Sprint Store

Most helpful sprint store I’ve been too, the manager Rob was very professional and generous. After being told by two different sprint stores my phone would need it’s charging port replaced, and to come here to pay for them to replace it. Rob took a look at it, cleaned it all out and it works perfectly fine, for free!

Yesterday around 5 i went in to this store because i had questions about my account. As soon as i walked in they informed me that they will be with me soon and asked if i knew the account password i said no but i will make a call and get it. Soon after that i was helped by a black female i didn’t get her name. Well as she was helping me her phone ringed and i thought she was going to ignore it well NO she answered and had us waiting until she was done talking! No lie a minute after they called her again and she answered again and left me talking alone. Then one of the managers walked up to her to ask her a question but did not say a word and ignored the fact that she was on her phone. Didn’t even apologize or anything. So unprofessional and rude. I do not recommend this place to anyone! If you can avoid going here do so! Oh and she didn’t even ask me for the account password and wasted my time trying to get it from a friend.

Shopping directly at the Sprint store can save money over a place like Best Buy, but be prepared to get the spiel on extra «deals» for contract-​binding merchandise. The staff will pad their bait by providing a window of time when you can return said merchandise, and then require a ridiculous restocking fee when attempting to return what you didn’t want in the first place. That demonstrates ethically-​questionable business practices IMHO. Make sure you know what you want to buy and draw the line; this business is a cash cow.

Awesome experience! Rob, the manager, and his crew were exceptional. Amazing customer service, knowledgeable and friendly.
It was the first time someone took the time to look at my bill and let me know where I could get savings (well deserved ones), and offer me products that were actually beneficial and supported my needs.
They also did an excellent job taking care of everyone in the store, assisting customers they at the counter and giving attention to those on the floor waiting or shopping.
If you are looking for a Sprint Store that is going to take care of you, visit the El Cerrito Plaza Sprint Store. You will not be disappointed.

Currently in the Sprint store right now October 13^th 2015 5:50 p.m. with my wife been here for 10 minutes and no one has greeted us there are three employees currently at their stations not helping anyone and none of them have looked our way also the music is extremely Loud good music though

I bought a phone and signed up for a Sprint prepaid account at Best Buy. I wanted to keep my old phone number but the Best Buy person said I’d have to do that on my own. I figured it would be easier to go to a Sprint store and let them take care of it. That was a mistake.
When I got to Sprint, they put me on the phone with a customer service rep. Between her heavy accent (I don’t normally have an issue understanding people with accents), the extremely poor phone reception (is this not a phone company?!), and the loud random beeping sound that I heard every 20 seconds or so, I had all I could do to get through the conversation, which lasted quite a while because I was put on hold numerous times. I think my new/​old phone number will be activated in a few hours, but I won’t be at all surprised if there’s a problem.
As I was leaving the store, I mentioned how difficult the conversation had been. One guy who initially helped me said, «Oh.» The other one was sitting in a chair with a bored look on his face. His expression didn’t change and neither one apologized. I literally left the store with a headache.
I’ll never go back to this location, and I’m hoping I don’t regret my decision to go with Sprint instead of Verizon.

First I would love to thank Sprint for being an awesome company. I went in yesterday to purchase a new phone Ray and Miss T were all amazing. They answered all my questions to perfection and I left feeling very satisfied and secure they meet all my needs. Thank you all for being great and having great customer service skills

Hands down the best sprint store ever… I went in with a broken phone they fixed unlike most sprint stores try and get u to get a whole new phone but not this store fixed it in less then 30 min i had a great experience here and will return they have the best service thank you guys awesome staff

i have being calling the el cerrito ca store since 10am this morning. i asked to speak with the store manager robert and was told by ray that he was on a conference call and he will give me a call back at the number i gave him. i asked how long robert will be in today ray said until 3pm. i called back at 12pm which i do have phone records of. i was told again that he will call me once he gets off the conference by ray. now i just called and ray said that robert is gone for the day. this guy ray has a real bad attitude problem is this really how you want your company represented?
update: ⁸⁄₂₉ so after holding for an hour. the store manager robert got on the phone very hostile say that he was on a conference call when actually the customer service rep that answered said he was helping a customer. he ask what was the reason for the call and i immediately asked for the district manager because apparently he is no better then his employees ray. these guys he have major attitude issues. never will i ever go back here.

