RMS Laser

Shady practices at best. After «File» troubles, delays, and promises were broken, we found excuses were the norm here. There are plenty of companies in town that perform services like these, I suggest you call around and get honest estimates on price and time.

We have been working with RMS Laser since 2012, starting-​out small/​very slowly and have since spent 10’s of thousands of dollars with them with no issues or complaints over many orders. They have very creatively helped us to develop new products by assistance with polymer material selections, cutting process (CNC laser and CNC routing) and assembly techniques. They are also very focused on quality and always deliver to our very high standards without balking. Our projects have ranged from short prototype runs to full blown production of thousands of components that have been shipped and deployed all over North America in the energy industry. There is no way we could have launched our products without them. It is odd to see the two negative reviews. If RMS were not on top of their game, they would not be almost constantly booked. On the other side of the coin, when a company is thriving and is very, very busy as ours and theirs are, an occasional bump in the road can happen, but these guys always stand behind their work and make good and they have long fuses with our mistakes too. Despite being so busy they have always remained flexible and work hard to accommodate our emergency orders and have saved our bacon many times. We feel quite at home with them…

Had a couple of things cut there a while back and was not happy with the results. Horrible communication and conflicting scheduling. They told me it would take 4 days to get my stuff done, but I literally would call, and email to see if my parts were done a week later. No calls back ever. I felt as if they didn’t give a crap about my stuff getting done in time. They took two and a half weeks to get this simple job done.
For the price your paying, you’d figure your getting top notch service and fabrication. But it was the complete opposite.
RMS laser does not make the cut… literally.

RMS Laser does a great job. They really work with you on your project and they are priced fairly. I have used them multiple times and always found them straight forward and easy to work with. The best part is they are willing to work with you in a time crunch.

I have done numerous jobs with them and they always surpass my expectation both on turnaround as well as quality. They are always quick to respond and never miss deadlines, even ones that would be considered unrealistic. I would recommend them to any person or business. Any review for this business should be based on someone actually using their services. The one below doesn’t fairly represent RMS laser in my opinion since I have been working with them for years and never had a single let down. It would be like Unilocaling about how the wait at a popular restaurant was too long so you left.

This update is in response to the RMS Laser’s owner’s comment about how I treated them rudely and didn’t want to pay for the project, but do a video instead. I just went into my inbox and pulled up every single email between me and RMS Laser just to make sure I wasn’t in the wrong here. Upon review of all the email conversations between me and their employee Jake, I found that it was actually Jake who initiated the idea of trading laser service for a video… not me. I was 100% happy with the original price Jake had quoted me for the laser cutting service and was willing to pay that price from the get-​go. I have the emails to prove it. With regard to the appointment and cancellation and my multiple attempts to set up the appointment, RMS Laser NEVER confirmed that we actually had an appointment, so why would I just assume it was confirmed? I lived in Vista at the time… I wasn’t about to drive all the way over to El Cajon just to find out I didn’t have an official appointment! Anyway, after numerous attempts to schedule my appointment by email and by phone with no luck, of course I was upset but I wasn’t rude. I thought they were interested in my project but their lack of follow-​up made me feel like they weren’t interested in such a small scale project.
Finally after almost 2 months of not hearing from anybody at RMS Laser, Mary emails me and tells me they had me scheduled but I «never bothered to show up or even call to cancel the appointment.» As far as I knew, there wasn’t even an appointment TO cancel! I responded and asked why Jake wasn’t responding but then I never heard back from her.
HERE’S HOW THIS COULD HAVE GONE BETTER…
I think if Mary or somebody else at RMS Laser would have simply contacted me and said something like «we’re so sorry for the poor communication. Jake is no longer with the company and it’s taken us a while to get his accounts and appointments straightened out» then I think this whole stupid thing could have been avoided. It’s sad that RMS Laser is now trying to point the finger at me, as if I’m the one to blame for all this.
I know this is only Unilocal,and whatever I have to say really doesn’t matter too much, especially when this whole situation is so petty, but I have all the emails in a text document and it’s pretty cool to re-​read them and see how right I am, and how wrong RMS laser is. I’ll stick with my 1-​star rating for RMS Laser.