Precision Tune Auto Care

I am ultra happy about my experience, from the person who answers the phone, to the people at the front desk, and most of all the person helping guide me with the repairs, Matt. Recently, my car was fixed incorrectly by Firestone. I took my car to El Cajon Precision to figure what was really wrong with my car because I know of their strong reputation. Matt called me and explained everything that was wrong with my car, the time line of repairs, what to expect, and his recommendations. I have a mechanical background, so I knew he knew exactly what he was talking about. He is extremely high level as a technician and especially on taking an interest in customers and being responsive. I was blown away by his professionalism. Long story short, my car was fixed quickly, thoroughly, correctly, and for a fantastic price-​especially since it was an extremely complication repair that most shops couldn’t handle. Even when I picked up the car, the front desk person was super, and Matt and others came to the lot and talked to me, showed me what had been going on with my car, and displayed great customer service. Can’t say enough superlatives about my experience. If Matt is not the customer service manager yet, I could see him in that role. Thank you so much, Precision. My car continues to run great. I like a shop that fixes my car right, so I don’t have to come back 3 or 4 times so the shop can get it right. I’m a new customer and will always be a Precision customer now.

Im a girl & I know nothing about cars. My sons car needs a lot of work and they didn’t try to get me to fix everything at once. Ken, said safety first and we can work on the rest a little at a time. Thank you for your honesty and not taking advantage of people.

These guys are AMAZING. Quality service I can truly truly trust. I have FINALLY found my mechanic. Great communication, they called me every time something came up for permission to either check or do service. They make sure I am aware of all work that will be put into my car and inform me of other options if necessary. HIGHLY RECOMMEND. Ken and Manny are my go to without question. Thank you Precision so much!

This Precision Tune location provides exceptional service each time I bring my vehicle in. Ken, Manny and Frank provide the highest level of professionalism and customer service. I appreciate their willingness to go above and beyond while conducting routine maintenance by making recommendations and providing insight for potential vehicle issues. Great job all around!

What can I say, I am very impressed with this location. They provide excellent customer service .They go above and beyond. I’m also very satisfied with their car service. This is my go to oil change and smog spot. You can relax while you’re here, because you’re in good hands.

A friend of mine mentioned this place as his go-​to oil change spot, so after looking at some positive reviews I brought my car in for the cursed service engine soon light woes. Turns out it was multiple issues with burnt out sensors, and getting all the codes to clear was more than a simple task… But Ken and the crew there worked what seemed like overtime just for me to get back on the road! They worked with me with tons of patience and the end cost could have been tons more at another place. I’ll absolutely be returning and recommending Presicion tune to my friends!!! Thanks Ken.

I just had to offer this updated review, even though it’s another stars, because this place deserves it.
I have been coming here for years now, and they still provide that same quality and honest service, but honestly, I feel that it has gotten even better. The attendance provide friendly service with good senses of humor. When I speak to the mechanics, they are open and take the time to explain what they are doing and why, and the owner «Ken» is about as sincere and honest one came be, especially with the type of business he runs.
Over the years, for my past two vehicles, I’ve been in for hassle free oil changes, dealer scheduled maintenance, brake inspections and repairs, radiator replacements, smog check, light replacements, and cabin filter replacements. They do it all with the care and precision.
I see myself bringing my vehicles here for the foreseeable, especially since there work meets the standards of the vehicle manufacture specifications for a very reasonable price. Certainly a lot less than your local dealer.

I went for a simple oil change for my Honda Pilot at PepBoys in El Cajon. They stripped the oil plug and wanted to charge me $ 350 to replace the oil pan and fix it. So I Unilocaled car repair shops in the area and found Precision Tune. I called them and they quoted me $ 85 to repair the oil plug. I bought a rubber temp oil plug, filled the engine with oil and drove it over to Precision Tune. Now I only go to Precision Tune for oil changes and repairs on my cars.