I hate the bench they have in front of this place. Homeless are constantly hanging out there, loitering, feeding birds, and bothering people walking by.

Let me first start with the fact that I am not a current Sprint customer. I actually walked in because my package was delivered to Sprint instead of UPS in an error. Anyway, when I walked in there where (3) employees. The first girl was helping someone and just started at me, she made direct eye contact with me and said nothing. Wow, OK. The second guy was on the phone and just tried really hard not to make eye contact with me. The third guy was on his phone in the back hiding behind a computer screen. So I walked up to him and explained that the UPS carrier had mailed my package to Sprint instead of UPS. (Which has occurred before UPS mails to 3020 instead of 3060). He got up and started looking for my package and said it maybe in the back and left to go look. In walks my husband and the SAME girl that just IGNORED me greets my husband! Then I told my husband «wow she just ignored me but greeted you», and she just started at me. If I was a potential Sprint customer I would have just walked out, in this case it is a reassurance to me to never come to this store if I would ever consider being a Sprint customer I would go elsewhere. I deserve as a potential customer to be treated the same as anyone walking through the door, regardless of any visual factor that made this particular employee ignore me and greet my husband. The only reason I am giving this place a justified (1) star because I have to, but because the employee although was into his phone when I walked in, he did try to help me.

I have been a Sprint customer for 18 years and experienced the worst service ever from Sprint at this store– on par with the worst car dealerships.
I walked into the store having fully researched my options, expecting to purchase an upgrade with a 2 year contract renewal that I was eligible for. I asked the salesperson directly to sign me up for that product. The salesperson obviously had an agenda to make me walk out of the store with a different plan that I didn’t want. He showed me a screen with a spreadsheet that ostensibly showed me a cheaper plan (along with a free tablet and lots of accessories) but the spreadsheet didn’t have much info on it and he refused to provide any kind of hard documentation, all while telling me how great this new plan was and how it was a special offer for me.
After some time I said I need to evaluate the options side by side– I asked him how much the phone I wanted was on the eligible upgrade + 2 year contract– he gave me 3 different answers over the course of our conversation. One time he showed it to me on his calculator, like I was going to believe that more or something. Finally, the staff person next to my salesperson asks him. «Does he (me) even know we don’t do 2 year contracts in store?». At this point I was sure I was getting played, and I left.
It appeared to me that the staff here may have a singular purpose– to sell gullible folks whatever high margin /​high commission plan they’re hocking at that time.
So I drove home and and purchased my upgrade on line, and picked it up the same day at the store in Emeryville. That went off without a hitch. Watch your wallet, folks.

