Greyhound Bus Lines

ZERO STARS if possible.
This review is extremely thorough and detailed because I am hoping someone will contact me to discuss this matter. I have called several times and left detailed voice messages and no one seems to call back. I have sent various emails and when I tried contacting BBB, guess what, this company is not even a BBB company! No surprise.
Being that it was my first time ever traveling with Greyhound, I must say that it was far from what I had initially expected. We took a bus from the El Monte station to Texas because it was our only option of travel due to work and other commitments.
Purchasing tickets was no big deal; I booked them about two weeks in advance online, printed them out, and picked them up at the station prior to our travel date. When we arrived, to the station on the morning of out departure, check in was fast and easy. However, when the bus arrived, it was packed! My boyfriend and I were split, riders were taking up empty seats with luggage, and no one was of any help. There needs to be a better system in place that will ensure all riders are safe and have a seat BEFORE driving along. The bus driver literally came right back in knowing that we were still looking for empty seats, and drove off while we were still standing! No warning or anything! The AC was extremely low for a 110 degree day. It was very hot!
Despite the minor dilemmas, which I completely understand and would not complain otherwise, our disastrous travel had not even started yet. A few hours into our trip (about 3) in Blythe, California, our bus breaks down in the middle of no where, with no AC, no water, no nothing in 113 degree weather! Since I had sat in the front, I could hear the bus driver cursing and using profanity (NOT professional at all). People started getting out of the bus and standing around trying to capture some shade under thin stems and branches. The driver told us he called for another bus and did not have an estimate of time as to when they will arrive. We had a funeral to attend and we’re depending on making every connection and stop in time!
Of course this set us back a few hours and when a bus finally arrived, they only had room for 15 passengers! Luckily we got a seat and were on our way; however, when we arrived in El Paso, they almost did not let us back on the bus because even though we had our re-​board passes, we did not have the original ticket because the driver of the first bus took it before it broke down! The employees were all unorganized, unprofessional, rude, and useless. It was about 3am and the station was packed with people. With only one person working bother the lines and the desk, it was impossible to get any assistance. The bus, which we were suppose to re-​board with our re-​board passes, had all out luggage and belongings, yet they told is we could not get on because we needed a new ticket! Again, we waited several hours before anyone could help. As a result, we missed our last connecting bus to Marfa, Texas.
In addition to that, the new bus we finally boarded also broke down TWO times! The AC, once again, did not work in this bus as well. It was horrible!!! We had a funeral to get to and your company ruined such a tragic time in our lives.
This review is only telling our travel to texas and not back. Our travel back was just as bad, if not worse, than getting there! The driver was late to our connecting bus and we missed it. Had to stay an additional 7 hours waiting for the next bus to come around in the middle of nowhere!!!
I WILL NEVER RIDE A GREYHOUND BUS EVER AGAIN. And, I WILL make sure my family and friends do not either.

This company has let itself go. Judging by your employees the customers don’t mean squat to you. You need employees that know how to work and deal with customers, ESPECIALLY when you have a bus (almost) full of senior citizens! You can’t tell a barely mobile senior to «HURRY UP», and it’s definitely not their fault that you’re running an hour behind schedule.
Also, if you’re going to bark orders on what passengers should be doing, where to go, and where to line up the directions should be given clearly. Just because you’re there everyday doesn’t mean everyone automatically know where they’ll be going. Yes, I understand my ticket said I’m going to L.A., but that bus station doesn’t just take people to L.A. nor does your bus company. While we’re at it, how about having some courtesy when a passenger asks a question. When I ask where the bus is going, I’m asking to make sure I’m in the right place, I don’t need the answer dripping with sass thank you very much!
From El Monte to L.A. to Vegas and back, every employee encountered was severely lacking in courtesy and respect.
I will not make the mistake of spending any more money on this company.

This station is the worst station I’ve ever been to. I went to print the tickets I had just purchased online. Walking in the station there is one desk with a lazy incompetent moron sitting and drawing on a paper attached to a clip board. I explain that after calling 3 times and being hung up on I would drive clear across 626 to print the tickets because I couldn’t get someone to speak to. He just laughed at my frustration about the failed attempts to reach them.
I have left out of Los Angeles before and had no problems printing my tickets from a Kiosk. I asked if he’d print them for me and provided confirmation. He refused. Upon my frustration he carelessly did nothing to offer suggestions or help.
I regret planning to leave from that station. I will travel from Los Angeles here on out when necessary.