I love this place, people are so friendly and nice. I went there for my first oil change a few weeks ago. The guy Frank and the girl Bianca/​Blanca something like they are so nice. They helped me right away and answered all my questions.
I’ll definitely come here again

Our car was towed here by our insurance company and we couldn’t be more pleased, they were honest, reliable and reasonably priced, even though it’s not close to our home we continue to bring both our cars to this location.

This place was recommended to us from our Unilocaler neighbor, Jack M. I asked him for a safe and trustworthy auto shop that could do an oil change. He referred us to go see Ken at Precision in El Cajon.
The first time we went, it was for my husbands car. He needed an oil change on the weekend. He got up early and went down there at around 8:30am and walked around checking out eateries while waiting. They have a wait room with a few chairs. Ken helped him out and my husband came back raving about the service and the great prices. The second time, we brought in my car to get an oil change. Ken actually remembered my husband and was glad to see him back. And the third time, was yesterday for my husband car: he needed a power steering belt. I finally got to meet Ken, the general manager and he’s awesome. The ladies working the front desk were informative and attentive. Frank worked on my husband’s car and came out to make sure all was running smoothly.
I’ve never got such personal, friendly, enthusiastic, thorough attention to detail at an auto shop ever. It gets busy here but there’s always a parking spot to squeeze into. This is our new spot for any of our auto issues! I highly recommend all you Unilocalers to come here for any of your automobile needs.

I came here for the Vehicle Trip Check. A young, inexperienced guy worked on my car. He seemed careless and was forced to work. He looked confused the whole time, and did not know what to do; I was watching him working on my car. I suggest you do the same when you are there. Anyway, he did not tighten my engine splash shield properly (a very simple task). After driving on the freeway the next day, the engine shield became loose (it almost came off), and started rubbing against the freeway. I had to slow down and drive carefully. Imagine the engine splash shield coming off in the middle of the freeway.
Now, my engine splash shield is scratched and missing some bolts. Plus, the front inner fender splash shields are melted from rubbing against the tires (they are connected to the engine splash shield).
I ended up going to the junk yard and buying another engine splash shield for $ 80.
I also had the TPMS warning light on. Therefore, I asked the employee to check the tires air pressure. He said that everything is perfect. I asked him then how come the TPMS warning light is still on. He said he does not know. They need to do a diagnostic service, which I do not remember how much it costs. Anyway, I took it to Discount Tire on Broadway. They checked air pressure for free in less than 2 minutes. Air pressure was low. They put in some air. After driving few minutes, the TPMS warning light went away.
Important: do NOT let them fool you with saying, «your coolant, brake fluid, or power steering fluid is low», «your air filter is dirty», etc. Don’t let them take advantage of you. Trust me, they exaggerate and try to upsell. Time to look for a different mechanic shop.
Update: so I went back to Precision Tune Auto Care for tire rotation (I can’t imagine them screwing up such a thing), since I have purchased coupons for their shop. Anyway, I met the owner. He recognized me and said, «Oh, you’re the guy that left us a bad review.» He also added that I should have not done that. I should have just contacted him first. I told him that I sent him an e-​mail, but he never replied. He denied receiving any e-​mail from me. I showed him the e-​mail and checked his e-​mail address with him, which is correct. Anyway, he said he would pay for whole new engine splash shield, which is just a lie. He said he can put the engine splash shield back on if I want. I said no, thank you. He does not know I bought another one.
I attached pictures to show you the damage this caused to my car (
). It is your choice if you want to trust your car with careless, unprofessional service. Remember that you are paying for the service!

As a single woman who has horror stories to tell about mechanics, Ken and crew are truly a blessing. He is HONEST, RELIABLE, and PROFESSIONAL. He is the ONLY mechanic that I have ever met that is honest and does not price gouge, also he did not give me a list of problems that need to be fixed on my car. Although my car is 17 years old and I know other problems will arise, he has NEVER told me I needed unnecessary repairs as other mechanics have in the past, also Ken does not treat you as a dollar sign he knows your name and your car. I absolutely completely trust him and would suggest anyone within 100 miles of El Cajon make Ken your mechanic. He always goes above and beyond. If I could give him more stars I would.

