Sprint Store

Walked in and waited 5 min in line and zero acknowledgement the people in line existed.

Run far, far away from this kiosk. They are liars and cheats!
I «bought» 2 iPhone 6s’s just to find out that I only leased them. They will tell you that you HAVE to have insurance but you don’t. There must be some quota that they have to meet on selling insurance coverage.
I will never do business with a cell phone carrier at a kiosk ever again.

The employees at this location are awful. We were attempting to resolve a billing issue and were told we had to «call customer service.» When I questioned that I was told by Noora, «We aren’t here for customer service.» Possibly the most ridiculous thing I’ve ever heard in the retail industry. I was also told that there wasn’t a manager available. Furthermore, the associate was very rude towards us and even told the man on the customer service line that my girlfriend «is really pissed.» Horrible service from this location.

RICHARD, Unilocalers, remember this name for stellar, polite, patient, efficient service! Richard did everything possible to help me w/​my Sprint Phone, that was, ‘actin’ up’. He is the best service rep. I’ve encountered in S.D. County! Kudos to the management for hiring a young man with über finesse, passion for his work & customers. Unilocalers go here; ask for, (who else?) Richard… way 2 do biz kisses…

I’ve had sprint for 11 years. I walked in to this store to ask if I could upgrade my phone without a new contract. The guy at the counter, rather unenthusiastically, says no. Also the account is in my dad’s name so if I want to do anything at all, he has to come in and do it. Well he lives in another state so that’s not happening. However, my name is on the account with his, and I am able to verify all the account information including SSN and passwords. Again, I have had this number for 11 years. He offered NO suggestions. I finally asked «can I just buy a phone at the regular price and switch it that way?» He says «Yeah». Okay well that was a suggestion you didn’t offer so thanks for not doing anything to help. By the way, there are two staff members sitting behind him rolling their eyes as I’m speaking. They look annoyed as hell like they clearly hate their jobs. One of them shook his head every time I asked a question. I wasn’t talking to him, but he’s sitting there shaking his head over and over, and again offering NO help. Okay sit back there and listen as this guy does nothing, and then do nothing yourself. I finally said as I was leaving «You’re staff looks really put out». The guys says «maybe I’ll put music on.» NO apology, NO «I do wish I could help», NO suggestions, NO customer service. If I don’t drop sprint completely, I certainly will never go to this store again. I would give them 0 stars if I could.

I was walking around the mall not even looking to get a new phone. I had the LG G3 w. Sprint & I was told not too long ago that I wasn’t eligible for an upgrade by the people that worked in the actual sprint store in the mall. I figured stopping by the kiosk omw out wouldn’t hurt. I started talking to Shane (who has the best hair ever btw) & he said unfortunately the guys at the other store weren’t honest w. me & I was eligible for an upgrade. I explained to him my needs & Wants in a smart phone also not wanting to spend a bunch of money getting a new phone as well. Shane acknowledged that he understood what I meant & began showing me suitable options. After looking at a few phones, he brought over the iPhone 6+. I was pretty anti apple products but after going over the pros & cons, I thought it was worth giving it a try. Shane made sure to cover everything as far as specs & little things on my bill. Darquez who is the manager also stepped in to help when I was a little unsure of switching phones, reassuring me that I wouldn’t be scammed into another unfriendly contract arrangement. After being there for a good 45minutes or so, he gave me a GREAT deal on my phone & new otter box case for it (which I explained was a must have). Usually I hate coming in to sprint simply because of the horrible experiences I’ve had going into stores but this was completely different. Shane & Darquez showed me that every sales person isn’t the same & they offered great customer service & an extremely easy, fun experience. This wasn’t about selling me a new phone, but really changing my perspective on their customer service. They made it easy for me, answered ALL of my questions (& I had a lot) & took their time. I won’t be stepping foot inside the sprint store in the mall anymore, I’ll be going to Shane & Darquez. Their desk is located in front of vitamin world & Charlotte Russe. Go see them if you have any questions, need a new phone, or just want to double check on seeing about your upgrade eligibility. I am one extremely happy sprint customer thanks guys

Wanted to quickly buy an unlocked iPhone for overseas use at full price. Wasn’t acknowledged by the agents, waited 25 minutes for 2 unpleasant families with crying kids to do their research in the store and go back and forth, more people behind them in line. Walked out, walked to T-​mobile store.
T mobile made an easy $ 850. Sprint didn’t.
Walked back to sprint store. They now closed their door. 2 families were still there arguing with the reps. Line hadn’t moved.
You’ll find no service at this store. Go somewhere else.

Called the store and requested to speak to the manager regarding filing a complaint. They hung up on me. Yep a great place to do business.

