Petco

Customer service needs improvement! Perhaps employees should have training on how to achieve customer satisfaction.

Great customer service today. James went above and beyond!!! I bring my dogs here to get groomed and the staff is so awesome. My chihuahua can be feisty but they calm him down and pamper him. He is an angel around them and comes home happy and sleepy. Great Petco!!!

This place is wonderful. We take our husky/​malamute mix to puppy playtime every weekend. One of the trainers, Brie (who oversees the puppy playtime), is probably the most knowledgable person I’ve met, other than my vet, when it comes to information about all the different dog breeds, their behaviors, health concerns, etc. We thought our husky was purebred, but she said Nova was probably mixed with malamute. We just got the DNA results back and Bree was right on target, as usual. Actually, I think Bree knows more than our vet sometimes. Highly recommend.

Every time I go into Petco, I am never approached by anyone to see if things were going well or if I have any questions, if they can help me with anything. Until I went into this Petco location. Right away, someone had already asked me if they can help me with anything. Gave me advice on new dog food and made me feel welcomed. The workers here actually engage with their customers and know their products. Thanks to Chantel (I believe that’s her name) Allison and Kyle for being great people and making my visit here great!

Okay, I walked into the Petco in El Cajon to do a return. I stood in line, waited my turn and told the cashier I wanted to do a return as I looked for my receipt. The cashier looked at the product and was watching me look for my receipt all the while vocally claiming confidently they do not sell the product I brought in. The cashier saw my Petsmart receipt and stated that they were not petsmart and did not sell that product. Trying to find my receipt I was awestruck over this male employees lack of respect and regard towards the customer, me. When I located the receipt this employee refused to apologize after I insisted. It was not a nice feeling to be humiliated and then not given an apology for their wrongdoing and wrong treatment. I asked for corporate contact info where the employee did not have an answer even while making wait awhile for him to retrieve this request.

The El Cajon store is always clean and well stocked. It is a bit pricey but that isn’t the stores doing, that is Petco corporate. The employees are very helpful and friendly. Chantal was knowledgeable about products and services. Our rescue dog had fun smelling all the treats and checking everything out. She is now signed up for a training class.

Each Petco is different but the one in El Cajon is great; friendly staff, big and the Grooming dept is awesome. Ive been talking my 2 dogs for years. Crystal and Kari are amazing!!! So loving and caring. The other groomers are awesome. I highly suggest you give them a try. They willl work with your budget.*Dont forget to tip ~ these people work on commission and min wage.

This location is the site of an old Alpha Beta grocery store. The inside is done up in Petco style with everything you’d expect from the the place who’s name is synonymous with the downtown ballpark. They had a bunch of felines up for adoption, but the Mrs. said absolutely not! The staff was a mixture or personable, friendly people and a rude, «not wanting to be bothered» type of cashier. I got what I needed and was in and out relatively quickly. The «Fido» pet name tag machine was user friendly and cranks out a pretty good product. All in all it was an ok experience. I will return the next time the four legged ones are in need of something I can’t find at the grocery store.

I work at Nordstrom. Service is extremely important. Chantal at Petco was great. She gave Nordstrom like service. She is informative and truly a keeper.

I adopted a kitten from East County Animal Rescue (ECAR) at this location. As I picked up the necessary items so that she could be released to me, I was genuinely touched by the sincerity of Allison who rang up my purchase. She noticed my supplies and asked if I had a new kitten. When I told her I had just adopted her at the event, she was so kind and congratulatory. She let me know to always be on the look out for Petco and manufacturer coupons and to always say hello when we stop by. I also witnessed her acknowledge other «regulars» which was really sweet. We will be back for more supplies.

Rude, rude, rude treatment today, and I’ve been a customer for many years.

