Sunwest Management

S … hole hole company Rips the renters off no real maintenance done right. They also loss another one Apts I’m an so happy with that and now.
We have new property management as of 1 st of the year. They have came in and did more here in 30 days then I have seen in 2 years. Of living there.
Like one person has said I have seen many good manager s try very hard and I believe that Sunwest. Don’t give a dam. I don’t like or write bad stuff but don’t ever live at a place they managed. Be real.
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Sunwest just lost the property on Jackson drive
We are now under Hoban management
Sunwest Management I want the water bill money you where stealing from us also.

Wow! I honestly wish I had taken a look at all of these reviews before renting here. These people are the absolute worst. Nobody cares to help out the tenants at all. I’ve had outstanding maintenance requests that are going on 9 months now. I’ve called and complained multiple times to the office manager and nothing has ever been done. I live right next door to the property manager and still can’t get any support. How is that for completely horrible. At this point I am doing everything I can to break my lease and move because it is simply not worth it.

I had worked for this company as an off site manager. The main office is poorly managed, policy and procedure was changed frequently with little or no notice. We went from having a maintenance schedule that was consistent to having maintenance only as needed and it was hard to actually get anyone out to fix anything, at one point I had called, emailed AND faxed maintenance requests and still it took days of having to calm angry tenants before anything was done.
Wendy, the owner, is not someone I will ever work for again and I will never live at one of their properties knowing how they treat their tenants.
The only good thing I have to say is that some of the onsite managers are great and really try to do right by the tenants with the little support they receive from the corporate office.

This place is a joke!
Stephanie and Jenna are the most unprofessional property managers I have ever dealt with!
Take a look at any and all the properties managed by this «Company». The common denominator is that they are all run down and poorly managed; from the building maintenance, general upkeep, grounds maintenance, cleanliness etc.
Be prepared to get run arounds when requesting maintenance or anything from the office. They are always in meetings which you wonder what for because their properties are all dumps!
SAVE YOURSELF THE NIGHTMARE AND DO NOT RENT FROM THEM!

If I could give this company zero stars then I would. Do NOT rent from these people. Very shady company and most of these apartments are in sketchy areas. I wish I would have seen these reviews before I handed them my $ 600 security deposit.
My fiancé and I decided the very next day after we got approved for a 2bdrm/​2bath at saint thomas apartments, we didn’t want to rent from this company. We didn’t sign any fucking paperwork and the owner said INSTEAD OF RETURNING OUR SECURITY DEPOSIT she was going to charge us for everyday the apartment was on craigslist until it got rented. UMMMM… How the fuck is that legal? Do NOT RENT HERE!!! Run!!! Get on the SunWest website and look up their properties and do NOT RENT WITH THEM. If I had the time I would post every property up here to avoid.

«0» stars if I could. They took over my apt ½ through. Worst response to emergency maintenance EVER!
My apt totally flooded — their reason: «old pipes». They took hours to send someone after I called frantic cause water is pouring out of my kitchen sink… Ruined my rugs, and furniture! They sent a company who came in to fixed whatever the issue was & Left with out cleanin up the water! AND Didn’t bother to do any cleaning after the plumbers left mud tracks everywhere!!!
There reception staff is a joke. Either the lady on the phone is too old or too incompetent to be answering phones!

Sketchy! Began charging extra for utilities, took our money and didn’t pay the building’s utility bill, now it’s in danger of being shut off. Basically, the definition of fraud! Tenants may have to take over the gas and electric because they haven’t paid it in months, and if it’s turned off, we’ll be without lights, buzzer, laundry, hot water, and elevator.
We haven’t had a working intercom in YEARS and they have no plans to fix it. That means no doorbell, making it impossible for visitors or deliveries to notify you if they don’t know your phone number.
One manager kept our individual door keys in his car, not locked in an office safe as required, and they were stolen. I could not sleep knowing some thief had the keys to my apt, and they don’t even apologize. When I added my own lock, they lost their copy of that key!
Building maintenance has gone downhill. A trash can they put outside overflows because passersby throw food and diapers in it and rotting garbage draws flies. The stairway is often pitch black and dangerous.
Good luck getting maintenance to fix anything! I waited years for my leaky roof to be fixed. They’d patch one place and it would leak elsewhere because they never addressed the real problem. I notified the city and still it took months and they had the nerve to blame me for them not getting it fixed, saying I wouldn’t let a roofer into my apt, when I had let at least 5 various workers in, and roofers do not need entry to fix the roof anyway. Here is the video of how bad it got:
If you must deal with them, be careful and document everything!

This «company» took over my apartment complex half way through the time I lived in my apartment. the very first month I paid my bill through my bank (as sunwest advised me to do) then a week later i get a notice saying I had 3 days to move out. I had to go to my bank, get a copy of my receipt stating when, where and quantity of my transfer (my bank informed me that this was something sunwest could have easily done by looking at their records). for the remainder of the time, I did not have any real issue, but I never really had to deal with them. When i finally moved out they did not send my security deposit till exactly 21 days (post marked) from the day I moved out. I open the form expecting to see my full security deposit, but they charged me $ 40-​floor cleaning (there was new carpet in the apartment when I moved in and I never used shoes, but they had it cleaned and charged me anyway). They also charged me $ 90 for «cleaning» I called and asked for an invoice, but they have yet to send it. When i called to remind them, they say i need to talk to stephanie who is NEVER in. Ana the receptions has claimed she will personally call me and give me the information I want, but has also failed to call me back.
If you can avoid it, DO NOT rent from this company unless you want the run around and bogus charges taken from your security deposit… and lost payments.