Supercuts

I’ve been here twice. Well once really.
The first trip was a 2 star experience. It’s supercuts. I’m not expecting anything more. So so haircut for a decent price.
The second trip I pulled up at 7:25. I realized that it was a long shot being that they close at 8 and If the chairs were full I wasn’t going to be seen. However one of the stylists was free, so I asked if she had time for 1 more. She looked at the other stylist, rolled he eyes and said «come back tomorrow night, we close in 20 minutes». Thinking I had made a mistake assuming they closed at 8 I asked, «oh what time do you close»? She said, «8 but you know we have to do the close, come back tomorrow night.» I replied, «I won’t be coming back»
Now I could go on a long rant here about how customer service is dead and how it’s expected for the consumer to be the apologetic nice one and the employee to be rude but I’ll just end with this:
Don’t go here. 0 stars.

I have come to Super Cuts on three occasions now. Have had my hair cut twice and today I brought my mom with me. The ladies at Super Cuts are fantastic. You do not get the warmest feeling when you walk in but they do their job amazingly! I have never left here unhappy, and mom is super happy with her hair cut today. When you begin getting your hair cut each lady opens up and starts having a full blown conversation with you which I really like especially when you come alone. Hair cuts go for about 20 – 30 minutes, they do a great thorough job. Hair cuts are $ 17, please tip! Come in the morning weekday it is so empty so no wait! There is usually only one person though rarely two, I have called ahead to see what the estimated wait time is. They open at 9:00am. There is usually parking out front in their lot which is nice. They do have a bathroom and its rather clean. I highly recommend this location, have not gone elsewhere and probably will not.

Asiah is great. She asked me show her a picture of what my hair looks like before she got started cutting. She didn’t cut too much, and she is so professional. I will be going back to her. Btw the trim she gave me was great.

Always get haircut here, everyone is very friendly, I feel comfortable and trust them with my hair. Keep up the great job girls!

Came in during the morning for a trim. No wait time. Staff are polite.

Asiah was great today! It was really nice to walk into a salon and immediately be able to sit in a chair with an experienced beautician that was kind, interested in what I needed and made sure everything was done well at the end. I’ve gone to this place a number of times over the last year and half. Would have gone more but I work in Marin and hard to get back because of time some times. I really recommend this place. Professional and very relaxing.

BL does a great job.

I am going elsewhere because of the increased wait time. One time, they opened almost an hour late on a weekend morning. I was told an employee had transportation problems. Wasn’t there another employee available to open the shop? I like some of the stylists there, but I do have some concerns about how it is managed. Reading the review below about the customer who was not allowed to purchase an item 10 minutes before the shop closed is unacceptable when you consider the fact that customers were expected to wait an hour for the shop to open when staff were late to work.

The person I came was not so pleasant. I gave Supercut one more try and I was pleased.
BL is really good.
Note: Remember to make an Appt.

First time getting my haircut here. I must recommend Asia. I came here this past weekend and was very cautious about cutting my hair. I don’t have a regular hairstylist and I’ve been to several hair salons that I wasn’t very pleased with. But I was very glad I had Asia cut my hair. (She was recommend to me.) She listened to what I asked for, which was long wavy layers. She did take her time (a long time) but I loved the results. I will come back to her.

Just got the worst hair-​CHOP ever. Black women kept talking to everyone while cutting my dry hair. No wet down or comb. Just cut and ended with an electric shave to my neck that pulled out lots of hair and left a deep red mark. No blood but scrap pain. She did not touch the right side of my head and ARGUED with me. She said she was done with me and whip off the cover and walked away. This is not the place to go to get any haircut. I realize this is a chain-​company. Do not go here – your life maybe in danger. I want to give NO –STAR RATING.

$ 13 kiddie cuts. Very good job.

This past Saturday after running through the rain and realizing that hair gel was dripping down my neck and face, I called this Supercuts which is near my work but not my «normal» hair salon. I’m not even close to a «primadonna», but am particular about the end result since I work with the public. I called BEFORE they opened and Stefina answered which I thought was nice. She took my name and I jumped in my car to get there before the Saturday morning crowd started to gather. She took me right away and cut my hair perfectly. Bless her for her patience and her expertise. I left with what looked and felt like my «normal» cut. I couldn’t be happier and will certainly return to see Stefina again. Thanks for being personable, pleasant and actually listening to what I wanted done. AWESOME EXPERIENCE!

I enjoy rolling the dice on cheap haircuts, but this was unlike anything I’d ever seen. Mostly because Jesse didn’t actually DO anything.
I was in an out in 10 minutes, and not in a good way. All I wanted was 3 inches off the bottom. Jesse didn’t wet my hair, which surprised me because that’s basically how you can tell if it’s even while you’re cutting it. I have pretty wavy hair but I straighten it a lot, so I really do need it to all be the same length. Jesse just kind of walked around my head randomly hacking off bits. He also missed a spot (check out the picture I posted), which I didn’t even bother pointing out because at that point I was shocked at how dismissive he seemed about the whole event.
The next day I went to another Supercuts, since I still love rolling those dice. They put me back together. Thanks Jesse, for not doing anything so awful that the next guy couldn’t undo it. I’d ask for my money back but… I just don’t want to deal with you ever again.

Wow this place was as bad as the reviews and I just have been warned. All stylists are super slow. This place is so poorly run it’s ridiculous. They also chopped my son’s hair even after I said he likes it longer and just wants a trim. Horrible.

