Daniel’s Jewelers

This review is for the Grossmont Center location in La Mesa, CA. My husband purchased some opal earrings, along with some other jewelry, for me for Christmas. Unfortunately, one of the earrings backs was defective resulting in the loss of an earring the first day I wore them. Knowing that jewelry stores really can’t cover loss, we thought we’d go back in and at least try to explain about the earring back being defective. The associate, Carmela, explained there was nothing they could do in the event of loss but was sympathetic and suggested we could come back the next day and speak with the manager, Astrid. Astrid listened to the explanation about why this situation was different than a typical lost piece of jewelry — that the silicone earring back was missing the metal portion which caused it to be loose. She called her District Manager to inquire if anything could be done. While they weren’t able to replace the earring for free, she did offer a very significant discount on the purchase of another pair of earrings. I appreciated that she listened and did what she could to remedy the problem. I had no proof to show her, because the earring back was lost along with the earring.
So, long story short, we appreciated the level of customer service we received. Astrid really did a great job of resolving our issue.

100% dissatisfied with this store! Will never shop here again. I’m normally a Kay’s customer, but they didn’t have what I wanted on sale. Daniels had a really good price on exactly what I was looking for! The only thing was it was a one day sale so I didn’t really have the option to take my time, I had to rush in there before work. I thought it was strange that this item wasn’t even on display for this one day sale, they had to go search in the back for it. It came out dirty. Within no time at all the clerk is asking if I want to apply for financing, before I even had a chance to show it to who I was with. Eventually when I decide that I do in fact want to buy it, then I ask to apply for the financing. She asks how much I’m able to pay upfront. I say $ 50. The item is priced at $ 279 so that’s almost a 20% payment. After 20 or more minutes she comes back and says that’s not enough, can you do $ 125? Shocked at how much that went up, I say ok. But thinking Why even bother to ask me in the first place. After another 30 minutes of waiting, she comes back and says, that’s not enough, they want $ 190! Seriously??? That’s almost 70% what’s the point of financing??? I agree to it but ask why so much? Is that standard or is it because of my credit or what? She couldn’t give me an answer. I tried asking again later, still never got an answer. I also asked how much of a credit I was approved for, couldn’t get an answer to that either! She then asks if I want to get anything else? Um no! If it weren’t for that «one day sale» I would of said screw you and went somewhere else! But since I had to work I didn’t have time to shop around. Yes I got what I wanted but never felt like they had any interest in customer service or making me happy, just wanted my money. Oh and I got a free gift! Some cheap plastic with glued on plastic rhinestones, like 99 cent store jewelry! Lol just seemed like a very amateur business. Oh and when they did my employment verification I gave them the corporate number because that’s who has to do that. Well come to find out they don’t say anything about employment verification, they just ask if so and so is there. So corporate says nobody with name is here. So she comes back to me and says they said you don’t work there! Really???

I bought a pair of Pearl earrings there 7 days ago and one of the pearls fell off the post after wearing them twice. When I tried to return them they refused saying since they were worn they would not. Only choices were to exchange (of course they didn’t have another pair) or fix. Horrible customer service, I will never shop there again.

Great customer service and thy had Wht I really want it and I got my ring sized in one hour. The lady were very nice and helpful

Horrible horrible customer service. They are rude and inconsiderate. Very unprofessional oh not to mention if you purchase something there and pay cash for it and want to return it they send you a check in the mail for purchases over 200. What kind of business is that. I will never step foot in another store like this. Not friendly bitches

My fiancée bought my ring at the El Cajon store. When we walked in to get the ring sized the sales ladies were so friendly and offered us some cake, I think it was their anniversary so they had a big sales event going on. After about an hour I got my ring back and it was so shiny like the first day I got it.
I also checked the Daniels in Mira Mesa for my fiancees ring. Theresa greeted me and asked me what I came in for. I told her and she helped me pick out a wedding band for both of us. Theresa wrote it down for me so that I could come back with my fiancée. She was not pushy or overselling and told me that the sale starts before the fourth of July. I will be sure to check it out this weekend and see if I can get a better quote.

This is by far the WORST store ever! They have horrible customer service and treat people rudely! Oh, don’t even get me started on the manger! What a JOKE! I will never buy another thing from these people. I’d recommend you don’t either. Kay Jewelers has a much better quality product and actual professionals working there.

The Manager Suzie at this location has the worst customer service ever. Me and my fiancé went in looking for bands for our wedding. We were being helped by the other employees who were very friendly and very helpful. Then the Manager Suzie came out to the floor and began to take over.
Upon looking for bands, she suggested that I should just buy a whole new ring set, because i did not like the band the ring I already had came with.
I was taken back that she asked that since the ring i had was something my fiancé picked out for me and I loved. How dare you ask me to exchange it.
Previously when we were late on our bill they began to call my fiancé at work, which is not okay.
So my fiancé simply brought this up to their attention, and was told that they do not call your work at all, which again is false.
So we picked out the bands we loved, and the manager then asked for our work phone numbers, saying she had to verify we worked there. Of course the phones happened to be down at our work at the time so she did not believe us.
I kindly informed Suzie that you guys have called our work PLENTY of times before when we were late on a payment so you should have our work phone number verified. I also showed her our work website with the phone number as well.
Then Suzie looks at me with the rudest look, slams down her papers and yells at me ’ WELL WHY WERE YOU LATE”!!!
First of all that is none of your business, second that is no way to treat a paying customer in your store. She kept asking me why we were late on one payment with major attitude.
I then told her that we would just take our business somewhere else, because I as a customer, with my two year old daughter did not deserve to be treated that way. As i was leaving the store i could hear her sigh and throw all her papers on the ground.
Also this manager Suzie treats here staff horribly. She was constantly rolling her eyes at the staff and not helping them. The other staff by themselves were awesome, but the manager has absolutely no customer service, and treats everyone around her like a pile of crap.
I will never give my business to Daniels again.

I received there holiday sale booklet so I decided to see what they had. I went to the location in Parkway plaza. I really don’t like Parkway Plaza. It’s probably the only mall where people are walking around in there p. j’s with there hair half done and slippers on! lol.
That’s out of the way, lets move on…
I walked into the store around 6pm. I was not attacked by a sales person, 1 star.
I walked around and forgot why I was there, I was looking for something for my son, but then I was looking for myself, lol.
At this point Lauren S. walks up to assist me. I inform her that I am looking for a watch for my son. She takes me over to the watches and then asked me questions about what I’m looking for in a watch etc,.
I choose a very nice watch and we walk over and discuss payment. I decided to apply for credit. After a 30 minute wait I am approved. So we finish the sale and then I am given a gift card for later purchases, lol. Yup you got it! I bought something for myself to, but with cash.
I have been a Zales person all my life. I put up with there snotty attitude, long waits, ignoring me all together.
It’s refreshing to go into a Jeweler’s and feel welcome, and leave wanting to tell everyone how nice the process was.
Thank you Daniels

My husband first bought my engagement ring here 5 years ago. I bought his wedding ring there as well, 3 years ago. Today we went back because we both needed our rings sized. My «diamond registry» had expired a year and a half ago, but they still allowed me to renew it ($ 325). This allowed me to get it sized for free & rhodium dipped for free (and continue to get it free for the next 3 years)! They are also going to replace my husband’s ring because his can’t be sized. All with a smile on her face, and no hassle at all! I’ve also been in multiple times to have my ring cleaned and it’s always fast and free. I will keep going back! :)