I’ve been going to see Ken (owner) for years now. I was turned on to his shop after hearing a report on Ch 10 news of other shops (including Kens) being evaluated — undercover. Where several shops were happy to try to rip off the secret shopper, Ken’s hop told the secret shopper to go back to the dealer to get their money back! Enough for me to try this place — and the guy and his staff have been great! Just like the report indicated, this guys knows service and quality work.
I live 30 min away now but always make it a point to visit the only shop for my car repairs — so far the only place I have come to trust
Thanks, Ken. See you soon.
— Cesar

Came in here last week after a recommendation from Jack on Unilocal and I must say this was the easiest, hassle-​free oil change that I’ve had in a while. A lot of places will try to up sell you, and the owner Ken was easy to deal with and provided a no nonsense evaluation on my vehicle. The oil change fee was also inexpensive and they also provide coupons on their website. The waiting area was a small with a few chairs, and there is also a bench outisde if you wish to get some fresh air. The wait was a little long due to the amount of cars ahead of me, so the 2 assistants at the front desk (I’m sorry I forgot your names:)), provided me with the names of some places around the area to eat. They also provided me a coupon for Antique Row Café next door which I decided to try. When my car was complete, they gave me a quick overview of the work done and some recommended work for next time. Overall the experience was pleasant and all the employees at Precision were a blast.
Thank you.

We have been going here for years but just started the fleet service for our business, I will say I am very happy with how they take care of us and the prices are good. Thanks for taking care of us

There are very little times that I personally experience customer service as a by stander. Today I recivied an oil change, and this service was amazing. Not only was the car taken care of but I was too. Something was wrong and I was informed that it would be an easy fix but i would have to leave, buy something, anfcome back and it would be done. Welp I left bought the bolt and just as they said, it was done. ;-) But as I waited in the lobby with AC, I was pleased to see the staff handle a CRAZY costumer. The gentleman was very rude and impatient., although there was a language barrier, the 2 females did there best and stood with that superior coustomer services.
THANK YOU ALL AT PRECISION for my wonderful experience..

These guys rocked it!
We had our truck towed in to Precision in the evening after breaking down on the highway. They followed up the next morning right away with the diagnosis and repair. They were done the same day and we picked it up on our way out of town.
Ken and his team saved our road trip!
We even came back after picking it up, wondering about a leak, just in case, before getting back on the highway and Ken came right out before we could even go into the office. He welcomed us back so soon and helped us figure out we just had a lot of AC condensation coming out. He explained how we could tell and what to look for in the future. He was extremely kind and compassionate, assuring us they’d fest driven it and checked numerous extra thing a just in case before sending us back on the highway with our kids.
The next time we need any help near EL Cajon or anywhere around San Diego, we will absolutely visit Precision. They are awesome and we wish we had them back at home in AZ.
Thanks Ken and team.

I showed up one day because I drove over a screw and my tire completely deflated in my school parking lot. Luckily, this place is a block from my school! I came in thinking i may have to replace the tire, but they told me it would probably just need to be patched and thankfully that was all it was. My car was patched and ready to go in maybe 15 minutes. So then, I came in for a smog check pretest mostly because my car is older and I had it shipped from Hawaii. They got me in, smogged and on my way in no time. Great service and very great prices during both of my visits. I recommend this place to everyone for all their car needs!
Thanks guys!

I took my vehicle in here because I knew something was wrong, luckily these guys found out that my axle was cracked an about to bust. I would have been looking at a serious accident or injury on top of not having a working car.
Not only did they fix my car, they were kind and honest and even saved me some money on the repair. I will use this place forever… it’s always been the spot to get your oil changed!
Shoutout to Patrick for making everything clear and showing me exactly what was wrong! He was great!