Despite all the bad reviews this place has I choose to try it out and I’m glad I did. I got there and it was my first time taking a greyhound bus. I almost got a $ 250 ticket for jay walking so DO NOY JAY WALK!
my bus was 20 mins late which is good because I would’ve probably missed it if it would’ve been there on time. My destination was from El Monte station to san ysidro. It cost me about $ 20 each way which is pretty cheap. The bus has bathrooms and wifi. I wish the bathrooms had toilet covers and a sink because it felt really gross in there just thinking how many people have pissed all over that toilet. Anyways it took about 4ish hrs to get there. When we got to San Diego I almost got off the wrong stop. Luckily for me the driver Jaime remembered me and was like «this isnt your stop». If it wasn’t for him is probably would’ve been stranded in the wrong city. We got to the destination and the driver pointed me to the right way to get across the border to Mexico.
On the way back from san ysidro to El Monte I was really sick because I accidentally drank water from Mexico. DONT DRINK MEXICAN WATER!
This time the bus was on time. So I slept the whole way back.
Overall it was a easy, inexpensive way to get from point A to point B. The drivers were all very friendly and helpful. I will use greyhound again on my next visit to Mexico.
=)

Greyhound Bus was an hour late. Bus was suppose to pick us up in El Monte, take my fiancé and I to LA station were we would transfer to a Bus to Bakersfield. Not only was the bus an hour late, they never came to give us an update. Half an hour into waiting, I went to ask what the hold up was, and they said the bus was running late, that they would have to put us on the 4:15 pm bus instead of the original 3:45 pm bus in Los Angeles, we would get to Bakersfield 50 minutes late. Bus finally gets to El Monte, and we get to LA at 4:05, and they tell us we have to change our ticket, and wouldn’t be able to get on the 4:15 pm bus. And now we are stuck on downtown LA waiting for a ticket. Greyhound is the WORST bus line to travel with.

Update: received my refund! Was a bit of a hassle and a bit of a headache but credit posted to my bank acct. aporox. 1 week after I personally went to Greyhound Station in El Monte. (3 months later! –was in the neighborhood, so why not…)

By the way, I wrote this review months ago on El Monte Station – NOT Greyhound Bus. I have never been on a Greyhound bus. Therefore, the headline of «Greyhound Bus Lines» was change from El Monte Station.

This was a new little customer service center for the Metro Express Lanes. I was able to get help immediately even when it was after 5pm. I am glad they were able to help me with my issues on the transponder placing.

this place is re decorated it looks like an airport now,
and theres so many cops/​security that even a zombie horde cant expect to survive here let alone get in the silverline to downtown la to grab a couple of beers
and whats up with that bathroom huh”? if theres an emp attack and the electricity shuts down, how do you expect to get out of that bathroom? no thanks i’d rather hold it in and /​or just do a caveman style in the hidden corner
that is rather dangerous dont you think? to be stuck in a building like their hyper electronic bathrooms (yea you will be safe from zombies but how long will you have oxygen for, theres gotta be some kind of excape hatch there but i havent really paid attention
there s plenty of parking but you have to walk like a 100 miles to get there
(i think one time somebody tried to steal my rims while i parked there for 10 – 15 minutes because when i drove out the parking lot, my wheels became lose)
btw, you can get a ticket for crossing on the road that’s not a «designated crosswalk» and they will charge you like a milllion dollars for breaking that rule
you’d think they would enforce laws somewhere else where crime is really happening but NOOO! theyd rather incriminate good citizens like you and me who just want to get to downtown without driving thru traffic because gas prices are expensive and we dont wannt to get stuck in 3 hour traffic listening to the same music over and over again and HELL NO i wont listen mainstream radio music so id rather take the bus listening to my mp3 music because at least i get to play my own music and be drunk at the same time versus driving on the freeway on traffic worried about the cops chasing me because i forgot to signal at the last turn because i was texting on the phone
good times

