Mac Cosmetics

This place a joke big BIG ASS JOKE i had called in to get an appt and supposedly they don’t take appt. so I decided to go in early in the morning when they first opened n they literally had NO ONE AT ALL NO CUSTOMERS just me waiting one of the girls had to go on break I guess n still NO CUSTOMERS so the other girl couldn’t start applying makeup til she came like bitch it’s empty just start damn it what’s ur problem I’m a paying customer to that pissed me off!

WORST MAC EVER!!!
I told the Mac sales associate that I wasn’t familiar with Mac face products. So I then asked her «What’s the best full coverage foundation that you have?». Well she guides me to the foundations, she does not tell me anything about the product before she rudely puts the foundation on my neck. When I started talking to her more about other products regarding foundation and coverage, she seemed very uninterested in what I had to say. Ps. This Mac store wasn’t even busy. Not only was she rude, but she wasn’t helpful what’s so ever.
Just more reasons why I shop at Sephora, better service and better quality makeup.

I had a great experience at Mac today because of Layla. She greeted with a smile, and immediately asked what she could help me with. I have been to two Mac counters since yesterday, and they just could not color match me to the right foundation, that is until today. Layla took one look at my face, and expertly knew which foundation would work for my skin tone. She colored matched, applied my new foundation to my whole face, added blush and some concealer to give me a finished look. I looked so wonderful. After my quick pit stop with her, I was getting compliments on how my makeup looked so good, while finishing up my shopping at the mall. I hope Layla stays at the El Cajon location so that I can use her help when I need quality information about Mac cosmetics and makeup in general. Make sure you stop by and ask for Layla while at Mac at Macy’s, Layla will make your shopping trip easy as can be. :)

Worst customer service EVER. All the girls who work here are the rudest human beings ever. I have no idea why management would hire people like that. I was looking at the lipsticks and their rude ass associate was like «ugh can you share this space». Like bitch who do you think you’re talking to? Where are your manners? In any case I hope someone from their management sees this and can finally hire some decent people.

I buy Mac makeup all the time. I always know what I want when I go in there so I have not had a problem up until last Saturday. I went in Saturday morning about 1030 to see about getting my make up done for a wedding I was attending that afternoon. The first girl was rude, took my name said there were 2 people ahead of me. I asked if she could take my number and call me when i am just about to be next and she said no. Than she proceeded to say they are getting away from making doing make up a priority so they can help people with make up. She said come back in an hour, another girl was at the front and said they hadn’t started doing make up on the first girl on the list yet but she said they could take my number and call me when I was next. At that point it would put me too late to get my make up done with them. But I will now be looking for different product to buy from that experience.

First let me just say this place doesn’t deserve a star. Went here for a powder and concealer so I needed to be matched .Im not a make up artist but my little 10yr old niece could of matched my color better. It was so off it wasn’t even funny I should of known since her face makeup was bad I had to give her direction freaking ridiculous she was so damn clueless. She was obviously getting annoyed that I kept telling her the power wasn’t my color. I didn’t know orange was a face color and to top it some other make up artist in the middle of our makeup session decided to tell her in a bitchy way you need to hurry up you have another client. Uh I’ll just take my money some were else …
Never again will I buy Mac. Bought bare minerals instead. Better anyways I wasn’t trying to go for the clown look.

I wish I read the reviews beforehand because they are spot on when it comes to the horrible customer service. I decided to pick up some concealer from the MAC store on my lunch break (a detail I made aware to the employee). I didn’t grab the employee’s name but I definitely have my receipt with the sales # etc on it. (Jet black long straight hair, middle part)
There was only one employee on the sales floor and she was assisting someone at the time. She greeted me and I continued to look around and check out their other products while I waited. She then informed me that they were out of the product I needed but would bring back something comparable. I saw a few blushes and lipsticks that I liked and was describing a «look» I was going for. She proceeded to rush me off by saying «Well what you see is what we have. Try it on if you like but that’s all we have, your item will be waiting at the register.» Completely dismissed me and any opportunity to up-​sell me. To make matters worse the customer she brushed me off for wasn’t purchasing anything, she was taking pictures of colors/​products she liked for later. (insert angry emoji)
By this time another employee was on the floor but I was so aggravated I didn’t want to waste any more time in there. If I didn’t need that product I would’ve left that there as well. What would’ve been well over $ 60 in products was only a $ 20 sale because of her poor attitude. Lesson learned– I’ll just stick to Fashion Valley! It might be busier/​crowded there but at least their customer service is enjoyable.

Absolutely worst customer service completely unprofessional and do not represent there company in any positive way possible. I booked an appointment for homecoming and the lady said if you don’t arrive on time we will give you a 15 min. Grace period. I arrived on time to realize that the lady I booked my appointment w went on her lunch in tears nobody would even help me they are a horrible, selfish group of girls and seriously need a management check absolutely astonished w how horrible I was treated.

Some girl with black and pink hair and star tattoos on her face helped my friend and I today. She was super nice and super helpful. However. Once we got to the register and she saw that I had a Pro Card, she told me they didn’t accept them. Okay, no big deal, she was a little snotty about it that we weren’t going to buy (why would I buy when I get 30% off with my licensing?). However. She did take the time to write down what she helped us pick out, rather than just «Bye Felicia“ing us since we weren’t making a sale. So for that I’m giving this Mac ‘store’ 4 stars, not 5, only because the attitude.