Please do yourself a favor. Do Not go to this Sprint Store.
Why? In summary: The staff here either don’t know what they are doing or they are so
money-​minded that they will insist on Upselling you the higher rated plan and talking you into purchasing the unnecessary accessories likes tablets.
I have trust issue with the staff in this store.
I have never signed up for a Unilocal account before since I felt it was good enough for me to decide whether it is worthwhile to go to a place by looking at other people’s reviews. However, I made a mistake: this Sprint Store (El Cerrito Plz) seems to be the nearest Sprint store to my house, so I went there without checking what other people are saying about this place.
— — — — — —
Here is my experience with this particular Sprint Store:
I was done with 2-​year contract with my iPhone 5. So I bought a iPhone 6 Plus sim-​free version from Apple store, and headed to this Sprint Store to swap my old phone number to the new sim card while keeping the same plan.
At first, the staff Kevin (if I remember it correctly) on the front desk was not sure how to do it. So he consulted another staff and told me it is impossible to do the number swap while keeping the same plan. He then took out a voucher, proceeding to Upselling the plan to me and insisted it is my only option. Why I know it is «Upselling»? Because I have done extensive research online, and I know my ability to get the right plan for myself as a UC Berkeley student. Think it this way: just swapping the number while keeping the same plan. How difficult could it be?!
He even laughed at me, saying that I shouldn’t have bought the iPhone from apple store. But instead, I should go to their store to buy the phone, and he will set up everything for me. Really? So I can pay more for my monthly bill that is already high enough, and letting you joke about me?!
Disappointed by the store staff, I left the store and called the Sprint Customer Service. The customer service representative is very helpful. After telling her what I want to do, she told me that it was a piece of cake. Within 5 minutes of information exchange, everything is set.
The funny thing is that, I also observed that there was another customer beside me who was at the moment served by another staff. That customer was initially just trying to get a new phone, but at the end, he got a phone and a tablet that I don’t even know the name of.
Trust Issue:
This is not the end of story, If you are willing to follow me.
In short: I got my newly purchased Apple iPhone leather case stolen by one of the staffs in the store during my short and only visit to this store.
Not knowing how to handle the swapping-​phone-​number-​while-​keeping-​the-​same-​plan problem, the front staff Kevin took my unboxed iPhone 6 Plus along with my newly purchased case (since I took out all of them from the bag and put on the front desk) with him while he was consulting other staff in the store «I will be right back to you». It was not until I left the store and swapped the number with the help of Sprint Customer Service did I realize that at that point, the staff Kevin didn’t return the iPhone case to me.
So I made the phone call to the store, and it was the same staff Kevin who picked up the phone. I told him, «I think I left the case in your store since you didn’t return it to me». He confirmed. And I ask the same question just to make sure. He confirmed, and told me when to pick it up since the store would be closed at 8pm.
Picking up the iPhone case that I «left» at store, how easy could it be? However, it wasn’t at least at this Sprint Store! when I entered the store and told the staff Kevin that I am here to pick the iPhone case. Kevin recognized me immediately, went to the front desk, opened the drawer. But he couldn’t find it!
Kevin told me to wait and he would find it for me. During the 10 minute waiting, he was just on the front desk, upgrading other customer’s phone. I understand that the store was a little busy at the moment. But when he saw me, he told me, «I don’t have it» REALLY?! You confirmed with me that the iPhone case is in the store and you even reached that drawer to try to picked it for me, but now you are saying that you Don’t have it? I asked the staff how is it possible? But He only repeated «I don’t have it» as if that I can do nothing to him.
I then asked the store manager here to double checked. The manager told me that They HAVE ALREADY DOUBLE CHECKED. How come?! I saw you didn’t. why lie to me even if it obviously never happened?!
My assumption is that another staff in the store stoled the iPhone case from the drawer knowing that fact that Sprint Store does’t carry Apple brand case. I was pissed of by the Kevin’s action. He confirmed with me and throw his credit away.
Too much words and I don’t want to type it any more. Sprint should really hire staffs with higher qualifications, not people who LIES

I will never go to this store again. Ever! If you need anything, like an upgrade. Go online and just get what you need. The employees her e lie to your face.
I recently went in for an upgrade and went for another for a two year contract: they offered a tablet and a phone. I understood the terms on those — however, the sales guy «hooked me up» because I’ve been with them for more than 10 years this is their «long term customer service deal» –as a thank you. He added a phone case, a screen protector and a Bluetooth speaker. «All will be credited on the second bill.» Don’t wait, that’s at least 60 days after purchase.
LIES. According to my bill the accessories are under installment plan. An extra $ 190 unforeseen expense…
I should’ve asked for it in writing. That’s my mistake. Sorry, Sprint. I’m leaving.
Customer service is about keeping your customers happy — to sustain business. You want people to come back. Your brick and mortar stores will go the way of some book and video stores if your business practices stay this bad.
I’ll attempt to return the items. I doubt they’ll take them

This tablet continues to haunt me and the store continues to refuse to remove it from my account — charges on my bill every month and every four weeks I have to call Sprint and have them removed. The 1−888# customer support staff tell me every month that I should just have the store remove it. *bangs head on wall*

I had to give 1 star just to be able to post this. AVOID THIS STORE LIKE THE PLAGUE. I have been hung up on by the «Manager» Scott several times he falsely promised an iPhone in «3−4 days MAX». Total BS 2 weeks later no phone, still getting hung up on and have had to resolution provided. So disappointed in Sprint for allowing their company to be represented by these trashy people. NEVER WILL I GO HERE AGAIN. The worst experience I have ever had.

