming to this location again!

Once again I was told it would be an hour for my meds, and an hour and forty-​five minutes later I’m told to «drive back around in twenty minutes and it should be ready.» Really gonna need to get a different pharmacy. This is an ongoing problem here. Seriously, if it’s gonna be two hours, just say so! Not to mention some of the med errors I’ve witnessed here! Thankfully I’m a nurse, so I can recognize them, but not always so for the average non medical person! Get it together, CVS!

I called and the pharmacist said there were two calls ahead of me. I waited forever, so I thought they forgot about me so I called back and no response. Finally they said two calls were ahead of me again. I got mad so I hung up. Then I called back (I’m not one to give up easy as you can tell) and they said the said thing a third time so I put the phone on speaker with the loud music blaring while I fixed my breakfast while carrying the phone all around with me (I really need a headset for this place). A good hour now has gone by and right when somebody came to the phone I got disconnected. Errrgh That does it, I’m not calling back tonight. Good luck if you can ever get through to this place.
***This is edited to say that we spent an hour and a half waiting for medicines. They kept saying they were doing it and they weren’t. And they kept saying they’d let us know and they didn’t. Finally after the 8^th time of asking what the hold up was a blond woman said «Well we’d be glad if all these phone calls weren’t coming in and taken care of» and I said «I’d gladly do it… I’ve always thought you needed an employee just to stand there by the phone all day long.» Sheesh. And they weren’t even on the phones, just ignoring the ringing. No excuse. We will not be coming to this CVS anymore. We have had it!

I am so over this CVS. On my way to another one. They ran out of my RX and it’s not the first time. they usually run out & you think they would order enough but this time they don’t even have the form to order them. they are rude to boot. will be switching to Walgreens very, very soon.

The service at the pharmacy is always slow. I understand if there is a long line, but it seems as if the pharmacists don’t rush when there are a lot of people. Sometimes my prescriptions aren’t 100% ready even though I wait a couple days just in case they haven’t gotten to it it. It gets two stars for location and hours.

What is with CVS stores in general, does all of their pharmacies just suck? Granted the only reason I’m giving this location an extra star compared to the CVS on Chase & Avocado– is because they treat you like a person and don’t judge you on your prescriptions.
I had a horrific nightmare happen at the other location, the 2 Arabic pharm. techs decided they wanted to make fun of the fact that I’m on a certain prescription (no I’m not a dirty girl or on anything scary), they called me some really harsh things in Farsi. So when I turned back and retaliated at them, it shut them up fast. Yes, growing up in East County you too can learn other languages, and when your step father was always in in Iran, trust me you learn alot more than just the bad words.
But back to this location, its pretty much in the heart of the valley, filled with crackheads, weirdos, and people trying to constantly re fill their xanax prescriptions and pay for it with food stamps card. So no wonder there is always such a long ass line. The poor techs have to deal with everything and then some. But for the most part if you drive thru the drive thru, you are handled with care and with someone who is courteous and nice. Id say there are about 3 nice people that work back in the pharmacy other than the pharmacist himself. But it must be the location to put them in such shitty moods day in and day out. Sucks, but don’t take it out on someone somewhat normal like me! Props to the little gay man with the curly q mustache, hes always über nice. If you aren’t gay, sorry, you just seem it, and there ain’t nothin wrong with that!
CVS is always gonna be an interesting joint, especially this one. Note to you: Don’t sit on any of the chairs, or sit at the high blood pressure machine, Ive seen people puke, pee and poop themselves in all of those chairs. Just walk around til your name is called. Good luck and feel better!