Well, at least I was given a haircut.
I honestly did not like what was being done.
I had merely asked for my hair to be cut in layers, with minuscule altering of the length of my hair in total, and with choppy ends.
The woman there did not listen to me and cut my hair an inch and a half shorter and left the layers straight at the ends. They made my facial features seem more harsher and did not help soften them up. Also, she had asked me where it was that I parted my hair. Since I don’t have a particular way in which I part my hair, I said in the middle, and she grabbed a pair of scissors and was about to cut my bangs. I’m glad I stopped her from doing so, because I did not ask for bangs. I don’t want a fringe of any sort, and she almost did it without me asking. This ultimately led me to believe that she was doing what she wanted, not what I had asked of her. Though I mentioned I wanted my layer’s ends to be choppy and not straight (so that it would be less noticeable that I had it cut), she did not comply and said she didn’t even KNOW what I was asking for. Never has any hairstylist said that to me, ever.
I will not be a returning customer at this location — I was not satisfied with the service and did not like the outcome of my hair, as it looked the same as before, with the only difference being that some layers were slightly shorter, and so was the length of my longest layer.
It was $ 17.

Why is it that the ones who typically write scathing and rude reviews on Unilocal are the ones that are always bitter high maintenance primadonnas?
I have gone to many Supercuts stores over the years and I have to admit the facility near Safeway on San Pablo Ave in El Cerrito is better than any other place I’ve gone to.
I have had Asia cut my hair and she is excellent with all she does. Her tools are hygenic, the floors are clean, her practices are great, she is respectful and overall I find the negative comments here bordering on libellous.
Granted maybe in the eyes of the people writing such damaging accuisations they did get bad service, yet I would say that they probably are just irritable and negative people overall, especially seeing that most of them write nothing but derogatory reviews to everything on here.
To summarize… Supercuts, particularly Asia and Shea are SUPER! In the end, it is word against word, but thats up to each visitor. I have always had perfect service, fair and respectful treatment and excellent results. All the haters can go to one of the ghetto barbers elsewhere in Richmond and get their buzz on instead.

If I was able, I would rate this visit as a 0…
I arrived at 7:52 before an 8 closing time to find the door locked and 2 employees standing inside. One employee came to the door, and I explained that I wanted to buy a hair product. He informed me they were closed and waved me away. I would completely understand not wanting to take a client for a haircut; however, I believe there is no excuse for not selling products at a time when they very clearly should have been opened (according to closing time written on the door and website.) I will not be patronizing Super Cuts in the future.

They fucked up my neck! I got a 6 inch gash on the back of my neck. They got mad at me for complaining. Asiah gave me the worst most painful haircut I ever had. I was bleeding! All I got from Leroy the DM was shouting from him directed at me and my elderly grandma. They did not want to even check on Asiah’s poor hygene protocols. All she did was talk with her friends the whole time she was cutting my hair. All the while she sliced the back of my head. I was on a medication and couldn’t see or feel the back of my neck. It just felt so weird and burning. She was very rough with the clippers. She didn’t say anything. She didn’t try and wipe down the blood. She didn’t apply any alcohol. She didn’t clean the tools. She was using borrowed items coming out of people’s purses that looked dirty. She let me walk out not knowing what the hell happened. I went to Safeway next door and had no idea why children where staring at me and when I got home my family scream at the sight of the blood and gash! When I came in to complain the next day they didn’t even want to give me my money back. They told me to complain to the better business bureau or cosmetology board and frightened me. I had to call the police. Then once to got the district manager in he was extremely avoidant and abusive and screaming at me at the top of my lungs. He tried to dominate me and make me listen to him lecture me and he assaulted me and got in my face! It was the worst experience in my life. This place is just disgusting. After calling corporate and just demanding my money and that I was not going to put up with any more screaming or the police where going to come right back in I finally got my 18 dollars back. I might need plastic surgery from this injury. Don’t get harmed here! If this wasn’t enough I have a communicable disease and I observed very negligent health care practices here. If you wan’t to get your head sliced and diced and get something nasty like hepatitis C or HIV come on down. When I asked them to look into their practices I was screamed at that they «never make mistakes» and that they do «everything professionally».
This place does not even deserve one star. Their service is atrocious and you could get HIV or worse from blood stained instruments that are not being cleaned. The employees are rude and get angry easily.
A V O I D.
A V O I D.
A V O I D.
Because looking this «good» hurts!
Watch out for The Butcher of El Cerrito a.k.a. Asiah
and remember, they take the term «super cut» literally here. Just look at the pictures of what that butcher did to me. She didn’t even seem the least bit sorry and had the maturity and reaction of a 4 year old.

I went to Supercuts today and had one of the best haircuts ever from Shea. She has a great relaxed and upbeat energy and went out of her way to listen to my hair needs (in my case, majorly dry, frizzy ends). Shea went above and beyond and gave me advice about how to manage it and recommended the deep conditioning treatment, and 5 minutes later my hair was silky and soft. She gave me long layers and cut my hair at just the right length, and my hair looks fuller.
As for the physical salon, it is brand new, easy to find (right on San Pablo with free parking out front), and super duper clean (I am a stickler about that for hair salons). And the price can’t be beat– Shea is a high-​end hair guru and anyone who goes is getting way more than what they pay. I will definitely be back!!!