Verizon Wireless – 4G Wireless

Least helpful staff I have EVER come across! There are enough staff to assist with customer service, however they are rude and completely unhelpful and like to congregate outside of the store.

Very bad service Be Aware !
They sell me the SIM card for my I phone with out giving me the phone number !! Tried to activate the SIM online didn’t work because he didn’t give me a phone number and when I tried to call customer service took two hours to talk to someone then she told me Verizon dosnt work on Iphone 5S.
I called the store to ask for refund he said we don’t refund SIM cards and I need to drive to Grossmont mall they will help me there.

I do not even know what to say about the people that run this place they lie they told me what my bill would be and then when my first bill came it was 80 $ more then what they told me the phone i got did not work and they would not exchange the phone they made me go through the manufacturer which took weeks do not shop here well worth it to drive further or not get a verizon phone

This store is awful. Verzion really needs to cut their ties with this store. I went to upgrade my phone and things went ok. Well then the next week a promotion came out for the phone I got. I tried to return my phone so I could get the discount and they refused. They told us the restocking fee was $ 35 we were willing to pay then they asked us to leave and wouldn’t let us return the phone. Had to get verzion involved whom called the store to find out what happened and try to get the issue resolved and the manager lied to them straight out lied. I will never go to this store again nor will I refer anyone to them. They are awful.

What a rip off, do not come here! Sales guy charged my father full price for phones and refused to give a receipt then altered sale. I called to complain and turns out they fired the guy and manager was never around to discuss.

A previous reviewer wrote: This stores employees are nothing but liars and cheaters… put me into a tablet telling me that there was no charge and it would be $ 100 up front and then you receive a gift card … Now I’m finding out there is a 2 year contract with a 53 dollar monthly bill.
This exact tactic happened to my wife, except they just told her it was flat out free because of some special & how long we have been with Verizon. My wife’s phone needed replacing & I told her not to go to this Verizon outlet because I have experienced nothing but bad business practices, poor service, inept employees & horrible management in the past. Every single experience at this location has left me with the feeling that Verizon should come through there & shut the whole place down.
After all my experiences I stopped going to this location even though they are 5 minutes from my home. Against my protests (and the fact she had never gone to this location before), out of convenience my wife went to this location. In replacing my wife’s phone (which had issues which she had to bring back twice) they told her the same lies as the reviewer I mentioned above outlined. When I finally noticed it on my bill & called Verizon, they apologized & acknowledged that she had been lied to but it was too late to do anything (past 30 day of course). I lodged a complaint & sent a follow-​up letter but I don’t expect anything to happen.
I had never bothered to write a review on my previous bad experiences with this Verizon location because I just quit going there. I happened to come across this today & noticed all the 1 star reviews & how it was the same crap I had experienced & the lies they told my wife. This place has not changed.

Derrick was very helpful and kind! anytime I have a problem with my phone I am definetely coming back to him! thank you so much derrick! He was quite handsome too ;)

There is ONE guy there who knows what he is doing that I have found cares about customer service – I bought an IPHONE6 from this store and the first guy lied and said I could get my contacts! the other guy tried to fix it – literally 5 hours later I had to go back because the DEFECTIVE phone kept locking me out – The Saturday Night Manager DERRICK – basically told me to go screw myself – they would not trade the phone – (6 hrs I had this phone – just 6) and they WOULD NOT help me at all! he told me to go to the APPLE STORE??? what? I bought the phone THERE! he didn’t even take the time to ask for my number or even TRY to help! I am CANCELING MY VERIZON BUSINESS ACCOUNT tomorrow! Derrick should be FIRED! he is terrible the way he treats people!

Bad customer service do not ever go to this place they are liars they add insurance without telling me I got iPhone 6 it was defected

I believe I was assisted by a young man named Myles but the other employees working that day were also very helpful. They spent over an hour explaining and working out the details of which plan would save me the most money. Eventually, I was talked into getting a Galaxy s5 after being a loyal Apple customer for years. Although I was very pleased with the service at this location, I still haven’t quite adjusted to the different features of this phone and I find myself disappointed with my decision. I will be returning soon to see if I can switch back to my original plan and hoping they are as accommodating as last time.

Just got my new iPhone 6. I was helped by Derrick who was super nice, helpful and funny. 10 on a scale from 1 – 10. Thanks Derrick!

Stay away from 4G Wireless all together. Go to a Verizon store. Had a terrible experience at Morgan Hill store. After hours and hours of calls and emails, got the HQ to allow us to bring back phones. Went to Gilroy store and they immediately talked us into a different phone, saying we would be happier with new Droid than Apple IPhone. Although there was a sign that said 100 rebate, wouldn’t give to us because deal expired two days ago. Sign had no exp date and why was it still up? Went to a real Verizon store and found out 4G charged 200 more than suggest retail and there is still a rebate going, not expired.
Liars! Same with Morgan Hill, nothing but lies.

Recently I lost my phone in the Target shopping center and I stopped in the Verizon store to ask them to cancel my phone service because of this. After I went home and read all the reviews I thought I had to say something nice about the guy there that helped me. No pressure! No sale! He just helped me in my time of need and I really appreciate him. Thanks Mazi! I would definitely go back there and buy a phone from him. =}

I never go to this store. Something is always a disappointment. I go to a different Verizon and all good.
If I didn’t know verizon, I would go somewhere else like sprint or at&t…this store needs to close.

My experience: I had my phone stolen and went to see about what were my options for getting a new phone. Some friendly staff greeted me as I entered and at the desk Jessica was the one to help me. My son is the primary member on the account and I I didn’t know his password or even his phone number to call and get it. Jessica suggested email but that didn’t work, then she thought of Facebook and helped me find his number there. She was «Amazing», probably the best customer service I’ve ever received in my entire life. She found my account, showed me a new phone that was perfect for my needs, was able to get my contacts onto my new phone, helped me get a new Gmail password… absolutely incredible and she was so courteous and professional. I walked in a little depressed and walked out with a smile on my face. I have to say
My experience overall rates TEN STARS
Charles S

This place is a joke! I’ve heard it all now they charged me $ 3.00 to pay my bill in cash! Seriously?

I wish I’d read these reviews before I went to this store. I agree, they are rude and they lie. They convinced me to make some changes and told me this would make my bill lower but instead it’s $ 50 more than I was paying before. They also talked me into the «free» tablet and upgrading my husbands phone. They told me there would be a minimal charge each month but again they lied.
Do yourself a favor and drive a little further and go to the Grossmont Center store. They are very helpful and honest.

This stores employees are nothing but liars and cheaters… put me into a tablet telling me that there was no charge and it would be $ 100 up front and then you receive a gift card … Now I’m finding out there is a 2 year contract with a 53 dollar monthly bill. They were REFUSING to take this back and reverse it until I picketed in front of the store! Now, they are!

This is 9 months late, but thank you for ripping my husband and I off! You screwed up a plan he was grandfathered into and took that off his account, told us our tablet would be free with no absolutely no cost. I’m sorry, but $ 10 a month with a 2 year contract showed up on our bill. that doesn’t sound like it’s free. Took off my phone insurance that I’ve been paying for since I can remember… This store is awful! SAVE your money, and save your time… It took 3 hours to renew the contract. no wonder, they were busy screwing up everything else on our account.

This store is a rip off!!!
They took advantage of of my elderly mother in-​law. They sold her a refurbished iPhone then sold her head phones a charger. That also told her that she had to have a hotspot to use the iPad that she has at home n been useing for the last two months. Have to go back again becuse the manager wasn’t there. One star is to good of a rating for this place!!!