FedEx Office Print & Ship Center

God-​awful. Pat was so slow with registering mailing information, as he was occupied with chatting with his co-​workers about — what I deem — nonsense. A transaction that should’ve taken 5 minutes took 15 minutes. That doesn’t seem like much, but after you’ve stood in line for 20 minutes due to his slow service, it kind of gets under your skin. It was a mistake coming here. I will *never* come here again. You’ve robbed minutes of my life and I want them back.

I travel frequently and use Fedex all over the country and this is absolutely best service I’ve ever received at a FedEx Ever. Aaron was especially amazing.

If I could give it 0 stars I would. Each time I have been here the same guy behind the front desk has been slow and rude. On a recent night, I spent nearly 2 hours here trying to ship a package internationally. The guy made me fill out the form multiple times, each time requiring more detail after he flipped through a book to try and figure out how to send this package, and even made me open up the package to look at the clothing tag so I could note the fabric makeup (really? I need to mark the exact makeup of a shirt’s fabric and how long the fabric is in inches?), not to mention he then looked inside my package without asking.
THEN, after 2 hours and 4 iterations of filling out the customs form, he tells me it will cost nearly $ 200 to ship this package. Excuse me? It was the size of a shoebox and weighed about 3 pounds. I mentioned that the online quote was about $ 40. His response was that yes, sometimes it’s cheaper to pay ahead of time and then drop the package off. No sorry for the wait or anything. I feel like this whole thing was just a game to him.
In any case, I went straight home, filled out the customs form online and printed a USPS shipping label. Next morning, all I had to do was drop it off by the USPS office on Clay street in downtown Oakland. Piece of cake, and at the original online quoted price.
Will NEVER be back to this FedEx store.

Extremely slow service and confusing shipping processes every time we visit. Always under-​staffed

Every time I drop a fedex package off here the guy who works here is very nosey, asking what is it and can he open it to take a look.
Then he says he wants to mark the package as ‘not packed correctly’ in that case. Excuse me? I pack and ship professionally and know what I’m doing. They just want an excuse to sell you on their own high priced pack up services. Do not allow them to open up your packages!
I really don’t need to be interrogated every time I drop off a fedex package. I have a FedEx account and have been shipping things for years.
I’m going to complain to FedEx corporate about this.

I’ve only had good experiences with the people who work here. Plus, most of the customers here are really getting things done. Occasionally there are some people on the phone with a customer service operator from someplace far away, on speakerphone, at the computers in the back, yelling over everyone questions that are pointing them in the wrong direction, demanding attention from the one clerk, with a line four people deep, with disparate, specific questions. But usually not.

Every now and then I get the one smart, nice lady who is the only one who knows how to handle customers. I wish I knew her name. She’s been there for some time. The rest of the staff are pretty much lost causes. For example, my husband brought in a prepaid package for me one day which had the stickers «FRAGILE» «HANDLE WITH CARE» and «DO NOT BEND» all over it. He handed it to one of the ladies who was busily telling her co-​worker all about a fascinating phone conversation she’d had with another friend. In her excitement, she took my package, lifted it up and slammed it on the counter — hard, to illustrate whatever point she was making to her co-​worker. Stupidly, she did this right in front of my husband as if she’d forgotten he was standing right in front of her. He did give her a piece of his mind. I only go here when I absolutely have to and when I get this lady, I let the person behind me go first if there’s a line. Today was no better. I was dropping off a pre-​paid and the guy behind the counter said to just leave it. I said I’d wait for a receipt. I know this annoys them but you know what, with people like these working customer service, you bet I’m gonna ask for a receipt. He did punish me though. I had to wait and wait and wait while he dug around looking through a pile of boxes. I was the only customer there save for one guy filling out a shipping form. Guy behind the counter decides to keep rooting through the boxes instead of attending to the customer in front of him. Any time I worked a customer service job the priority was this: in person customer over a ringing the tephone. When no telephone, in person customer gets your attention. Next, a different guy at a different time, weird but not in a good way, suggests hey why don’t I let him put my package in a box for extra protection? I say «why not?». It was prepaid from our fedex account so when we got the bill, it’s $ 10 more. My package was safe enough as I’d packed it, you’d think he’d mention the extra $ 10. He tried to do this with me twice. The Emeryville location is the best station but it’s so far and when I’m strapped for time I gotta go here.

Just spoke with Alex and he is awsome
Extremely helpful and definately answered all of my questions

I came in to make copies. Alex was the person behind the counter that helped me while he was training another employee.
I paid cash to get a card to make copies, around 90 copies, but my estimate was 40 – 50. Alex said I would need $ 6 to complete the work. He was spot on. I had to add more $ for the remaining 40 copies i miscalculated. He was very friendly and added more $ to the card.
I was in and out in 10 minutes.

