Lexus El Cajon

I’m giving Lexus of El Cajon one star because of my experience which I must say was a nightmare. You would assume that buying a car from a Lexus dealership, it would leave a customer with a feeling of comfort especially when spending 45k. That was the cost of my Lexus Gs F sport which I must say came with some suprises. I came home after the purchase and my wife realized something suspicious about the car. The rear bumper had some waves as if something had hit it. Upon further investigation with Lexus corporate of America, we had the car inspected by Lexus of Carlsbad with a Lexus corporate representative. They said the car was involved in some type of collision due to the rear trunk being misaligned and dent which I didn’t notice until I looked at it from angle, rear bumper had quarter of an inch gap between the body and bumper. Bumper was obviously re sprayed which had orange peel. The front driver fender and door was also repainted and they said it was NOT done by a Lexus certified autobody. So basically they screwed me over for $ 45,000. According to Lexus corporate, more than two body panels within the car would not deem the car certified. However Lexus of El Cajon gave me an inspection sheet that was 100% clean. Lexus of Carlsbad recognized all the damages. Lexus promotes in their advertisements that all cars go through a rigorous inspection before sales. So now the question is, if I try to trade my car in to a different Lexus dealership, will I get burned for a lemon that Lexus of El Cajon sold me? AND HERES THE KNEE SLAPPER, THEY WILL CONTACT YOU OFFERING TO HELP, HERES HOW THEY WANT TO HELP, OH and when you do call to see how they will help, THEY WON’T CALL YOU BACK. Lexus of El Cajon only offered to repair the damage that they know they are liable for. TAKE IT OR LEAVE ATTITUDE. WE DON’T REALLY CARE. That was what their resolution to the matter. YOU DONT PURCHASE A CAR FROM A LEXUS DEALERSHIP SO THAT REPAIRS CAN BE ARRANGED LATER. IF I WANTED A LEMON, I WOULD HAVE BOUGHT A CAR FROM JOES NO NAME DEALERSHIP. If this story not convincing enough for you, I have photos and all the documentation between corporate and both dealerships. Nice way to treat a U. S Marine who has served 13 years and still active who served two tours of combat. SEMPER FI. If you wish to contact me to further discuss my experience, my email is

Came here for my complimentary 10k service. Less than mediocre service with the service techs. They weren’t rude but not as pleasant as I would hope since I imagined Lexus to be of a more professional and classy brand.
I was excited for my free car wash since I brought my car in super ugly from all the rain and dust recently. I came out to check my car and my paint was absolutely scratched! Not like a deep car being keyed kind of scratch but you can see all the swirls on my car from the wash! It looks like they didn’t even bother to rinse off the dirt and dust before they started to scrub it! So now my brand new IS250 has a messed up paint job! Good work Lexus of El Cajon! Not as excited about my car now.
I wrote a review request on their website about the service and my messed up paint and NO WORD from them!
I WILL NEVER BRING MY CAR BACK HERE! Get your service done at Elite Service Center!!! SHAME ON LEXUS FOR RUINING MY PAINT JOB ON BRAND NEW CAR!!!

First time taking my Lexus to this location back in December 2015, I usually go to the Kearny Mesa Lexus, but El Cajon is closer to where I live. Long story short, the service department reps are RUDE. I’ve spoken to at lease 3 different reps for issues pertaining to my car and somewhere in the conversations, they seem underwhelmed by my questions, and annoyed to have to answer them. I will not return to Lexus of El Cajon, I would rather drive 15 extra miles to Kearny Mesa where they have proper business etiquette.
Not only has this experience affected where I take my Lexus for service, but I wont be purchasing any new vehicles through El Cajon Lexus either.