I came here because of a negative experience at Sephora. When I asked the girl working if she could help me find the right foundation for me she responded with «I have to go greet another customer.» I was shocked. Thinking she would come back to me I hung around for a couple of minutes and was completely ignored. I left with nothing and feeling completely worse after an already bad day. I went to MAC for some retail therapy and ended up feeling invisible.

The customer service here is a joke! The employees act like your annoying them when you ask for assistance. I especially love when you come to do some back to macs and you get attitude…

Worst Customer service!!! I had an appointment and did not start until 40 mins after my appointment. Isn’t that what appointments are for??? Thank you to their absolutely horrible horrible customer service. You lost one UNHAPPY customer.

Well I’ve been to this Mac a few times and the customer service is not good. There have been 3 times now that i have gone and stood there (it was obvious I needed help) and was never acknowledged by any of the girls that worked there. Each time I just left, and unfortunately I knew exactly what I wanted to buy so they keep losing my business. They didn’t say «we’ll be with you in a few minutes» or anything, just acted as if I wasn’t there. A girl named Torrie who used to work there gave me great service once so it isn’t all the employees, but from now on I’ll have to go to the Fashion Valley Mac if I need anything or another makeup counter all together.

I love MAC Cosmetics! I get my make up done here every time I have a big event coming up. It’s convenient since it’s close to my home. Just make an appointment about 2 weeks before this way you won’t go through the pain of being a walk in.

This is a Mac counter in Macy’s.
When you go to MAC stores you have to fight for some help, not here. They were a little busy but I did not wait more than 30 seconds before someone noticed me and said she would be right with me. Within less than a minute she was back and ready to help. I was there for foundation and eyebrow gel. She matched my color perfectly and gave me great tips. She even walked with me to the natural light, so I could look at the foundation color she picked out for me. She did not try to push any of the product on me. She even discouraged me from buying an eye shadow for my brows until I tried another product I had just purchased somewhere else, just to make sure which I would like best! What great customer service. I will be coming here for future MAC purchases.

Called in to make an appointment for June 22 and right away the lady said they were booked. My guess is she is lying. Ohh well lost a customer cause la mesa Mac counter was more than happy to give me an appointment and there customer service was off the chain. Seems like you need to hire better employees with customer service skills. How hard is it to be kind over the phone???

I would like to rave about Colleen who is the Manager at this location! After a not so great make-​up session getting ready for an important event, I was totally dissatisfied and practically in tears… BUT the other girls and Colleen came to the rescue taking care of me even in the midst of the crazy Christmas party rush! Thank you guys, my future business belongs to y’all! :)

I had a great experience at this mac counter! The customer service was great and I was overall highly satisfied with entire experience.
I’ve been to several different Mac makeup counters before, and my experience at each of them has been generally bad. Usually the makeup technicians are dismissive, and tend to ignore customers who don’t appear the «mac makeup type.»
My experience at the mac makeup counter in the Parkway Plaza Macy’s was so far from this! As soon as I walked up to the counter I was greeted and told how many people were in front of me waiting. Several times as I waited girls checked in with me to greet me and ask what type of service I was looking for. Torrey was the girl who helped me and she was great — she really listened to what I was looking for in terms of foundation and we actually talked about what I wanted in detail as opposed to her just pushing me onto one product or another. She applied two different types of foundation and even let me go out of the store with her mirror to check which one I liked better in natural light. After I’d settled on my choice, she was still super helpful. She wrote down the names and colors of all the products she’d used on my face, and didn’t pressure me to buy anything I didn’t want to since I’d already told her I was shopping on a budget. All in all she was really friendly and sweet — nor pretentious or anything like that. It would’ve been nice if she’d taught me a little bit more about how to apply all the makeup she was putting on — but the counter was pretty busy and she was already doing great at juggling all the customers. I was hesitant about buying one of the items today (I will be at Fashion Valley tomorrow and thought maybe I’d get it then) but I decided to go for it so that Torrey would get the commission — she was just that great!
I will definitely be back to this mac counter :)

Once I get great customer service from a speciffic associate. I always tend to stick to them, When ever I have questions, help, and my purchases. And, I must say while Ignored many times by the staff because I am a man! The best associate who keeps me coming back to this location. Is Jessica, Very nice, Honest and helpful. I give her ⁵⁄₅ stars and as for the location and other associates they get ²⁄₅ stars. I hate hate being ignored, because of my gender! Especially when i am going to be dropping more than 100.00 on products. i will go else where like fashion valley.

even though i’m not a huge fan of the mall, this is my favorite MAC location in san diego. my favorite would be fashion valley but the bitchy people that work there ruined that.
the women that work at this MAC are very friendly and helpful. i’ve had jessica help me the last couple of times that i went and she’s just delightful.
i always find what i’m looking for here… and usually end up leaving with more than anticipated. the customer service is consistently great; even though the grossmont center location is closer, i will drive to parkway instead since it’s a better shopping experience.
if you’re visiting the white trash sespool that is parkway plaza, i suggest making a voyage to macy’s so that you can go to MAC… it’ll be good times.
and then maybe you should get a pretzel.