I seriously hate this sprint store. It’s probably the worst customer service you can ever imagine. Workers are literally just talking to each other while there’s a bunch of people sitting on the waiting chairs. Even with a line of people, they have the nerve to go outside and smoke.
A little less than a year ago, someone stole my phone. The worker said he can help me track it as long as the person who stole it, doesn’t turn it off. This time, I CALLED before I went to the actual store, and asked if they could help track my dad’s phone (they said yes) and when I went, the guy says he can’t help because that’s «police work». Are you kidding me? This is the second time I’ve had to curse out their worker because they’re just so useless. I only ever rage when it’s actually necessary.
The only reason I’ve given a second star is because one time I’ve went, in which I also had to wait for 40 minutes, was because the guy that I was associating with to get my iPhone 6 was actually okay. I had to pre-​order it and they said it’ll take a week. It’s been a week and still no phone. (They’ve actually kept my phone there for so long but never called to tell me to pick it up like they said they would). So convenient that it’s the closest sprint store to my home… NOT. One shitty place, man.

AVOID THIS PLACE. Employees don’t know their own policies. When I signed up for my 2 yr contract, they were very nice and knowledgeable. I came back some months later to add my boyfriend to my plan and it was an utter catrastrophe. First off, the woman who set up our plan set it up incorrectly– so I ended up getting charged extra for data usage when I had clearly asked for unlimited. Fine, I let it go and paid.
Now I get charged some HUNDRED dollars more than expected, so I freaked out and immediately drove to the store. The associate flat out told me that the STORE MANAGER who arranged my account had lied to us and screwed us other. He claimed that he put a note in the account so all I had to do was call customer service to get a credit. Relieved, I went home and called customer service who then told me was I just being «handled» by everyone and there was nothing I could do.
I went BACK TO SPRINT and I waited over a freaking HOUR (even though I had set an appointment three days prior) for another associate to me that there’s nothing we can do because it’s «unfortunate the store manager forgot to tell you about these charges.» Really? You forgot to mention hundreds of dollars of charges and now, even though it’s your error, I have to pay for it?
That’s about 3+ employees (including a manager) who don’t know their shit and I end up paying for it (literally). Definitely go to another store or, better yet, another provider.
******** UPDATE: I thought going to the store in person or calling was the best option, but I actually got some really nice service from the chat representative. He graciously took $ 15 off my bill. I really appreciate it, thank you Donald J & Sprint!

I went here yesterday to upgrade my phone. The salesman said that I could not keep my current $ 80 plan because it didn’t exist and wasn’t compatible with the iPhone 5S. He tried to CON me into buying a tablet for $ 25 plus paying $ 640+ for the phone. He didn’t mention to me the total cost of anything that I’d be paying until I specifically thought to ask. I felt something was wrong the minute I walked in. Then he said that if I didn’t want the offer he was making, he could upgrade my phone and I’d have to pay $ 300 plus I’d have to change my plan to $ 110/​month. ALL LIES.
I went immediately to my good old trusty Spring Walnut Creek store that I’d been going to for a decade. The salesperson there told me there is no reason I could not keep my current plan and upgrade. He also sold me the phone for $ 149 instead of the $ 300 El Cerrito said they had to charge me. I am sticking with my old store and I REFUSE to enter this store again. All lies and cons!!!
They also on several separate occasions tried to con my mother about her phone and plan, trying to force her to get a higher-​cost plan even though she didn’t need it. She didn’t fall for it either and instead told corporate about this scummy store. DO NOT COME HERE. YOU WILL GET SCREWED BIG TIME.

I recently bought a new phone here and the Sales kid was annoyingly pushy. He seemed like one of these pseudo intellectual Berkeley undergrads that think they know better about everything. (but haven’t lived enough to realize they don’t)
I appreciate upselling and I understand the business but when I already gave my reasons why not, he kept on pushing. I walked over to the AT&T store in the same plaza and found a better phone cover for less.
On another note they seem a little too casual in this place.