Rick’s RV Center

So had work done on my RV with Ricks RV in El Cajon
I was Charged for 3 Batteries only received 2 new ones .
After paying them $ 749.00 and leaving and Believing all 3 batteries were new
We than came to realize after months later because they left one old in it slowly drained the the other two batteries which are longer good .and now we are having to replace all three again. and in stead of them owning up to their mistakes or offering at all to help compensate they said not their problem!!! Be ware !!! they also left a wrench in the engine compartment , and rag They had disconnected our air bags and had my Husband drive off lot which also almost caused him to to get in an accident. And left our loading compartments open so when we turned corner all our stuff fell out ! Very disappointed in there customers service I will never go back or refer them business !!
Your facts are not actual fact s Bart !!! We were ripped off and you do not check your work I as a customer who paid for three battery ‘s did not receive all three but yet was charged !! we did not leave our R V plugged in at the River for 18 months Ricks RV center ripped us off and said it wasn’t there problem !! Not very good customer service !!

Rick’s RV has been the place that our family has taken their RV’s and trailers to for years. We have NEVER experienced a problem with them, and even refer people to them that are now satisfied and loyal customers. Rick is wonderful to work with and very helpful to ensure that they can locate the problem — and they have always been honest in finding the least expensive way for repair solutions. Their pricing is reasonable for what they do. The saying goes, «if you don’t pay for it now, you will ultimately pay for it, and more, later». We will not use anyone else because we know the service is quality. Thank you Rick’s RV!

Rick’s has been a go to for all my trailer needs for years. I’ve never had any of the issues the negative reviewers are relating. In fact, I’ve received nothing but courteous, friendly service and reasonable prices.
WHEN YOU GO– if I had anything negative to say about Rick’s it would be the hours of operation. I do a lot of running around on Sundays and they do happen to be closed that day. Short of that they’re the best that I’ve experienced in San Diego. My father drives his RV out from Dallas yearly and schedules service with Rick’s every time.

Had a major issue with our RV Jacks, Erick at Ricks worked hard at trying to get the right parts. They kept us updated on the parts and fixed the problem. Great guys who work hard. Thanks for your help!

If I could give more than 5 stars, then I would! Every single employee is so sweet and knowledgeable. They took great care of my truck, installed a tow package and break system, and everything looks so clean and works like a dream! I rest assured knowing that my horses will be safe, because they care about the quality of work they do! I’ll be back, and will refer. Thanks a million times everyone! Much love.

I recently took my RV to Ricks RV to have a new cooling unit installed in my refrigerator. I turned on the refrigerator for the first time and while driving down the highway the refrigerator caught on fire. I brought the RV back to Ricks RV so that they could correct the problem and the refrigerator still does not work. Ricks RV promised too make repairs to the vehicle as a result of the fire and never followed through with their word. When I picked up the RV they told me the repairs were too expensive and for me to just put the damages on my insurance. I have invested $ 1400 in a refrigerator that caught fire and does not work.

Went to Rick’s RV to have some work done on a 3 horse live in trailer, most of the work was satisfactory, but not great. They replaced the awning fabric but charged us an addtional $ 70 because they either measured wrong or the company who sent them the new fabric measured wrong, and it had to be cut. Why shoud the customer be charged for their mistake? Also when we went to pick up the trailer there were a couple of things that were not done, their excuse they couldn’t fine the parts. We came home and found the parts online in 10 minutes and they had the trailer for 3 weeks. Eric indicated the part was only available from Australia and was approximately $ 300, we found it online in the states for $ 79! You decide?

I firmly stand behind every line written. I did sign off on the oil change, because I wanted one shop to complete all repairs, but I did think it very expensive, and verbalized my dismay. It was after signing off, and feeling the price too high, that I contacted other shops, and they gave me the price stated. Freightliner was ½ the cost, parts included and they grease the whole chassis. As to the generator, the issue started when the generator would simply quit after running for 10 – 15 minutes. Two weeks later it would not start at all. A generator failing after running for 15 minutes does not sound like a starter battery issue to me, not to mention the fact that it does run great now, with the same batteries it had then. My solar still does not work.
These guys have done work for me before, they are good guys and I was pleased. The generator runs great now, but why?

The staff went out of their way to problem solve several issues with my vehicle and worked diligently until they found solutions. I am very grateful and highly recommend this company. Special thanks to Eric!

Used ricks rv for the first time to have my generator serviced. I use my generator for my pet grooming business so it runs alot and needs a lot of care, so I’m glad I found a place I can trust. Thank you for awesome service!
Lauren
San Diego Mobile Pet Spa

Great job! We’ve been chasing a brake wiring fault off and on for 9 years with our RV. This last occurence started again in April. We thought we had it fixed prior to leaving OR but No! Got two different
referrals to this place, one local and one from Dexter Axle. They got us in within a week and by the end of the day they had the wiring straightened out and were able to show us several causes. They were very helpful and knowledgeable.

