Social Security Office

Came here to get my name change and it wasn’t as bad as I thought it’s going to be. Lots of parking and lots of seating once you’re inside. Had to get a number from the kiosk and waited about 35 minutes before my number was called. Then it took less than a minute to get the paperwork and order the name change for my card. Easy peasy.

It wasn’t the 4 – 5 minute visits that others have written about, but all-​in-​all, this is one of the better SS offices I have visited. I arrived about 11:30 on a Friday. I waited about 30 minutes to talk with someone about my issue. It was fixed in another 5 minutes. Easy parking, competent staff, one of the better run government offices.

OMG I have never witnessed such efficiency in a government agency. Idin’s efficiency achieved my first social security payment in 2 DAYS TIME. Based upon my experience and other comments, I propose that Social Security oversee all other government agencies.
tony

When my parents go into this office to get there social security cards replaced they should not be asked by one of the staff ‘Are you here to harm us?’ My mother asked this man if he was serious. He said yes. Say what? My family comes from England. We are Europeans, and what gives anyone any right to ask of my 70 year old parents if they are here to harm us? All they were told from the supervisor (they calked when they got home) is the man meant it as a joke… a what? That’s about as funny as yelling bomb on an airplane. So unprofessional, and all the supervisor did it say sorry. The gentleman himself will probably never get reprimanded. Absolutely disgusting

I had to get a new SS card and somebody recommended me this place. I drove 30 miles to get there and I have to say that it was worth it. Friendly and polite staff. The whole process was really fast. I spent less than 15 minutes there. I highly recommend this place.

Nice place very quiet

Got here at 9:30am. Processed mine and my husband’s card replacements. In and out within 5 minutes! No wait!

I came here for a name change last Friday.
After seeing the horrible reviews from the Social Security downtown, I decided to make the drive out to El Cajon in hopes that the process would be easier and faster.
Prior to going to the office, I knew what documents I needed: marriage certificate, ID, name change form, etc. So I had everything ready to go.
Let’s be real– a trip to the Social Security office is never «fun» or «enjoyable», but I honestly couldn’t have had a better experience with this office.
I got to the office at about 8:45 AM and there were two people ahead of me, which wasn’t bad at all. Once the office opened, an employee gives you a ticket, much like the process at the DMV, and you wait to be called up.
I waited about 2 minutes, got up to the window, did my name change, and was out by 9:15! I basically took the whole day off for no reason, thinking I was going to be waiting all day at the social security office.
Anyways, the employees were friendly, the office is clean, and if you get there when they open up– the process is fast!

I was so nervous, but the staff here was so nice as soon as I got here the security man at the door was so nice and helpful. The lines were short I came at 9:45 on a Friday. And had 2 people ahead of me.

It only took about 20 minutes total to get my name change done. Very efficient office. Now I’m at DMV and it looks like at least a 2 hour project. Kudos to Social Security for getting it right. The people at the office are both efficient and courteous.

The best and fastest experience I’ve EVER had at a Social Security Office. The staff is super friendly and helpful!

I walked in, checked in at the kiosk, sat down (it was 11:20), I was called, she took my marriage certificate for name change and my ticket, asked a couple of questions, then handed me my receipt. I walked out, (it was 11:24).
Yes! You read that correctly, FOUR FREAKIN MINUTES! In and out!
Maybe 5 minutes if you count checking in at the kiosk. LOVED the speedy service. When I walked in, the security guard asked me what I was getting done, I let him know, he told me which button to choose on the kiosk. There was one person being helped, and I was the only other person in there waiting. Definitely worth the drive from imperial beach.
My husband and I went to eat lunch at the Red Robin in Bonita afterward, we waited longer to be noticed by a waiter there, than our whole experience at the social security office. That’s how a government office should be ran!

We came here to get my new SS card after getting married. Arrived twenty minutes before opening, ended up being second in line, and got in and out of there within five minutes of opening.
The security guard and employee that helped us were both very friendly and willing to help.
My tip would be to just go early and wait. Yes, you’re waiting either way so it doesn’t necessarily «save time», but at least you’re not sitting in a sweaty waiting room hoping to be cattle called up to the window behind the dozen people ahead of you.
Also, no food or drink, so be ready to toss that Starbucks once you hit the door.

They won’t let you in with food or drink! So just had to make that clear. He stopped me at the door. I gladly left it in my car.
Went back and put my info in the computer. It was after 9am and they seemed to have a few people waiting. After I filled that out, the security man gave me the paper to fill out for married name change. He was really helpful and kind.
The wait wasn’t to long, maybe 20 minutes. By the time I got to the window the young lady filled out paperwork. Then I corrected her and told her my last name is different. She asked for my marriage license. But since it wasn’t original she sent me to the office on Magnolia & Douglas. No prob! Only 5 minutes away, probably would have been quicker if they didn’t have construction going on.
At least when I came back, I didn’t have to wait again. I just went to her window and she filed everything for me. She was really quick and very friendly!

I came in around 2:30 P.M. I almost stayed home last minute thinking I wouldn’t even be helped with how long waits can be with government offices, (knowing this place closed at 3:30 P.M.) didn’t look good for me. Heck I brought a gameboy with me. I expected to get further in Zelda. Thank goodness I decided to roll up last minute because I couldn’t have chosen a more perfect time! I walked in to the seats being 100% empty (NOT A SOUL!) and the guard asking why I was there, I replied «to get a new SS CARD» and he pointed over to a computer where I printed out my ticket and as soon as the ticket printed out and I ripped that baby off, I turn around to a worker at the desk saying «right here». It was funny when I walked up and he confirmed my number… asI looked around at the dead empty room and was like «yeah thats me». I sat down and sarcastically said «what a long wait!» the rest was easy peasy. The whole thing, was 5 minutes or less. Excellent customer service.

Not a long wait. Very quick to the window. Friendly people at the counters. Funny security. A little far, easy to find, and clean!

This is my first experience in SSO, and it was really a pleasant one. Oh DMV, please learn from them.
When I arrived the office was packed with people. But in less than an hour I was done.
The security guy was nice and funny, and the guy behind the disk was kind.

Writing this review for the wife who was there to change her last name. She said she was incredibly impressed with the level of service here. They were warm and friendly and made sure to direct people exactly where they needed to go with timely information. She said she was in and out in less than 20 minutes, and that it didn’t feel like a government office at all.

This office is only for SS cards. (new/​replacement/​corrections/​name changes.)
Came here to change my name on a Thursday afternoon at about 230p and was out in less than 20 minutes.
You walk in, go to the automated kiosk immediately to your right and get a number. The security guard is SUPER nice and makes sure everyone has a number or is here for the right reason so you don’t waste your time. He even speaks a little (broken) espanol! The lady that helped me was nice, no attitude here girlfriennnnd!
I wonder if Meta World Peace waited at a SS office…

Came in to get a new SS card. This place is pretty fast. We were in and out within an hour and this place was packed upon arrival. I am glad that they opened this new office however, since this is a special place for only getting the cards it really should be printed out for us on this day! Just my opinion!~