What a waste of time and what a joke this place is. I recently saw a used 2015 GS with 7k+ miles on it and called to see if we could see it the same day. Turns out their GSM was driving it that day, but they called me back because I made it clear I was very interested in the car. They asked if I was willing to come in and deal for the car even if I didn’t see it and I was under no obligation if I wanted to back out of the offer in the end if there was something wrong with the car. I decided to drive down there and negotiate a deal for a car I hadn’t seen besides the online photos. So I asked the guy on the phone how many miles does the car have now because the carfax listed 7k plus some miles on it since a few months ago. He then nonchalantly reveals, «Our GSM has been driving the car so it’s probably for more than 1,000 miles on it,» That shoulda been the red flag but I was already on my way so what the hell. I had time and nothing to lose except a good deal if possible. I arrived, met with the guy I spoke to on the phone, and immediately he handed me over to another rep, John Peace, who did not know my situation not the exact car I wanted besides a GS. So we have a seat and he pulls up he info of the car I exactly want and their ticket price was $ 45k and some change. I low balled and offered $ 40k otd, and John’s eyes are shocked. So he goes to the back room for 5 minutes, and returns with a KBB printout of what the car is worth. The hilarious thing was his KBB printout was for a brand new 2015 GS with no miles on it… So he didn’t even give me a price and in the end, my husband and I left and said «You realize for a couple thousand more of your price I can just get a brand new one don’t you?» John was speechless because he knew that was a stupid move on his part. So my husband and I walked out. «Peace» Lexus El Cajon. You keep running your dealership and ripping people off with outrageous markups and service that is uncharacteristic of Lexus.
So two stars for the receptionist who was pleasant. That’s it.
Happy ending though. Got me a brand new Lexus GS with zero miles for a couple thousand more at Lexus San Diego!!!

I recently took my IS into Lexus El Cajon for service when visiting a friend in El Cajon. The service was taken care of quickly and everyone was nice. They were very upfront about the work that was going to be done. When I’m back in town, I’ll definitely bring in my Lexus again. Thanks guys!

Martin was extremely professional and Ross is the best! They just delivered my car up to hollywood and switched out my old one! Getting a car couldn’t have been easier! I highly recommend this dealership!!!

I have now bought 4 vehicles from Lexus El Cajon.
I found the RX I wanted on the Crowley Car Company website, just like I did with one of my other purchases there.
Finding the cars I was interested on the website was very easy. So was working with them over the phone on finding out more about the car. When I showed up they had the RX I was interested in waiting for me to test drive. The car was perfect.
The sales staff were great. Starting with the whole sales experience. Then with the delivery.
Joey drove the car to my condo in Solana Beach so I could surprise my lady with it. After the shock wore off () Joey did a great job on orienting her with the features and functions of the RX.
The next time a need a car I will be back here.

I’m very satisfied with my purchase from this place! Jade Zeigler helped me get exactly what I wanted even with owing some money on my previous car. I would definitely recommend going to her with your car needs because she makes it quick and easy. It wasn’t stressful at all like the last car I got.

We recently purchased a GX460 from Lexus El Cajon. This was by far the most painless car buying experience we’ve ever had. Everyone at the dealership was super nice and extremely professional. In particular, Elliott Olsen went above and beyond our expectations to help structure a deal that made sense for both parties. I would definitely recommend Lexus El Cajon for anyone looking for a trustworthy dealership that genuinely values their clients. We will definitely purchase our next Lexus from Lexus El Cajon.

Best first experience for just an oil change. John was very helpful and friendly. We bought the suv here. Had a very good experience then too. The sales people were very accommodating and knowledgeable. It was stress free.

Great team of people with extremely excellent customer service! I was very impressed with the care and service given to me and my car. Keep up the great work.

This is in response to Marie W. s response to my original post.
Amazing. Six months of getting the runaround with NO help and one bad comment on a social media site and I get a response. No, I do not want to call you. No I do not want to email you and write yet another response.
To Little, To Late.
I’ll wait for my response from the two Certified Letters I specifically addressed to Lexus.
Thank you, but NO thank you.
Heather

I purchased my first Lexus in December 2014. My husband and I didn’t even have an intention of getting a new car or trading in our still new Honda Accord. But after passing by, I saw my dream car. The Lexus IS 250. Best purchasing experience ever! I am still VERY happy with my car and love to drive it every single day!
A huge thank you to the financing team and especially with Eva Martin our sales rep, who helped us get the best deal possible for us! My all white Lexus with chrome wheels is beautiful! Had my first service done a couple weeks ago, and they loaned us a rental. My car was ready in only a couple hours. Despite a little technical error with the complaint we had on the sunroof part not working, they fixed it in about 15 minutes. Love, Love, Love my car! Thank you, Lexus El Cajon!

