Sally Beauty Supply

Okay if you have read my last review you’ll know why I’m EXTREMELY ANGRY. I went in to the Sports arena location yesterday for hair dye. The same hair dye I’ve been buying under the same promotion. The promotion states if you buy a hair dye you receive any hair care item from the ithrive section as long as it’s under 10 for free (which is all of them). Guess what I loved that deal and bought 30 tubes of hair dye from here. So, you see it says buy a hair dye and get whatever free. What has been happening is that they have been charging me 7.99 for the ithrive product and giving me the $ 6.29 hair dye for free. So you LEGITIMATELY are stealing about 1.80 or so from me and if you average that out with 30. That’s a lot. I was lucky to be informed by Elaine at the sports arena location about the mess she even told me to bring In The receipt to clean up the mess of these dingdongs. Not happy. What makes me even more angry is that they speak Spanish whenever something happens or whenever they ask a question? Why the hell do you have to speak another language. Hire new people here whom speak English and respect costumers. You feel uncomfortable it’s as if though they are hiding something. Btw this is just setting yourself up for a lawsuit. The older lady and that new girl whose loud need to go. Both of them in BOTH OCCASIONS have messed up.

Went in for hair dye and the lady working there was really nice and helped me with any questions that I had. They have a large amount of current hair colors and brands. My daughter loves nail polish and they also have a great variety of colors.

I am a regular customer at this Sally’s & I don’t know what that Nancy lady is talking about because I have been helped by both Kay & Carmen & they were wonderful. Always very helpful.

I had the worst customer service at this store. The two girls Carmen & K that were working there messed up with my purchase at the register and after taking ten minutes to fix their mess they refused to let me purchase the items i shopped for saying that it was 9 pm and is had to leave the store even though it was their fault for the delay. They refused a $ 50 purchase and opened the door and asked me to leave with making fun of me. They need to get fired to learn a lesson on how to treat customers that don’t accept this horrible experience. Tx

I was in there 3days ago and the lady completely ignored me when I asked her a question

What a pathetic little store. I would understand if this place was a large corporate chain, but the fact that they refused my business, because I was 4 minutes late, all while customers were already in the store shopping, was unacceptable.
Who ever this chick was, that rudely told me «No, you can’t come in» needs to get slapped than fired. Who refuses business today? I’m sure the owner or general manager would be greatly disappointed realizing that she gave no compassion or concern, that they just lost a sale. No excuse for rejecting a sale. Good luck to this establishment.

I usually shop at this location but never again. There was an older women with short hair and glasses she was so damn rude had a horrible attitude. I asked about the free flat iron deal on the door I was going to buy one but after her rude response I just left. I won’t be returning

I like coming to this store. The staff are attentive and very knowledgeable of their products.
They will assist and answer your questions patiently.

I have been here three times now because I found a better and closer location to me. The most recent time I came they seemed a little bit more expensive than the one in La Mesa but the customer service is a million times better. I overheard the women talking to a customer about coming in on her day off (not in a complaining tone) and chatting with all the customers. I knew exactly what I came in for so I did not ask for assistance. When I was checking out I asked the women working there if she had heard anything about the product. She started telling me about it, how it works, how to use it, which was very helpful for me. I like when they take the time to tell me about the product and have knowledge of what they are selling. I will most likely be returning for future purchases.

I walked in and there was a girl working there that had an accent… she was helping me and in the middle of my sentence walks away to help someone else?! Ruuuude! Plus I couldnt understand a word she was saying. Nice thing I found some shampoo on sale and I hope it works.

Sally Beautify Supply is a great place to get any beauty supply’s you need. Yes it is a little pricey but they allow you to bring you dog in and they give your dog a treat. Not many places would do that. I went in to buy conditioner for my dogs hair and the women that helped me was very helpful. She didn’t just jump to the most expensive conditioner they had. She explained to me why some conditioners were better then some for dogs.
When I was ready to check out I realized they had a military discount. I believe it was 15% but I might be wrong. I know it’s not a lot but times are hard and I can use any discount I can get. But all in all my experience was great but like I said it was a little pricey so I have to give it a 4 out of 5 stars.

can I give it zero stars? I will never forget my HORRIBLE experience with DORA earlier this year! She was extremely rude, gave me attitude, and wouldn’t want to bring out the item I went in for (she had it in the back but said she didn’t want to get it… who says that?) She is EXTREMELY UNPROFESSIONAL. Bitch should find a new job or just keep her rude comments to herself. This incident made me write to Sally’s headquarters, but unless she got fired, it makes no difference.

i have to say i was upset with this sallys a while back. i complained and since then everything has improved. i am recieving very nice attitudes the girls who work here have made a huge improvement in going out of their way to be friendly and helpfull to my needs.

Same review as Bridget, the girl before me.
I’m pretty sure it was the same lady, Dora, who gave me bad service twice in the same week. She’s a short, older lady with curly-​ish hair…
When I first walked in, she saw me walk to the aisle with the self tanning products and browse around, and when I walked away to another section she went back over to the tanning aisle & was feverishly looking at me then back at the shelf as if I stole something…
Then I asked her if they carried eyebrow waxing kits & she went and got one for me– when I started asking her a question about the product she looked at me and said «oh, do you want me to read the label for you?» I was shocked so I walked away…
Then she was helping the other salesperson with a problem at the other register, and even as I walked up to her register and stood there for 10 minutes, she didn’t even acknowledge me (or the other person waiting behind me). I understand the other lady was having difficulties but there were customers waiting for her service for several minutes.
The 2^nd time I came back during the same week because I realized I had bought tanning remover, I meant to get tanning extender. I went up to the other girl at the register & said «Can I exchange this? I never even it» Dora wasn’t the lady processing my return but she took the original item, opened it, and said «Oh, this has been used.» The lady at the register just ignored her and continued on with my return.
Dora makes me not want to return to that location– it’s so convenient for me (I just moved to the area) but I would rather sacrifice and drive further to avoid her crappy customer service.

This is a decent Sallys, but I’ve had some horrible customer service here. Mainly lately from this woman named Dora. Today she tried talking the manager out of giving me store credit, over and over again. The manager was completely fine with it (I don’t see why not, I got a bad christmas gift), then once the manager left she didn’t say a word to me. She handed me my store credit all angry, then I walked off to look around the store. My friend came up to buy something and Dora passive aggressively said «why don’t you have your friend buy it for you, she has $ 12 store credit». Then once I came up to buy what I wanted she tried to accuse my friend of stealing, then lectured me about how I should have done a return. Jeez this lady must sure hate her job! And anyone who’s worked retail knows you don’t just come out and accuse customers of stealing when you have no evidence what so ever. Because if your wrong you make the whole company look bad, Dora.