I only gave 3 stars for a few reasons. First I brought my dog in to get groomed and called first and asked if they were busy. They said, «nope bring your dog in». I brought him in for a basic bath and nail grind and told them I had a few errands to run so few hours should not be a problem. 2 ½ hours later I called and said I was back in the area and wanted to know if he was done. They said he would still be a bit. Almost 3 hours later I just came in. I asked if he was done and they said oh yeah he is. I just paid and left. 5 hours for a basic bath and nail trim was way too long. They also never called me when he was ready. I got him in the car and he still stunk. I have an English Bulldog so yes he stinks but you can tell when he’s had a bath. His ears were dirty and his nails had not even been touched. I called back as soon as I got home and they told me, «I know the girl that did it and I know she always does her job.» They got back on the phone and said, «oh just bring him back for a nail clipping.» I was mad after letting her know it does not look like he was even washed that she wanted me to take him right back after 5 hours of waiting just to fix the nails. I told her to make a note and I will be in when I can.
I cooled off and called a few days later. I called Petco and the groomer Emily was very helpful. She honestly seemed like she was sorry about what happened and right away got a manager. The manager not only refunded me for the groom he agreed to groom him again at no extra charge. I was very pleased with how the customer service was handled when I called back. Obviously the day I called the one angry woman who answered the phone could care less about anything else.
I brought my bully in and they took him right away and gave him the good groom I expect from a groomer. The groomer her name started with an A was amazing with my boy and took extra good care of him. He was done under an hour.
I would have given more stars if the crab apple who answered the phone when I called back the first time was a little more helpful. Kudos to the manager the day I called back the second time and the staff that took care of me :)

I have used the groomers a couple of times, the pet clinic and the store and i have no complains. My pup caught a flea at a boarding place and they groomed and shave him and found the two last stubborn fleas on him, they referred me to the clinic for a flea preventive med, so we went, they weight him and gave me the Comfortis green for $ 17, it worked wonderfully no more fleas no side effects. I went back to the clinic for his buster shoots they are way cheaper than the Vet. So he is happy and i am happy too!

The store is clean and well-​stocked. My issue is that there was an adult cat in the back of the store that was in a cage much too small. The cat looked very sad and children were sticking their fingers in and making loud noises. I didn’t even know that Petco could sell cats still. I live in SF and the Petco we have does not sell cats or dogs. If anything, there are rescue organizations out front sometimes that assist with adoption work, but that’s it. I complained to the store management about the cat’s well-​being, but they didn’t seem to care. I was upset and I still wonder about that cat and if it’s still in that tiny cage.

The Actual store is very nice and big, the vet clinic department on the other hand are complete idiots, not only did they refuse to give my puppy shots, the assistants were rude and one even had the nerve to laughed at my last name. Never again will I go to another petco vet clinic.

Worst PETCO I’ve been too. They never have anyone to help you. It’s like the company is on a hiring freeze and cut backs. No one there knows what’s going on. Sad.

Pretty impressed with this store. Walked in the other day just to browse and left with a new leash, and treats for the pup.
Staff was very friendly. One younger guy saw us looking at crates and told us where we could locate more in the store. It’s always nice when staff is attentive.
The woman who checked us out was friendly as well and I got the impression that the staff enjoys working there which is always a plus.
As far as merchandise, they have A LOT of stuff… and choices. Sometimes it can be a little overwhelming (and a tad overpriced), but be selective and you will find what you are looking for.

Fist time I got my poodle groomed here they did a good job, the lady was very nice and took great care of my baby. But Secound and last time for sure! They young girl took him, said he had to be shaved all the way because she couldn’t brush him, I said ok just not to short as long as he looks cute, when I finally picked him up and took him home, every time he had to scratch or use he’s left paw he would cry! I guess they trim he’s nails to short, the next day I took him to he’s vet, and she says they did clip he’s nails to short and that he’s ears where badley irritated! And had scratches! Wth! And he was getting an ear infection, do to them pulling his ear hairs put to ruff! Never ever taking him back to Petco again!

Great facility, clean, friendly staff. Free pet watching for kids.

I swear they should be called a doggie day spa and not just grooming. They have a blueberry facial, nail painting, and now they offer hot oil treatment and mud bath. I also love that all their shampoos are all natural, and even their flea shampoo is natural without toxic pesticides in it!
Can I line up and have a spa day too? I have a visual of me and my Yorkie on the massage table right now. Rochelle did an amazing job on my little guy. She gave me a run down on all the services they offered. I picked their number 1 package, which is their top value package, and was really impressed with the quality that came out. He got the blueberry facial, silky show shampoo and conditioner, teethbrushing and my favorite is the nail grinding. His dagger claws are always so sharp and it was wonderful to have them filed short and really smooth.
The haircut looked beautiful and he was completely brushed out. I don’t know how the groomer handled his spastic hyperness, but she really did a great job. I also love that there was no rush to pick him up and that he has plenty of water to drink. I always tell the groomer to take as much time she needs and all day if she wants. I know the little spazz is in a safe and loving place and I can take a break and run my errands. Then when I pick him up he always smells amazing and feels so silky. His groomer is so amazing.