Got It Maid

GOT IT MAID– in El Cajon California.
THIS IS THE WORST CLEANING COMPANY! Do not even bother trying to redeem your Groupon if you bought one, it is not worth the hassle these people put you through! They do not get back to you when you leave messages, the manager is inept and probably on some type of drug. Then when you finally get them to make an appointment months later, they do not show up or even have the courtesy to call and tell you what happened so you are sitting there for 4 hours waiting for someone to call you back! I am not rescheduling because this is an indication of their work ethics and as you see below, they also have people STEALING from the homes they do get to! This office should be closed and I will be telling their Corporate Headquarters and Groupon this! BTW– I am in Carlsbad, CA and drove all the way to Alpine for this service!

Do not use their services!!! I paid $ 120 for 3 hours of cleaning and got 2 hours. They spent over an hour and a half «cleaning» the downstairs kitchen and living room and low and behold, my kitchen was still dirty!
I have never been one to point fingers, but it’s interesting that another Unilocaler mentioned stolen jewelry… we ended up missing something as well. Only one item as far as I know…

Well, seems like a few people have had some issues. I’m not gonna lie, I did to start, BUT ROY is the man. I assume he is an owner or manger, but the guys has the ability to fix whats broke. I’m not gonna hash on what happened the first time, but i will say this much, MY HOUSE IS CLEAN NOW. Brandon and Bekah did a great job. Very pride full and cleaned the my house as if it were their own. Simply did a great job. Yes, for any success business you will always have bad reviews (and not saying none of them are valid cause every one of them is) but when you try and work through the issues (through the right people) that’s what make a company better. Thanks Roy for fixing what I had broke, and that Brandon and Bekah for having a little pride in what you do.

I found Got it Maid through Groupon and am glad I purchased two! Ella and Fernando were here on time and did a great job with almost no supervision. I’ve used a number of various cleaning services around town and this is definitely my favorite so far.
I always do a spot inspection of areas once they’ve been completed. Better to find an issue (if any) BEFORE they leave and give them a chance to fix it, rather than simply write a lame review (hey 1-​starrers, I’m talking to you). I’m super picky about the bathroom and asked Ella to hit a few spots around the tub/​shower a second time and she took care of it with no complaints. Did a GREAT job after I pointed out what I wanted re-​cleaned.
Total time cleaning a 1200 sqft townhouse = 2 hours 15 minutes. I am extremely happy with Got it Maid, specifically Ella and Fernando, and will definitely be using them again.

Just had my apartment cleaned from a groupon I had bought a month or so ago. They were supposed to have cleaned a few days ago but had car problems and cancelled an hour before they were supposed to be here. This time they did not cancel but were 35 minutes later than scheduled. The two woman were extremely nice and asked if any particular areas not too touch. They spent under two hours on our not so clean 1350 square feet. I knew that couldn’t be enough time to make it sparkle and I was right. A mediocre job with some noticeably not so cleaned areas.

The manager here are not friendly and act as if they are doing you a favor by showing up. Upon arrival they told me to pick up your trash yourself and soon or else we will go to other job. Don’t call them! It’s disappointing and they are unprofessional.

Every last detail was clean! They definitely train their team well because when I returned home no corner had a cobweb and no apothecary jar had a speck of dust! They fully explain what cleaning services their team will be doing, so you know what to expect up front. I will definitely be using them in the future! :)

Needed a cleaning service to clean up after all kitchen remodel. We simply had no energy left to do it ourselves. They left my place spotless and were professional. Would recommend to anyone!

I needed my place cleaned as I was moving out and wanted my entire security deposit back, I looked around at a few places and decided to give ‘Got It Maid’ a try. I’ve got a small place and they quoted me a great price.
— Scheduling was easy and they fit me in their schedule with little notice
— The two ladies that showed up on time and did a fabulous job. I had a few areas of concerns in my place as I have a dog. The ladies did great at removing the spots.
— The owner of the company actually called me after to make sure everything was done to my satisfaction which I thought was really cool.
Did the walk through with my landlord and he mentioned the place looked better than when he handed me the keys! WIsh Got It Maid provided service in my new neighborhood!

WOW! I was thoroughly impressed. I am very picky about how my house should be cleaned. I always felt that nobody cares about the cleanliness of your home as much as you do yourself, right? I explained in detail what I was expecting and they exceeded my expectations. I did my homework and shopped around, prices were great with Got it Maid and I just felt good about them. I had a good first impression over the phone and the
worker was pleasant.

I came across GotItMaid from a Craigslist Ad in early March, called for a quote for a floor to ceiling move out cleaning of my 3bed/​3bath home as I was moving out of my rental property March 31^st and leaving for the east coast very early the next morning. I received a quote which was a bit steeper than other quotes I received on CL but their website seemed professional. A highlight for me, as a renter and someone moving out of the property to head east, was the part ‘we have a 35 point checklist for this cleaning, which will be left at the home that is to be cleaned. Another highlight — if the service is unsatisfactory they would come back in 24hrs. Nice to have when dealing with a property mgmt company.
Moving day: My movers actually called to cancel the move which derailed everything. I called GotItMaids the night prior, they were very accomediating/​understanding and rescheduled me for a later window.
My house was in decent shape after the movers emptied it.
The maids, team of two, arrived right on time in an equipped blue vehicle marked ‘GotItMaid.’ They promptly started after reviewing the layout. I had two nearby errands to run on this hectic day and felt I could trust the team alone.
They did an ‘okay’ job. They seem to have a low powered vacuum as particles were left on the carpets, grim between the carpet and baseboards — I didn’t need to make an issue of it as I had my carpet cleaners scheduled 30 minutes later.
I had to ask them to re-​clean a few things like the shower pane as soap scum was left, wipe down the bathroom cabinet doors and inner drawers. I was very surprised these things were overlooked. Though they come with their own supplies, they seem to be low grade and brands found at the dollar store. Not too effective.
After the things I caught were fixed I paid in cash with a tip and expected the infamous 35 point check sheet and a receipt to leave behind for my property mgmt who was doing a walk through the following morning solo as I was heading east. The maid were unfamiliar with this and advised me to call the main line to request. I relieved them and made the call. I was told they don’t have a check sheet but could get a emailed receipt. Disappointing as it’s on their website and a key reason I picked them.
I never received that receipt, despite two messages.
Aftermath, in CA property mgmt has 21 days to return a deposit with an itemized deduction slip. Well, I was dinged $ 100 for cleaning, hand marks on the doors, smear marks on windows etc which they had to have someone come out for an hr to touch up the home at my expense. What a bummer after spending a couple hundred with a tip.
I wish the property mgmt would have called me sooner to review so I could have had GotItMaid touch up. I wish GotItMaid would have had that checklist/​receipt for me.
I will not use them for regular service nor a move in or move out again.

We first learned of Got it Maid SD through a Screamin Deal ad. Usually I would never use a maid service without a glowing recommendation from a friend, but the price was right and we bought the deal! And we are so GLAD we did! Our house was unique because due to a death in the family and a long illness that preceded it we neglected the house cleaning for way too long. Add to that two golden retrievers — who are house trained but shed profusely and you’ve got… well, a lot of cleaning to do! Embarrassed as we opened the door to cleaners: Shannon and Amanda, we showed them our house and let them go! They did not even grimace when they saw the cob webs, dog hair and a very scary looking oven! A few hours later, we nearly cried when their handiwork was complete! The house sparkles and there is not a cob web in sight! The porcelain kitchen sink which we previously thought might need to be replaced, now shines like new! I can’t say enough good things about this service and the great work they did! We can’t wait till their next visit!
Kindest regards,
Natalie in Corona