Probably the slowest FedEx store on the planet. Trying to ground ship one package and have been waiting a solid 40 mins!

This place has customer service that is absolutely atrocious. Previous reviews on this place are correct.
I simply and quickly needed to fedex a data CD to London (as they requested) and get on the my next appointment. When she brought out the book to see if I needed a commercial invoice, the woman behind the desk had to ask me what country London was in.
Seriously.
And beware if you don’t completely fill out a form, because you will need to go back to the end of the line and wait all over again. I was told I needed to fill in a couple lines, and they began helping a person behind me with three large boxes that were not packed correctly nor taped closed.
They took another 10 minutes with this person while I stood right there with a completed form. I asked if I could go, and they scolded me and told me to be patient because they needed to review the commercial invoice. Very reminiscent of the soup Nazi.
After a few more minutes, I told them to either ship the package or throw it away, left it on the counter and walked out. It’ll be faster to just send the files through the Internet anyway.

Fast and cheap! I uploaded a 77-​page PDF to their web site and requested a finish date 4 days out.
They finished the printing within an hour or two!
The best thing was, I got a promo code from
and got around 30% off.
Well done, guys!

This place is bad. The Manager tried to convince me that my packaging was substandard (even though that’s how I got it and it was a return) as he tried to upsell me some bubble wrap and premium wrapping service. I took some heavy convincing and me raising my voice before he would back down.

This place gets the job done but the location is a hassle. I dread having to go here because the parking lot situation isn’t ideal. They share the space with a Peet’s Coffee shop and many of the times the coffee-​goers don’t respect the «Fed-​Ex Only» parking spots. I already know that I have to prepare to loop the premises a couple times before finding parking. Maybe I just so happen to go on peak hours. Just giving you a head’s up on that. For the most part the staff is helpful. Might not be too approachable but they are helpful. Did that make sense? lol

Sooooo, I have a thumb drive that has two things to be printed. They no longer print off of thumb drives for you here. So you go to the copier and wait and wait for it to print. Copy center up the road is far superior. Avoid business professionals. It takes 30 min to print 18 pages.

Awful place– do yourself a favor read all the reviews before you go here– wish I knew– I am warning you all-​dont even bother coming here– rather go to pinole location– they are not friendly, one person working by himself– they are not honest they will overcharge you– believe me!

This is my go-​to place for FedEx drop offs. I can’t rate their other services, since I’ve never used them, so my review is based on the customer service I’ve experienced from this branch. Most of the employees are very friendly and greet you at the door if it’s not busy.
The parking lot is shared with the Phil’s Coffee, so you may have to wait or park across the street and walk over. It is very small and difficult to navigate since there are two entrances and exits, often times there are cars going in both directions. If you show up when the FedEx truck is making its routine pickup, it’s even more difficult to get in and out.
Hint: If you have a prepaid package and you happen to catch the FedEx truck, you can drop it off directly to the driver. That way, if there’s a line, you won’t have to wait. You can also just leave your package on the counter and let them know it’s there instead of waiting in a long line as well.

This is an example of why companies like UPS should never franchise.
I went into this store to mail a box. I had a pre printed label and even brought my own tape. You would think i was asking for them to provide me with an answer to peace in the Middle East!
They do not have any kind of ups boxes. So don’t bother asking. That would prevent them from selling you an exact same size box for $ 6.
My real issue was with the staff at this store. Yes, I’m talking about the three employees who stand behind the counter with blank stares and negative attitudes. Asking for anything or any kind of help will get you a negative response and in my case a very threatening Asian male with tats up his neck nearly calling me out to settle things in another way. «Seriously, I said?» — seriously he replied. Wow. This is not only some of the most untrained, customer unfriendly service I’ve ever experienced from a business, it bordered on one of the few times I actually felt threatened.
Never, ever go into this store. Unless you want to be made to feel threatened and unwelcome. –1 stars if I could.

Great service! Nikki helped me today (probably didn’t spell that right) and was sweet and informative! The staff working there were nice and cool! (: quick, fast and cheap (:

Went there to deliver a package the other day…
Manager informs me: hey we have a one rate box that will be cheaper for this package…
Me: Great! I’m on a tight budget and any discount is appreciated.
Manager: we need to put it in the one rate box, I’ll do it for you…
He basically takes my stuff out of my box and puts it in the other and adds one piece of packing paper.
He said I saved a couple dollars over regular shipping… I walk out thinking the manager was pretty cool. So I did the exact same thing yesterday…
I got home and looked at the receipts… for that one piece of packing paper he charged me $ 3.99 for «small filler» each time!!! So much for helping me with my budget, if I had just put the stuff in the box and sealed it, I would still have 8 bucks in my pocket.
MANAGER= SCAM ARTIST
Now I have to research if I really did save any money in shipping…
«Fool me once shame on me, fool me twice shame on you… uhh yeah something like that…» G. W. Bush