We own a 2002 motorhome that we first took to Ricks RV for warranty work in 2002. We have never stopped coming back. The entire crew have bent over backwards to help us over and over again. Their work has always been top notch and completed on time unless additional work has been required.
We have found the entire staff to be extremely friendly and honest with all our needs. I only wish more businesses, whether RV or not, were run like Ricks.
Thanks Rick and your entire crew for all you have done for my wife and I — and our Motorhome!!!

What can I say we have a twelve year old boat and the boat has a twelve year old trailer. Need I say more? This could be a catastrophe not to mention expensive. Well we took it to Rick’s RV and we saw a guy there named Erick. Erick advised us on what we needed and suggested that we get tires. The whole price was really reasonable and Erick called us whenever there was a change that had to be made. For a small fee they even detailed the boat! I was impressed and I suggest that if you have a vehicle, or trailer that needs work you go to Rick’s. We were very pleased about the whole operation.

We took our 5^th wheel in for trailer brake problems. We needed it repaired the same day as we had to be back on the road home. They were wonderful, exremely knowledgable and had us back on the road by the end o the day. We appreciate all their help and only wish they were in our home town!

This place deserves negative stars.
We originally took our RV here to be seen.
my insurance company paid them $ 3500 and they never ordered parts and tried to keep money for themselves.
we waited over 2 months to try and drop car off and they kept ignoring our phone calls.
They would either promise to call us back or transfer us to someone else.
We had no running water for 3 months. We were forced to get a gym membership to bathe.
We are full time RVers.
We asked for tracking and then suddenly they said WE QUIT! and hung up.
We have a copy of the signed contract and they still refused to do the work.
They play games and arent real.
Also when I drove my RV there to get a estimate their were nearby druggies thiefs jumping on my RV when I went onto office to check in.
The guys at the office laughed it off and said
” they probably wanted to see if you have a satellite to steal.“
So beware of this horrible place! They lie and treat their customers like dirt.
I have so much more to say so if you want more details please contact me here on Unilocal.
Rick
Bart
Ryan
Are all fake. Youve been warned!!!
The bad reviews are accurate. They want 10k customers only anything under they ignore you and take your money and run while ignoring you when you call to ask what happened
I enclosed a pic of signed agreement they didnt keep

Ryan is the best! Very trusting. We have brought our RV to them a few times and will continue to do so. I highly recommend these guys, great team.

Let me be the one to tell you how good this place is!!! Bart is the New Manager and his professionalism and second to none attitude is by far the best I have seen ever.
He not only took care of my concerns, he also went above and beyond and made sure everything worked on my Toy Hauler!!!
These other complaints on Unilocal Surprise me big time as I never had any rudeness or problems with my visits and this was my 3^rd visit.
Thank you Bart & Matt for your service. I appreciate you and your staff!!!
Michael Stanley

Really great service! Friendly staff, willing to work with the customer’s best interest in mind.
I came in with a broken 5^th wheel hitch and they did there best to try and fix it, before it became obvious it couldn’t be fixed safely. Had a new hitch installed in no time and gave me a great rate for the whole package!

Rick’s RV did good work on my aging motorhome. I had Matt as my go-​to guy, who help set up my appointment, sales and work performed. So far, the only issue that’s a major concern is their promise to return a call, answer the phone or give me up dates as to what work was being done. A few simple repairs on a slow winter week should not take a week to complete without a paying customer knowning the status of his vehicle. I hope someone at the shop reads this and learns to try harder for my business.

I recently went to Ricks to have some work done to our 40 foot class A motorhome. I wanted them to install a used Hydralift for my motorcycle, purchase and install a motorcycle enclosure on the lift, Install an LP TEE fitting for a BBQ and give me some options for monitoring tire pressure on my tow vehicle. I specifically asked them to make sure they did not run down my coach batteries since they were brand new and I wanted to be sure they were never over discharged. I authorized them to run the generator if necessary to avoid running down the batteries.
They did a good job installing the used lift and the LP TEE fitting (I assume I have not used it yet). They ran my batteries down to 5% capacity and failed to investigate or provide any options for monitoring my tow vehicle tire pressure. Further, they told me that the enclosure for my lift was unavailable from the manufacturer for 3 months. I was able to make one phone call to a dealer in the Orange county area and get one within a week.
I just didn’t get the feeling that Rick’s is run by folks who truly care about the customers wants /​needs and I will never go back there.