after writing a review of my experience i received a call from lexus wanting to speak with me concerning my post. i was unsure as to how to approach the situation. nonetheless i went to their store with an open mind and i am glad that i did.
michael the mechanic/​technician was extremely helpful. i am no where near being a car expert but he still took the time to explain my car’s issues to me. he was so informative. even though i may not understand everything he took the time to show me parts and answered my questions. in doing this he gave me reassurance which i greatly appreciate. thank you michael for the time and care you showed that day.
FIRST REVIEW:
i will never bring my car here again. i got a smog check for around $ 60 for them to say my car has passed. i went twice and the paper work did not add up. on the first time it says that everything was good but my horn. the second time it said everything was good but my catalytic system. how can i pass smog test if the catalytic system isn’t functioning properly. this was in the same week. so basically they took my money but didn’t check the things they said they would check.
i was quoted over $ 3,000 for the replacement because they insisted that i get the whole thing replaced. upon leaving i was told no further damage would be done because of the system not functioning properly. well this too was a lie. not shortly after my check engine light came on and i took it to another place to get it checked. it was a cylinder one misfire. ultimately taking their advice has left my car in worse condition.
i began to shop around to find out why it was so much and to learn about this part. another mechanic said that it is not true that i have to get the whole system replaced when it is the extension pipe that is damaged. they do not care about their customers it is more so about the money and showing face.
the person i worked with was jennifer. either she doesn’t know what she’s doing or she is a liar. i tried to give them the benefit of the doubt but when i call and inquire about my last visit and can’t even speak to someone with knowledge. or jennifer to see why she told me these things. it becomes very frustrating. i can’t leave my car or my money in their hands any longer.

They were straight up and honest with their pricing, they didn’t jerk me around on anything and they even stayed open (really late) for me. Their sales people were cool, no pressure, no-​nonsense and answered my questions directly. Heck, even their finance guy (usually these are the biggest jerks) was really cool and I enjoyed talking to him.
I started out looking for a CT200h, but ended up with an ES350. These guys were so patient with my indecisiveness and constant changing of my mind.
Really glad I ended up here.

Once again, fantastic service from the Lexus team!
I brought my vehicle in for an oil change, my service consultant was Terry. He informed me there was a recall on my car that needed to be fixed, and already had a courtesy car ready for me to borrow. He just asked that I return the vehicle with a full tank.
Unfortunately I was not able to return the car the same day, and due to my work schedule could not return it during regular service department hours. Terry kindly arranged for me to drop of the loaner and pick up my vehicle with the receptionist after hours.
When I picked it up, I was delighted to see they had FILLED MY GAS TANK! Talk about customer satisfaction…
Still no car washes, but they thoroughly vacuumed the carpets and cleaned my windows.
Thank you for always giving me Five Star service!!!

Best purchase experience ever. I would like to thank the sales and financing team for making it the best. I live in the Oakland Bay Area and had been looking for some time. The long distance interaction, down payment transaction was very comfortable, was able to make flight plans to fly down to San Diego, where a very nice sales agent met me and drove us back to the dealership, did the test drive, and paperwork to make it official all in about 2 hrs. Everyone was so nice.
I will seriously consider looking at El Cajon Lexus again for my next purchase!
Thank You

This is only a review for the basic services I receive on my Honda here.
Free carwash with any service. This seems to be a thing at many dealerships now-​a-​days and I like it.
The service here is very friendly. They also have a comfortable waiting area with a large screen television, free gourmet coffee, teas and treats. I simply drop my car off for it’s regular oil change service and request a shuttle to the nearby Mall or any place nearby. They work on my car and call me with any updates while I shop or get a massage. When it’s done, I request for the shuttle to pick me up.
The shuttle driver is courteous and safe. The adviser went over the printout of the work done and the recommendations with me. He had my nicely washed car brought around and I was on my merry way.

World class service. Very attentive and knowledgeable sales staff.
I have been back to the dealership a few times for routine service and I am always warmly greeted and made to feel welcome. After the sale when I had questions, about my entertainment system and how it worked, without an appointment, Elliot stopped what he was doing and took the time to go over the manual with me (again).
I cannot recommend them highly enough. The staff are friendly, professional and understand how to treat customers.
Thanks. I look forward to continued business with LEC and will definitely be referring my friends and family there.

My car died recently, and needing a replacement, I stopped at Lexus El Cajon among other dealerships on Arnelle.
I was impressed with the Lexus Hybrid ct200h for its style and comfort. However, I needed more cargo space and preferred a higher profile vehicle, and ended up buying a RAV4 across the street.
It’s worth noting that as I spoke with the Lexus salesman, I had the sense he questioned my worthiness of the fine vehicles he was selling. Granted, I was wearing shorts and flip flops, but my credit is great and I have all my teeth, so I’m not sure where the problem lay.
No problem. I got the car I wanted at Toyota El Cajon, and in the meantime was entertained by watching the Lexus salesman bristle every time I referred to his sporty little car as «that hatchback».