T-Mobile

My credit card was compromised and used at this store. I called the store and informed the manager. He did not care. I informed him that they did two transactions for the same amount on my credit card. I offered the date and transaction number, but he did want the information. All he said, you need to call corporate. As a manager, you would think he would want to review the transactions and maybe review the security tape to see the culprit and which employee assisted the customer. I guess this will continue, since he is not willing to investigate or maybe the store is involved. Who knows. Good luck at this store. You might want to protect your information. All they got was my credit card, but when you open an account they get more than just your your credit card information.

It is one of the places with terrible customer service, if you need any accessory or activate a new service I recommend you to go somewhere else but this.

I stopped by this location hoping it will be in & out that terribly not the case, I experience a unhappy worker, Alyson no customer service skills what so ever, no greet very unprofessional I waited a while before I went unnoticed, I asked how long the wait Alyson, very snobby, rude, no communication skills responded when I’m finished or you can leave its my store, wow I thought I was in t Mobile didn’t know they employees name outside, so people beware this is what t mobile hires such an attitude so I take my money &, business else where others business appreciate there customers, WAY TO GO ALYSON, LOST ANOTHER CUSTOMER, FYI CUSTOMERS MAKE U HAVE A PAYCHECK

11511san Pablo in el Cerritos the staff. Alyson has no customer service very rude in fact she is confuse of who she works for she told me it’s her store I clearly didn’t see her name instead I read T-​Mobile not only she rude don’t know her job title no public service skills what so ever Alyson u choose the job if unhappy perhaps look for a new one this store has no greet no acknowledgement that one is even there very poor service if this is what t mobile is all about I will never get network with them thanks to Alyson who does horrible rude unprofessional lack of customer service if u want to be treated this way visit rude Alyson but be ready she will talk a lot of mess then be scared when one talk back they call the police let’s not forget big girl I didn’t catch her name but real big love popcorn plan to wait longer than dmv lines never go to that rude Alyson inc location again oh that’s T-​Mobile

I went to this store today and i walked in and got no greeting or no acknowledge. I walked around the store for 20 minutes with no help at all. I asked one of the employees how long the wait would be and she got an attitude about being with another customer. The employee’s name was Alyson after arguing with her about her lack of customer service and attitude she called the police the whole time i was there it was two employed and not one of them spoke to me or even told me how long the wait will be. The police arrived and I spoke with the officers as i was speaking to someone at customer service headquarters. This is not customer service at all. Either they need to take up customer service training’s transfer stores. i only gave this store a 1 because i couldn’t go any lower, please avoid this store. i wouldn’t dare sign up for t-​mobile and will let all my friends know what happen.

No one greeted me as I came in. Dropped in to get some assistance with printing paperwork. There were 3 employees and two were busy assisting customers. I stood there for 45 minutes waiting to be greeted or helped. No one even asked if what I needed was something simple as they could have assisted me while on hold with customer care as well. The third employee went in the back instead of assisting the line that began to form in front of the enterance. Ended up walking out after 45 minutes of being ignored. Super unhelpful, waste of time. Could tell workers were inexperienced.

.Best.Very nice staff, talk clear. If I have a question for phone, you can give answer. THANKS

I like that T mobile did away with the draconian contracts, and their customer support is pretty good. It’s just the policies they have that annoy me. I spend two hours on the phone with them fixing a technical software glitch on a brand new phone, and then when I want to return it, they want to charge me a $ 50 restocking fee. Yes, I’m looking for another carrier now, though I know the rest of them are even worse, so I’m not sure what to do right now. I can’t recommend them or anyone else for that matter. We need a new cell company that actually doesn’t bilk customers every which way.

going to try AT&T, worst customer service dont bother asking for the manager for further help ! employees arent really bad you can tell their hands are tied but you had think their manager would be able to stand up and fix their mistakes ! wrong he is arrogant and unwilling to change his mind on a anything had an arguement with him trying to be right instead of helping me
if you ask for a manager and Francisco Rosa comes out, i had say dont waste your breath

I was okay with the service there. When I was there three times, they had only 2 people working and the wait time was long (30+ min). They were courteous and respectful. I got screwed by them the first time when I signed up to give T-​mobile a try. I was told that the pre-​paid plan was the simplest; no taxes and fees, no credit check. Even though I told her that my ultimate plan was to have a post-​paid family plan for multiple lines, she forgot to tell me that I would have to get a new SIM card when I switched from pre-​paid to post-​paid. But probably a human mistake.
If you are interested in the free SIM card advertised online for new customers, be aware that they will charge you right the moment you order! Even though you have to wait for the SIM card to arrive. Even you order by phone, the sales reps will NOT tell you this. Two out of two times they did this to me.
If you want to sign up for a new service or do any changes, I strongly recommend you AVOID THE PHONE SALES REPS. THEY WILL SCAM YOU! I spent 10+ hours with different T-​mobile reps in different department to correct their mistakes. At the end, I think I get what I pay for.

Went to this store at 3pm door was locked and a sign saying out to lunch, be back at 3:35, so I waited till 3:35 so I knocked on the door, and this guy cracks the door open and says WHO was a KNOCKIN, I said I was, he say with lots of aditude it’s not 3:35 I show him my phone 3:36,I said to him I have never seen a corporate store close for lunch, he tells me this is NOT a corporate store, it is his store. Sounds like a big time scam to me! stay as far as you can from this location… I went to the hilltop mall store that is legit. Oh ya contacted t mobile to report these guys…

Very helpful staff… Both sales clerks, Kevin and Clementina were/​are very helpful. I must admit i didn’t know much about tech stuff (and still need some help), but they were both (at different days) patient and helpful.
Thank you both for your helpful service and care…
if i have a problem i know in the future where to get help.

This is a small but well-​placed T-​Mobile store.
I’ve only been in once so far. But the two employees there were prompt in giving a greeting and assuring they’d help us soon.
There aren’t a whole lot of displays for products. But that’s probably due to the physical size of the building, a limitation. But the store is well lit and clean inside.
I’ll refine the review once I have more experience with this location.