Aae Global Express

Don’t ship with them. Once they lost your package, their manager NEVER NEVER wants to pay you as what you were told before the shipping!

Our package was picked up at Ningbo, China on 11÷1÷2015. It’s 11/​17/​2015 today and we have not received it. On their website, the tracking shows that it was picked up in Guangzhou/​CN on 11/​9, and never shows the package leaving China, I am not sure why they would transport our package from Ningbo to Guangzhou instead of having it directly fly out from Shanghai. 11/​12, Steven Shi, one of their Employees called us saying the e-​mail address they have on file is incorrect, so I gave him the correct email address. I received the e-​mail asking me to confirm the shipment, and put in enough balance to receive the shipment. I called back on ¹¹⁄₁₃ Steven was not available, so I spoke with Coco, she told me the balance and told me the plane with the package is still in the air. I put enough money into the account. On 11/​16, I received another e-​mail from Steven, asking me to confirm with him on the shipment. The e-​mail did not mention any paperwork for custom. I called again, spoke to a customer service called Roy, and asked him I already spoke to Coco the other day, why did I receive another e-​mail from Steven asking me to confirm. Roy mentioned to me that the shipment is at the airport, so they won’t receive it until the next day. Today I called to ask about the location of the shipment, turns out they needed paperwork done for custom, and never mentioned it. on top of that, on their website, with our tracking number, our package is still in Guangzhou, China… It’s been 17 days, I am speechless.

Worst shipping service company! Don’t do business with them!
why? TheIR price is cheap but one month later your shipment was not delivered and the company couldn’t tell if it has gone through custom! Unbelievable!
The tracking status online was never updated. If you don’t call them, they will never tell you oh you need to pay tax and they just calculated. Really?
Please go to UPS/​USPS/​Fedex whatever and pay a bit more. At least they will deliver as they promised.

Don’t use AAE! It actually takes up to 45 days for u to receive the package. Such a long time. And they limit the weight and categories in one package. Worst thing is they don’t care about your package. There is a high chance that your package will be damaged by them.

I receive shipments from China about 6 times a year. AAE has been delivering to me for about 3 years and have never had a problem. Despite the language barrier, they provide very good customer service. A 40 lb package cost about $ 280 to ship by air (2 – 5 days) and Fed Ex would have charged about $ 455 (granted, it would get here in 1 – 2 days).

5 Stars for the shipping cost.
This place was more than 50% cheaper than UPS for shipping internationally to China (UPS was charging roughly $ 1200 for two fifty pound packages, here we were able to mail it for under $ 600) and probably even cheaper than USPS. Conversely, their shipping speed however is a little slower (2 weeks) versus UPS but I would rather save a grip of money and have it take a little longer. Moreover, unlike with USPS where you cannot track the package once it leaves the US, Global Express gives a tracking number that shows everything even when the package is international.
As for the service, I was also a little surprised (sorry but I have had bad experiences with Chinese companies) but here the employee were fast and courteous and even helped taped up the packages for shipping. However, I would still definitely recommend bringing a Chinese speaker as it mainly staffed by Chinese speakers.
Also another caveat is that this place was a little hard to find as it is located in a semi-​residential area. Basically it is on the corner of Elliot and Continental (as opposed to the random area I got from iPhone maps).
Next time I need to ship anything internationally, I am definitely coming to check here first.