H&R Block

This is the 2^nd year Clare Smith has done our taxes, but the first year that I actually got to meet her. My husband had the pleasure (and great luck) of finding this treasure tucked away at H&R Block in El Cajon. I remember last year when he came home raving about her telling me, «I wish you could have met her!»
Well, this year I finally did and all the reports were true. She not only knows her tax stuff like nobody’s business, she also really loves what she does. There were no stuffy, uptight, awkward moments, she knew all the right things to dig into to find us the best return, we didn’t leave with any of our questions unanswered, AND… she was fast! It was like having your favorite aunt do your taxes. She also reassured us that we could call her if any further questions came up.
We’re going to keep her! But not all to ourselves, she too good not to share. If you are in the El Cajon area, I highly recommend Clare Smith at H&R Block.

Made an appointment over the automated phone service the day before. Received two phone calls confirming my appointment. Walked in a few minutes before my 3pm appointment. They weren’t quite ready but offered me complimentary coffee and asked me to be patient. The ladies behind the desk were very nice and updated me at 305 that it would be only a few more minutes. No buggy. It’s tax time.
Carmen came to help and the whole ordeal cost me $ 90 and about 45 minutes of my time. Painful process very easy. See you next year

You need to educate your tax preparers in current laws. I went to the Sunshine Plaza location in El Cajon, CA and they are completely unaware of VERY important tax laws that GREATLY affect your tax results from owing to getting a refund. Has to do with people receiving in home supportive service as income stating it as tax exempt for this year as well as the past three years (if filed by 4−15−15). This affects people who desperately need the help. 2014 – 7 is the reference. Please teach your people so these people who use your service get what they deserve. I won’t go back again for sure. Jackson-​Hewitt sent their clients a letter in the mail telling them about the change and to come in and amend past years, but your preparer was like «I’ve never heard of such a thing» and «You make a lot of money through IHSS» (with a tone like why wouldn’t it be taxable?). Then, even after I pulled up the text from the IRS website, she still couldn’t find the part that applied to my case (even though I repeatedly led her back to it). What happened to you guys? You used to be the best… or maybe I thought that cause my parents always used you and they always used the best. Smh. Raise your standards.

such a pleasure getting the respect and personal attention
that makes my review a ten!
got your billion back?

First off if you have an appointment then they should honor that… it’s been a 40 min wait and yet some walk ins come in and get served before me (the front desk girl asked if they had an appointment and they acknowledged they did not).
Not only will they make you feel un valued but the service sucks, front desk girl seems to be making personal phone calls not aware of what’s going on.
Overall don’t waste your time here… you probably go to another location or just avoid H&R block in general (sad to say cause for past years, I had nothing but good things to say. This just left a sour taste in my mouth)
Other alternatives liberty tax across the street if you don’t feel like leaving the El Cajon area.

First of all i called to make an appointment. The lady on the phone asked if i would please hold and before I could say sure she had already picked up the other line and placed me on hold. This is the beginning of my experience. I felt un-​important and rushed. As she got back on the phone she had forgot my question about filing it for free. After proceeding to repeat myself I had been placed on hold again. By now I was a little more irritated. I told her to forget the question and I would just be there the next day at ten.
So I got to my appointment around 9:30. A walk in came and got in to see someone withen five minutes.
Now to my understanding good customer service is first come first serve. The lady did not ask me if I wanted to be seen earlier. I did not specify on who I wanted my appointmemt with… I just wanted to be seen.
Sitting here it is now 10:18 and I have YET to be seen. My appointment was for 10:00 as I before mentioned.
I have not been apologized to for waiting and someone was seen before me.
This is my first, and last time going to this location.
Mehdi/​Mary, whatever her name is, (the receptionist) does not care about the customers.
This is the end of my review. I do not reccomend coming here.

Great year round office. Someone is available all year to help with my tax needs