Regal Cinemas Parkway Plaza 18 & IMAX

really like this movie theater, it was clean and the line was fast. The foodcourt was nice and food good. the people that work there were very nice.

Totally different this year. They have to check the diaper bag no matter what. I can’t watch a rated R movie with my son til he’s 7 years. They have a new role. No matter if your 25 or 60. Can’t take anyone 6 and under. Bull crap. The manager said its been their company policy yet my son been to rated R movies ever since he was born. Some BS

Have been here often to see opening day movies. No problem with the employees, service skills or professionalism. Never seen some of the critical stuff mentioned and think the Unilocal reviews are nothing more than crybabies or ex-​employees. Never had a problem with getting a good seat for any movie. Most of these 1 or 2 stars are full of it. Want to go to a good Cinema, come to Parkway Plaza.

My friend and I had eaten lunch at the food court and both of us had leftovers. We had them with us when we tried to enter the theater. We explained to Francesca that we had eaten at the food court and that it was just our leftovers. She said that we were welcomed to finish the food while we stood there, and then be allowed into the theater. Really? I’m supposed to eat leftovers that I couldn’t finish ten minutes ago? She said we could also just take our food to our car. We had to quickly hike back into that enormous parking lot and get back in time and hope that we had a decent seat. When we got back, Francesca requests to look into our purses. Yes, into our purses. I asked why she needed to do that. She then proceeds to BS me and says that it’s to ensure we were clear of weapons. I have NEVER been searched for weapons at a movie theater. I’m willing to bet that they’re trying to discourage people from bringing in snacks and bypassing their concession stand. I’m an avid moviegoer and ALWAYS purchase the overpriced snacks and beverages at the theater concession stand. Not this time. I was not happy with their treatment of customers (Francesca was very condescending) that I didn’t purchase even a bottle of water. Our theater was upstairs and I must say that their hallways stink. It’s as if they’ve cut back on shampooing or steam cleaning their carpet to save a buck. Regal Management, I will never visit your theater again and I will tell anyone that will listen here and on social media that if they do, they need to be prepared to be searched for snacks.

Untrained, not the brightest people working here. Crap concessions as well. Overpriced for crap food. I mean the hot dog was lukewarm, nachos cold, I was not given the right size soda, so when I asked for a refill I was denied. I haven’t been here in years and the sizes of the drinks were not posted. I asked for their largest soda possible and the less than intelligent individual gives me a smaller size but apparently charged me for their largest size soda. Awesome training and business processes

I’ve been here 3 times in the last 6 months. Each time the lobby has been dirty, popcorn on the floor EVERYWHERE. Concessions are subpar. The popcorn has been nearly stale at every one of my visits. Theaters are not fully cleaned between showings. If you are in the area and want to catch a movie, head to Grossmont Center.

Regular movie theatre nothing special, they just need more staffing. At the concession stand there was only one person manning it and such a long line. I was late to my movie trying to get some popcorn. And what shocked me was the person that checks your tickets and points you to the right theatre your movies playing in searches purses now! Yes they are searching bags and purses basically anything your carrying they will check. A lady infront of me had a forever 21 shopping bag obviously with clothes in it… this is a mall. She probably was shopping and decided to do a movie after… they even looked inside of that!!! Ridiculous!!!

Sorry, this theater sucks. I’ve been here a few times since moving to east county and each time it’s been dirty & stinky.
Most employees (not all) here lack customer service skills & professionalism. I’ve seen them yell rudely across the theater at patrons.
Forget about getting a good seat. There is no organization. They just keep you waiting in the lobby as other movie goers are arriving. No line. No 1^st come 1^st serve. Nada.
They are also strict about checking bags & purses. Once again, I get it. It’s for safety but there is no organization to there protocols. I had a little wallet check by two different people because the employee didn’t remember checking it the 1^st time. Really. Ok. I go with it for Safety but come on. Let’s get it together.
I give them 1 star because the seats are comfortable
In the future, I’m going to a different theater.

Seats need to be cleaned. They didn’t smell good. Small screen, but not clean. It may not be around long.

Very clean.
This is the theater where I saw Star Wars: The force awakens so it shares a special place in my heart. It automatically gets an extra star for that.
The lights that are in the floor are so bright it was like watching a movie with a flashlight shining in my eyes for two hours.
I’ll never be back.

Checking bags = unacceptable. Will go to a different theatre. They get one star for the leather seats and because I have to give them one. We usually spend around $ 20 on snacks… not today… you’ll have nothing and like it, you money grubbing bums. We’ll be getting treats after the movie.

Terrible customer service at concession such that we skipped buying popcorn and drinks because the clerk was so dismissive.

I gave them one star only because I could leave none. The staff were rude and even insisted on checking my purse when I went to see a movie. When I was told to throw out my drink, I asked if I could just spill out the contents of my reuseable container and then refill it at the water fountain right behind the entrance but was told that I had to throw it out and couldn’t refill. I won’t be going back.

