Sephora Inside JC Penny

Hit or miss. Sometimes the employees ate energetic, nice and helpful. And sometimes they are rude and cant stop talking amongst eachother. If you try to ask a question, they make you feel like you are being rude for interrupting. (i dont mind employees talking with eachother. But i have literally stood there for well over 10min and they cant be bothered with you) also they never have the samples that you get in your email. They always say oh no we dont have that. Only the stand alone stores have those. Umm the email says only at sephora inside JC Penny. If you ask for a sample to try something, they act like you are asking for a sample out of theor own makeup collection. Cant you at least give me enough for one full application.

I have been visiting Sephora for the last ten years and I have always loved their services. I love makeup so I do take many trips to a variety of Sephora stores.
Recently I ran out of foundation and I forgot the shade I was fitted for. The lady that helped me was so incredibly kind and helping. She scanned my face and explained to me everything that she was doing.
She toured me around showing me all kinds of brands of foundation, foundations that I didn’t even know I would love. She picked a couple of shades and tried them on my face and she asked how I liked them. I told her I didn’t like the orangish tone it had to it. She was very patient and funny. She told me it made me look super orange. Although this may seem like she was bad at her job by not knowing how to match colors; she was at least interactive and fun. I enjoyed her company.
When she found my shade she tried it on me and I loved it. She did a great job of putting it on.
The other workers were also so nice, telling me it looked great. They asked me if I would try some adventurous makeup and we all had a blast laughing.
It was truly a genuine experience.
Thank you Sephora and Staff!

I’ve noticed this store gets low reviews, but I’ve personally never had a bad experience here. I typically come here when I’m too lazy to go to Fashion Valley or I don’t want to wait for an online order.
This is a Sephora inside a JCPenny, so it’s obviously going to be smaller, they’re going to be limited on what they carry. I think some reviewers may have unrealistic expectations on that score. That being said, they usually have what I’m looking for. There was a time they were out of something I needed for a trip, it was a last minute item. The salesgirl called the Fashion Valley store for me though. I was able to get what I needed that morning and pack it for my evening flight!
I also like that they always remember to ask if you’re a beauty insider, because honestly I don’t carry that card around anyway. They’re always cool about looking me up though. And offering samples at the register and whatnot. I like shopping here. I’m not sure about other people’s experiences, maybe I just get lucky when I go.

The only reason I am even bothering to give the 2 stars I did is because of the fact it is a Sephora and what girl doesn’t enjoy what Sephora has to offer? I however do not believe I will return to this location or any other Sephora inside of a JC Pennys. I would like to say this about the customer service and that is… Ok Sephora employees, there is such a thing as overly excessive in your face customer service. It is just as bad as visiting a car dealership and having 10 people approach you at different intervals only 5 minutes apart with questions about what it is you need and how they can help. I already told one person thanks but if I have any questions I will certainly ask. After many previous years ago working as a store manager for Sav-​On Drugs I can and do certainly understand that there is probably a lot of theft occurring here because of the type of items they sell. This does not however mean that everyone is thieving or stealing and so therefore the over the top customer service provided as a scare tactic is really off putting and annoying to the people that just want to be left alone to enjoy the experience and shop.

Minus the fact that this is a TINY Sephora and they are sold out of a lot of stuff most the time the girls who work there are really sweet in particular a girl with purple hair (can’t remember her name) helped me for a good 45 minutes trying to figure out a color match for me. SHE FOUND THE PERFECT COLOR and she was awesome, sweet and made me feel very comfortable. I will be returning for sure. And I’ll get this girls name, cause she’s awesome and deserves a promotion

Never anything in stock, and rude employees. Got reprimanded by one of the clerks for looking in the drawer for the correct color for my daughter. Hey if you dont want customers in the drawer then keep it locked and keep the shelves stocked. Im calling management tomorrow, extremely rude employees.

It’s hit or miss in here. I’ve come and the place was decently stocked and customer service was good. Last night it was bad. They had barely anything stocked the store was a mess I was barely acknowledged. So I wandered to Ulta and found everything I needed with superior service.

I cannot believe how gross this sephora is forget the bad costumer service I saw an employee putting makeup on then offer to try to apply a blush on me with the same gross brush the lipsticks are disgusting the testers are gross even the employees uniform looked like she didn’t wash it what a disappointment just do the drive to fashion valley instead

I got here as the store opened and got amazing service. The young lady was very helpful in setting me up with the cosmetics I was looking for. I needed mascara that didn’t flake into my eyeballs and a wine-​colored lipstick (as seen in mah profile picture!) and she delivered on both counts. She actually set me up with multiple lip colors (cleaning them for me) so I could try them all on.
Caveat: this Sephora isn’t as big as the Sephora inside the FV store, but it was worth it for the convenience.

Came here about two weeks and they gave me a used sephora beauty insider card. They never asked for me my personal information such as an email. When I went to an actual sephora store I used the card and discovered it was somebody else’s information so they’re the one getting points. I now have my own, but I don’t understand why would they give out a used card with somebody else’s information. They also have horrible customer service.

