Prestige Appliance

Ian was wonderful, a real nice fellow who recommended against doing the repair, since our washer is old enough that it would likely not be worth the price of the part and the labor. Even so, he spent quite a bit of time talking with us about our options and recommending steps to increase the efficiency of our dryer. I will most certainly recommend him to anyone needing appliance repair! Thank you Ian,

I originally called another company. They told me the latch was broken on my Miele dishwasher. The part would have to be ordered. It could take 4 to 5 weeks and would cost $ 300 plus labor plus the cost of another service call. I said no. I called Miele. They suggested I call Prestige. Prestige is the ONLY Miele authorized service in the Sacramento area. Prestige came out within 2 days. No latch was needed. They adjusted the latch, cleaned the filter, adjusted the door, anchored the dishwasher and made suggestions for better operation. By being honest, they saved me over $ 160, Sam was the greatest. Thanks Miele and thanks Prestige Appliance.

I found Ian to be extremely generous with his advice on whether to repair my newer LG appliance. It was refreshing to have such helpful information on guidelines for cost of repair vs. replacing my existing dryer. Would definitely recommend this company.

Received such great service I definitely recommend them and will spread the word to my friends and family.

Ian is the man. Ive used his services three times for random issues and each time he has been more than professional. Came on time and fixed what was asked at a decent price. Very friendly guy and a good conversationalist which is important when I stand with him in my kitchen for 2 hours while he fixes my oven. Nothing bad to say and ill definitely call him again when the next thing breaks.

My GE Profile refrigerator was making a funny noise and I called and got an appointment the next day! Ian came out and did a conservative repair that fixed the problem. He was right on time, and friendly too. And, the price was very reasonable. I will definitely use Prestige again…

These people are so easy to work with and very accommodating. Ian didn’t ask for money until I knew my ice maker was working. This a top notch business and very reasonable.

Ian and Mandy are top notch. They always go above and beyond the call of duty. Ian and his son have worked on my refrigerator, washer, dryer and dish washer. Today my washer crashed. Ian came and fixed it this afternoon. It is great knowing that I can count on their help when I call.

Man what a great experience! I called for an appointment and got one the next day. They were on time at the beginning of the 2 hour window. Polite, knowledgeable and professional. Showed me exactly was was wrong with my dishwasher and fixed it in no time. I will definately use them again.

Sam was on time and thorough. Even took a look at my broken microwave and assured me it was well worth repairing (and it cost a lot less and is better quality than a new one)!. They are the best appliance service company I have ever worked with.

Ian is terrific. He changed out the copper plumbing on my 10 year old Jenn air refrigerator. It now runs like new. He says his work is guaranteed for a year. It cost me a less than half that of a compressor replacement. Give him a try.

My dishwasher wouldn’t drain and was staring to smell a funk, so I called Prestige and was able to get an appointment the next morning at ten. Ian arrived right at ten and found the issue within minutes. He was very pleasant and chatty, but not overly so. He vacuumed up the standing water, replaced the part, ran a quick cycle check, and gave a recco for Dishwasher Magic to keep that baby tip top. Within 45 minutes we were back in business. For the service and Ian’s pleasantness I give 4 stars, however I did have sticker shock when he gave me a total. I was charged $ 32.50 for the replaced part and when I googled it, it was on Amazon (Prime eligible) for $ 8.42. Oh well, at least my house doesn’t smell like rotting fruit anymore, so there’s that.

I gave Prestige five stars because their staff is ethical, knowledgeable, and reliable. These folks are GOOD – and honest. They don’t gouge their customers.
I called Prestige because my 6-​year old oven would not heat properly. First off, I was charged $ 40 for the service call (while other companies charged more). It turned out that the thermostat was faulty. Ian quoted the job, did the work promptly, and then discovered there was an additional issue with the program pad – which cost an extra $ 291 just for parts. Between the cost of the thermostat and now the new program pad, it was cheaper to just purchase a new oven!
I was very disappointed. I could tell that Ian at Prestige also felt bad, and in the end, he charged me for the cost (wholesale price for the part) of the thermostat he had already installed, but waived all his labor fees. It was a fair and decent thing to do. I felt that Prestige really went above and beyond.
As a result, Prestige has gained my loyalty for life! I highly recommend this company.

