Spa Parts Depot

These guys are the real deal. Spa parts without having to go online to find. (And a web store for everyone who didn’t live in San Diego).
Honest and fair pricing. They had fantastic customer service and were able to supply what I needed for less than I had found on the Internet.
In fact, the lady I spoke to it only helped me, but gave me her cell number so that I could send pictures of the parts I needed and then when I had to come back on a Saturday, Ron stayed around for an extra 15 minutes after closing to get the part I needed. So for the haters out there, maybe the problem isn’t them…

Do not order anything from these people!!! We ordered a circuit board paid $ 250 for it and had a spa guy come out to out it in and it wouldn’t work at all. I emailed Ron everyday for a week straight to ask him what to do about the part that won’t work and no one responded to me. Very upsetting! Waist of time and $.

I ordered a heater board from Spa Parts Depot because they had best price that I could find. The next day after ordering the part they sent me a USPS tracking number indicating the package had shipped. The tracking number showed that the package left the local post office but then the tracking number was never updated after that and 10 days later the package still hadn’t showed up. I kept Spa Parts Depot informed of the situation, and they shipped me out another part since the post office had lost the one they shipped. I received the second shipment and had my hot tub up and running. Several days later the first shipment randomly arrived and I sent the part back. Spa Parts Depot had exceptional customer service for being willing to send out a second shipment even though it was the post office’s fault they lost the original package. Keeping a customer happy shows that a company cares.

Bought a small part online. They called me later to ask me to give give my credit card info over the phone because «for some reason the website didn’t capture it for shipping charges.» The guy on the line checked out, so I gave him my info. The part doesn’t ship for a week and a half later… when I paid for 1 – 3 days shipping. I called and customer service was very rude, said, «well you know it’s not always a perfect world, this part was on back order.» Well you should INFORM your paying customers. Waste of time and money. Could have gotten this part through any other deal in less than 3 days. Never will do business with Spa Parts Depot again. STAY AWAY.

I am amazed at the 5-​star ratings on them. Maybe they are different in person than over the internet but the service I have received is horrible. I did not get my order that I had placed online for at least 1 month. When it finally did arrive it was partially incorrect (wrong item sent). I called and the person who answered gave me a quick «just keep the wrong one and we will send the right one». I did that and still haven’t received the correctly ordered item or a return call after leaving several messages.
AVOID ONLINE PURCHASES WITH THEM!

These guys are interested in one thing-​Customer Service. I went into the store expecting to spend between $ 175 and $ 225 for a replacement pump for my spa which was leaking badly. Scott and Ron looked it over and said, «you do not need a whole new pump at all» instead they sold me a $ 28 seal kit AND installed it while we were chatting. I brought the pump home, re-​installed it and it works perfectly. I would not go anywhere else to buy spa parts because they make sure that what you buy is nothing more than what you need to fix the problem. It is great to do business with a company that still cares, has integrity and actually knows what they are doing! Thanks!

Ok, time to pump the brakes on the negativity train here, ’cause Spa Parts Depot has obviously changed their game based on the service I received.
I don’t know shit about spas, spa-​related products, or what the hell a lock-​nut screw valve is, but from the moment I spoke to Scott H. over there, he walked me through every step of the process, sent me emails to the parts I needed, told me what I’d have to do to install them, and did all of this with an hour turn-​around time.
…all 4 separate times when I ran into a new problem and didn’t know how to fix it.
I gutted half my ancient-​ass Hot Tub, from a manufacturer that doesn’t even exist any more, and Scott knew EXACTLY what I needed each time. And these parts, FROM this place, were like 9 or 10 bucks for most of the connectors! You cannot BELIEVE how cheap and easy Spa Parts Depot was able to help someone who is whatever the opposite of a handyman is.
If they have more people there like Scott, and they keep their prices where they are, this place could literally have not done better than they did.
I was actually SO happy with this place, if you even DOUBT anything I’m saying, PM me and I’ll tell you more and explain even further why I mean every single word I said on here.
Whatever you’re doing now, keep it up SPD, you’ve got a loyal customer that’s returned 4 times already, and knows where to go when I hit trouble.
~ Matty C

I called Scott at Parts Depot Monday 10−8−12 looking for a new 2 speed pump that spa tech had diagnosed as a problem on my spa. Scott said it seemed odd that the pump was running fine on one speed and said it was not likely the pump and recommended a good spa guy, Mark Vuong (619−665−1008) to trouble-​shoot the problem. Mark came out late Monday night and said it was a power supply problem from my house and the pump was fine. Mark also fixed the light switch, heater pressure sensor, and the heater/​timer switch that was sticking, all for less than the earlier $ 500.00 estimate for a new pump that would not have solved the problem. Last night the spa was hot & running. I would recommend the honesty of both Spa Parts Depot and their service guy Mark Vuong to any spa owner.
Edward A Davidson
El Cajon California

The guys were very rude and didn’t know what the hell there are doing he tried to jack the price of the filter after I ordered it I told him to shove it and I ordered my filter online for half the price these guys are tools

HORRIBLE! Bought a new circuit board for my jacuzzi and realized when I got home that it didnt need one at all (it was a breaker problem) When I went to return the $ 400 part, they told me I couldnt return it… brand new with the reciept! Shame on this company! Who has $ 400 to just throw away… do NOT do business with these people!