Horrible!!! Went here because of avertised plan special family share pack $ 100 20gb data unlimited minutes and unlimited text up to ten lines. Went in to port three lines and get new phones was quoted 180 for monthly service and cost of phones and taxes. Said ok sign us up traded in old phones signed up paid the taxes and left. Never given a copy of the contract as the printer was «broken» left and a month later got a bill for 724.01 was given a 4^th line for home phone never use home phone. Was not put on family share pack on any line was put on framily for 2 lines totaled 110 plus unlimited my way on other two lines totaling 181 for those lines. Insurance not offered just put on line. 30 a month for 3 phones one was not worth more than 100 anyway. New monthly price 310 a month. And was told about etf assistance via gift card but don’t qualify because we did not sign up on the plan we asked for. Also when I went to confront them the manager that had signed us up mysteriously no longer works there and of course no one knows anything. So know I am stuck with etf from Verizon and almost a 100 more a month for cell service. Stay away!!!

The service is awful… The manger David is unprofessional to his employees and kisses off his problems by hiding behind a phone.
However after switching from AT&T to Sprint for a week I regret it. Sprint over from the 1800 number to the corporate store were horrible. Their service is just as bad if not worse.
Gina and Tyreese are good hard working employees.

This location is the pits!!! I just recently moved over to El Cajon my phone shattered and I had a couple of upgrades on my account. My brother had used one a week before and had got a killer deal on the 5S. Than I go in after my phone shatters and he says for the iPhone 5S it will be $ 150 with your upgrade and iPhone 5C would be $ 100 I said okay. ISSACS or whatever his name was said oops you didn’t pay your bill come back in three hours??? What!!! I told you I had to be at work so that’s fine I’ll leave. He said wait okay come back in 10 mins and I can help you. As if he had no desire to wait the little amount of time for my bill to show up paid. After it was paid I came back to upgrade my phone. So I didn’t have a lot of money so I said okay give me the 5C. He asks me to sign the contract and I paid for it and he says your total is $ 75. I said well wait I just signed a contract and I would have much rather have the 5S but you said it was $ 150 and you said the 5C was $ 100 but when you rang it up It was $ 75 he said I JUST TOLD YOU ITS $ 150. I can’t believe this location is still open. It’s like he didn’t care if he could have up sold me he wanted me out of there. Now I’m locked into a contract with a phone that was my second choice because he couldn’t do his job. Mind you I’ve been a loyal customer with sprint for 13 years. Will definitely consider going elsewhere.

UNETHICAL! I went in last week 7÷25÷14 and got info to upgrade my current phone and adding a second line. I was quoted by Isaac on a monthly fee for both lines of $ 110 and a one time fee of $ 200 for the new/​upgraded iPhone.
I went in today ⁷⁄₃₁ to purchase and Isaac OMITTED ALL the conditions of the monthly fee UNTIL AFTER he CHARGED my card $ 208.00! After the charge he stated that he was unable to add the Family Plan unless I billed the actual phone to my account for 24 installs of $ 27 which he later changed to $ 17. I then asked about quote/​charge of the $ 200 for the phone he just put on my card??? He stated that it would appear on my card statement as a pending charge and later come off? I asked for a receipt and a print out for the cancellation of the fee, and he had nothing to provide, NO RECEIPT?! Could he have charged me for a sale because it’s the end of the month-​31 to meet some sales quota? Completely unacceptable!
Isaacs entire spiel sounded rehearsed and was limited to generalizations of monthly cost. It was like pulling teeth to get the basic spelling out of monthly fees, phone charges, terms and conditions! It was an exhausting and wasteful time!
Needless to say I walked out with no upgrade, and no additional line. At this point I will report this to the main Sprint customer service and better business bureau. Lastly, I will be changing to AT&T!

Horrible, rude customer service. It seems like they don’t even care about whether or not they sell phones. They also have limited stock. Try Best Buy or switch to another company. I’m disappointed with sprint overall. Horrible service. No fraud protection. No loyalty to longtime customers.

Go with Best Buy Mobile. Do not go to this Sprint store. This Sprint store is the most horrible service I have ever had. They tried selling me a cellphone that they themselves are not using for almost $ 300 dollars. When I spoke to the representative about how crappy the phone is and I have only had it for 2 days, they decide to give me a hard time about returning it. It took 2 hours to return a phone I did not want in the first place. Honestly, reps like this make Sprint look bad, or maybe Sprint prides itself of providing horrible store representatives. Save your time and money people and go to Best Buy Mobile; their phones are $ 150 dollars cheaper and their insurance plans are $ 50 dollars cheaper.

If i could give a negative rating, I would. ugly, short haired girl watching a game on an ipad acted super annoyed that we had a few questions about the two 600.00 phones we had bought from there. Serious attitude. Left a super bad taste in our mouths. If problems with chronic dropped calls are not addressed, i am dumping all of the shit on the counter and going back to Verizon.

NOT HAPPY… Was told by sales staff that 4G would be here first quarter of this year at latest. We still dont have service and they have no idea when service will come. BOOOO Sprint… Shame on you… They advertise all over San Diego about a service they cant provide. 3 other carriers now have 4G service before them… LAME