They can get annoying with the whole bag checking spiel. The prices are ok though (except for food) and the staff are ok. I like the little arcade they have going, it’s always been a nice thing to check out while I’m there. I’ve had a few good dates here and I would recommend it to a friend.

Been coming here for years with my kids… We have always bought an ex large popcorn, candies, and some nachos to share with each other. All that changed when the staff told us they needed to check our bags… The staff member told us we weren’t allowed to bring in outside water. The high prices the theater charges are just too much now so we aren’t buying anything from them anymore.

Ok, moviegoers, let’s explore this Regal theater.
Our experience was ok and Mini-​me enjoyed the Minions film. She wanted to sit at the very front row of a mostly empty room, but despite my attempts to negotiate sitting several rows back, I was only able to move us back to the 2^nd row. On the bright side, the view was unobstructed, no one chatty sat near us with lit up phones, and the back of our chairs were not kicked.
Cheers for the audio/​visual quality and sound volume. It wasn’t an IMAX 3D presentation, so nothing new to add there. We went to the first showing, so the theater and bathrooms were relatively clean without any gross odors as mentioned in other reviews.
The theater seats are ‘classic’ versions. They are basic models by current standard. The seat back in our row did not recline, the armrest was not moveable, and no, I didn’t test other seats in the house. You would need to check out a different theater to enjoy comfy cozy power recliner seats, self-​serve soft drinks, or full bar service with adult beverages. The Regal cup holder cradled a large soft drink cup nicely and did not collapse from the weight of our beverage, so there’s that.
The box office typically opens 15 minutes prior to the first showing. It was confusing at first when the lobby doors were locked, the ticket booths closed, and a growing line of people gathered at the entrance. Regal should add some self-​serve ticket kiosks so they don’t have to rely on movie previews looped on a TV screen for passing the time in line.
This Regal theater is in dire need of a design makeover and quality upgrades. It’s a shame that Parkway Plaza mall in general is depressing, but East County citizens shouldn’t have to drive 30−45+ minutes away to another part of San Diego county for a kick ass cinema experience. At least the Santee Drive-​In still exists, which is a different kind of fun, and a separate review ;)

My husband and I really enjoy movies. We went to this theater for the first time last weekend for the cashier to be extremely rude. There were two registers open at the concession stand. My husband and I stood in one line, as next in line for that register. When it became our turn the girl looked right at us (literally 3 feet away) and screamed to the other line ‘next in line’, allowing 2 groups of people to pass us.
I don’t know if she had a problem or what, but there was absolutely no way she couldn’t see us there. I will never return.

I really enjoyed this movie theater, the parking was easy. We parked by the entrance to the food court (really close to the theater). The line had about 10 people in line but went really fast. The theater was clean, seating excellent, customer service excellent. They checked my purse which I thought was odd, I had 20oz soda in my purse and they let me bring it in– no questions asked. The theater also has a game room as well. I will go here any day over AMC. Just a smooth carefree experience.
Ow yeah I believe in the summer they have kid movies for only 99¢! What a deal for parents!
Enjoy!

Up against giants that spoil you with reclined seating, seat served food and drink, this once typical mall theatre is just the spot for tweenagers and teenagers looking to hang out with their friends for the day. For the same price and a few miles farther you can have the aforementioned and a less rowdy audience. The overpriced food choices are located on both levels, though staffed by kids that still don’t know how to keep their underwear clean the food options are a roulette of insta-​stomach issues. The screens are audience-​close and large, while the seats are stiff, tight, and uncomfortable. Grab a matinée to get the best bang for your buck even though the theatre down the road is your actual best bet. During the busy post TGiving season this is a nice break for your feet and legs for a quick shopping break.

I go to the movies here all the time, I like the theater but I will tell you why I am giving a one star review. My boyfriend and I purchased multiple items from the snack bar including a large popcorn. About 3 handfuls in on the popcorn I pulled a long hair out of my mouth. I know it was not my own because my hair was in a braid with a hat on, also it was not the color of my own hair. When we got out of the movie the snack bar was closed so I couldn’t tell an employee about it. I was thoroughly disgusted and I can’t imagine eating popcorn or anything again from the snack bar. What a turn off and a waste of over $ 8. I’m so disappointed as it was convenient to purchase from the snack bar on the way to the movie.
Update: I was contacted by the Assistant Manager Samantha from the theater and she offered us Tickets to a movie of our choice. She was very hospitable and gave immediate attention to my complaint. Her customer service was impeccable and she assured me that she would look into the matter. I really appreciate her accommodations and how she took care of the problem. As this theater is the closest to my home (25 minutes away), I’m sure I will be returning, just not sure if I can stomach to purchase popcorn from the snack bar again, maybe A drink and candy, something sealed. Thank you Samantha for your speedy response and accommodations. I changed my rating from 1 star to 4 because I think that customer service is everything! I left it at 4 and not 5 because I just love movie popcorn so much.