Stephanie helped me tonight and gave me excellent advice on products and how to use them. She seemed genuinely wanting to help me find items for a party, and even asked me to share pics of how it turns out. I always find what I’m looking for here.

What was supposed to be a 2 minute transaction to check out resulted in about a 15 wait in line and didn’t even get a smile or a «hello» because Johanna at the cash register was too busy chit chatting!!! I seriously stood in line until a few minutes before the mall was about to close until the same nice employee named Olivia (who assisted me earlier) opened another cash register right next to chatterbox Johanna to help me.
Johanna obviously does NOT know anything about customer service and it shows! I am not looking to be her BFF but acknowledging your customers when they’ve been in line for 20 minutes will make a difference. In fact, she was so busy chit chatting that I was even able to take a picture and she didn’t even notice!
Horrible, horrible customer service (or lack thereof) but thank heavens Olivia was extremely nice, acknowledged, and assisted me when she noticed I wasn’t going to get noticed by Johanna anytime in this decade. Otherwise, I would have been waiting in line for years.

nine days waiting for a callback to make an appointment. there is no customer service for a product that’s really overpriced. I love paying more than I have to but give me something!

I only came here because I can’t buy Kat Von D’s makeup at Ulta and the entire experience was bad. It wasn’t even busy and I had 3 employees run into me without even saying excuse me or ask if I needed help. Finally after I approached one to help me find the section I needed she rolled her eyes at me and said, «No we don’t have it especially because it is a lipstick.» Ok. I ended up not buying what I needed, but will make the drive to another location so I don’t feel so belittled by the staff at this one.

I am a huge fan of Sephora but not a fan of this location and it’s lack of customer service. I was really happy to see when it opened inside JC Penneys even though it is about a quarter of the size of the one in Fashion Valley, it has your basics here definitely no where near the vast selection as they do there but when I need something and I am unable to get down there then it’s nice that it’s closer but that’s about all that it’s good for…
Several times I have visited this store and had the same experience, I walk in and the employees are talking amongst themselves, look at you but really don’t make eye contact then go back to their conversations, I’m sorry but I didn’t wear an invisible cloak and I know you saw me, I’m not asking much just acknowledge my presence, and greet me! Possibly ask if I need help with anything?!
There was one time I can say I had good customer service and this was because I stood at the counter for a while before any one said anything to me. I came in looking to try a new liquid foundation which I had a few in mind and asked to get some samples before I committed to buying one and the gal who helped me was great, she made several recommendations and tried them on me to make sure I was happy then gave me the samples of the ones I liked. She was very patient, nice, and personable.
That is really the only saving grace for this place that there is a couple employees who care. Another couple of issues I have is that it is not kept up very well and they are consistently out of products, they really need to take a closer look at inventory and stock up on the top sellers… just sayin’!

Had the best experience here!!! Emily is the best!!! She was so attentive and answered all of my questions and concerns. I got great information about my skin care and even samples to try.

I usually drive all the way from East County to the Sephora in Fashion Valley. Unfortunately because of time, I called Sephora in El Cajon. I called 3 weeks in advance to schedule an appointment. I thought my appointment was scheduled because the girl on the phone never said I needed to get a call back. I called the day before to confirm and then again the same day and finally at 7pm the night before my appointment they told me I didn’t have one. They also said there was no way they could accommodate me the next day. They were not helpful in suggesting another place or did it seem that they cared at all. I ended up going to the MAC inside Grossmont mall and they were happy to squeeze me in. Very friendly!

The sephora in JC penny is not that nice and they only give store credit can be only used in sephora in jcpenny. They should say that before ringing up my return. They dont have big brands, like ysl, or dior, or any other brand you want. Vey limited brand. Just save your time and go to the big one in fashion valley.

Went into Sephora for the first time today to buy a new brush for my mineral makeup. I ended up walking out with new eye shadow, brushes, perfume, makeup, blush, and sun screen.
It was easy to find help and the first girl I talked to was very knowledgable about sunscreen. I let her know that I tried a bunch of SPF moisturizers that I didn’t like and she showed me a powder sunscreen that I really liked. I would have never known about it if she didn’t show it to me. Second item in the basket.
I decided to look around. The other girl who helped me (Emily) was very helpful and knowledgable of the products they had to offer. She made suggestions, but was not pushy and did not try to sell me something I didn’t want.
I tried my new products this evening and am very happy with them. The brushes that Emily suggested for eyeshadow application were right on.
I would go back to this store in a heart beat. There is a wide range of products, great customer service, and the sales staff are helpful, but not pushy. I am also very pleased with the products I purchased.

Horrendous Customer Service, came in planning on spending some money. Asked for suggestions by the woman working there. Apparently I was bothering her and didn’t have time to answer my questions or suggest anything. She just walked away from me and said try that brand and motioned over the section.
I walked out and went to Macys where I dropped some scrilla and had great help from the staff.