Had a broken fridge– well it’s not broken but a part in the back had busted and needed to be repaired. They were prompt, fixed the issue and took away the damaged items.

Working with prestige was great :)
They came out immediately and solved a very tricky problem after our oven went kaput after Thanksgiving. Instead of weeks of waiting for a new part, Ian figured out the problem and was able to fix it on the spot. After less than 2 hours I had my oven back!!!
I would recommend their services without hesitation.

Our washing machine gave out in the early morning hours on a busy weekday. Unilocal to the rescue. I found Prestige Appliance right away and gave them a call. The appointment was scheduled with a pleasant lady over the phone, and Ian himself came out to see what was amiss. Based off my description of a burnt out electrical smell, they had anticipated a motor replacement. In the end, Ian simply found one of my daughter’s socks in the pump which seized the motor. No need to replace anything. A quick yank with pliers and the machine was back to normal.
A brief experience with a great family owned company has just gained them a customer for life. Thanks for adhering to an honest work ethic.

They showed up the same day of my call, and precisely on time. They looked at my dishwasher and determined the cost for repair. They stood to make $ 135 on the labor, but actually advised me against the repair. He explained that the condition of my appliance would likely require replacement sooner than later, and that for a bit more I could go buy a new one at Lowe’s with an extended warranty. He recommended a price range and a brand (LG). We bought a new one on sale for double the cost of the repair with a five year warranty. Prestige only made $ 45. Very ethical and caring. Thank you.
BTW– The salesman at Lowe’s couldn’t believe I didn’t pay more than $ 100 for Prestige to come out and diagnose. He said I got a deal!

I used Prestige for repairs on a Miele dishwasher and got their number through Miele USA as the factory authorized repair provider for the area. They were very helpful scheduling the appointment and showed up on time even calling ahead to confirm arrival. The repairperson was very knowledgable and provided me with alot of info, tips, and also showed me exactly what he was doing and why — I love that! Turns out the problem was very simple and also required some re-​programming which he was able to do easily. So far so good after a couple of months.
I’m giving 4 stars instead of 5 because the service is pricey. Although its cheaper than scheduling through Miele USA, its still not cheap.

Being new to the area, I depend on Unilocal for recommendations. Our washing machine was leaking and Prestige had excellent reviews. The $ 45 «diagnosis» fee for coming out seemed fair, especially since it would credit toward the flat $ 135 labor fee (plus parts).
Ian came out and diagnosed the problem quickly, but the part he had on his truck didn’t quite fit, so he said he would order the right part and come back next week. He asked if we wanted him to check out our other appliances, which I readily agreed to. He inspected out dishwasher, refrigerator, microwave and oven, providing great analysis and information without trying to «upsell» us.
Ian was engaging, personable, honest and helpful. He came back the following week and completed the repairs. It was a pleasure dealing with him and he made us feel like we had made a new friend rather than treating us like mere customers. I highly recommend Prestige if you need any appliance repairs.

I had a leaking washing machine and found Prestige Appliance after doing a Unilocal search.
Sam showed within his 2 hour window and quickly diagnosed the problem (leaking bellow). He did not have the part on him so he had to have it ordered. He assured me that he would get the part the next day and have it installed within 2 days.
Exactly right. Called us when he got the part and put it in in no time. I was charged for the part in addition to the $ 135 service fee. Seemed a bit expensive but these days with service so rare and poor, I don’t mind paying a bit extra.
Throughout Sam’s visit, I peppered him with questions regarding our laundry machine as this is a new machine to us (exisitng in the house we purchased). He patiently answered all of my questions as well as he could.
I recommend Prestige Appliance as they do seem trustworthy.