I like the new layout of the place and things can get some what over whelming at the sight of everything. But they have so many maps to tell you where to go, also people working can also assist you, and also there are the light up signs that also tell you were and which bus stops there. Another good thing is that clocks are everywhere, so no worries. The El Monte Station is new and neat. There is parking and a places for your bikes, and no need to worry there are security present. There is tap cards that can come in handy if your planning to travel mostly on public transportation, you could buy one up in front in one of the buildings, they cost $ 2 dollars. There are special tap cards for the elderly and handy cap as well.
So the station has two levels, to get to the top level, you have to go through the bottom. The place is handy cap accessible with escalators and elevators, the stairs also have a rail to make it easier for you if your planning on taking your bike along. Most of the buses are that are on the bottom level are street buses, while the ones on top are freeway buses.

Who designed this new layout?!
As someone who strictly uses this hub for the Silver Line, I liked the old layout wayyy better. In the summer months you’re practically baking on the platform like an ant under a magnifying glass. And there’s really no escape because of the way the overhangs are angled and how high above they are. I can only imagine what it’s like when it rains… the old layout at least had a small tent that everyone could crowd under. Not that it rains too often here in Cali but still…
I’m with the other Unilocaler who was wondering what the point of having us go down an escalator only to go up again. Why not build some type of overpass?
To sum it up: Aesthetically pleasing but lacking functionality.
(One positive note is that I feel the parking lot is well-​patrolled. I see the popo often and they have a security guard to watch over the parking lot. I’ve left my car there pretty late and it’s been fine.)

Understanding the needs of the Transit industry, and engineering constraints, they did a decent job…

This review is for Greyhound PackageXpress. I shipped my stuff from Eugene, Oregon to El Monte, California. I have no idea how I accumulated so much junk in the span of 3 years while I was in school, but I did and I needed a way to move it all. Packing/​moving always sucks. Unless you hire someone to do it all for you, but that costs an arm and a leg. I searched different ways, the cheapest, the fastest, the safest, and well, the least work on my part. I decided on Greyhound PackageXpress because it was cheap and I had a lot of stuff! I shipped 4 boxes, maybe close to 300lbs total, but the guy at the Eugene station was super nice and rounded the weight down. SUPER COOL!
I was paranoid that my stuff would get lost, some of it would go missing, or it wouldn’t hold up in the boxes. The Greyhound station in Eugene, Oregon was super shady with all sorts of questionable characters hanging around. But really, why was I worried? That the bums would steal all my culinary utensils or wear my size jeans and lame solid tshirts in every color?! No way. I wasn’t too worried because my wardrobe isn’t worth stealing. If anything, they would probably be doing me a favor by taking all my junk, then I wouldn’t have to pay a recycling fee. But all-​in-​all, I had a really good experience with Greyhound PackageXpress! Though, I wouldn’t recommend shipping anything super valuable like blocks of gold or expensive cameras. Also, there’s no way to track the shipment really unless you want to call the station and ask which bus your packages are on. Once the packages reach the destination, then they’ll give you a call, but I suggest calling when you estimate the packages will arrive.

A convenient gateway into Los Angeles for USC games and whatnot. It was recently renovated so it’s nice, clean and more modern. The parking is free as well, so that’s a huge plus. Hooray for public transportation!

So, the «New» El Monte station opened this week. With all the money spent on this place, I must say that it is terribly disappointing, which is what prompted me to write this review. Whoever designed this place must never ride the bus or at least never at El Monte Station.
The design is new and modern, and the good stuff just about ends there.
I am a Silver Line rider to downtown, and where do they put the stop for the Silver Lane and Silver Streak, the lines that run downtown about every 5 to 10 minutes during rush hour? They put the stops at the end of the entire station on the top floor. These two lines are probably the most used bus lines in the entire station. To get to the stop, you have to go down the escalator then go back up another escalator to reach the second floor and then hike all the way to the end of platform. So, you have 50 to 75% of the all the station bus users having to do this on a daily basis. Then, when they drop you off, the bus has to go around almost the entire top floor before it drops everyone off. It doesn’t take a brain surgeon to realize if you make the most popular buses do this, it increases traffic, pollution, and congestion. And, why on earth would you make everyone go down the escalator to come back up on another escalator??? You should just connect the top floor to the parking lot and then have an escalator in the middle or other end of platform for people on the less popular lines to go downstairs.
Oh, and I noticed they put the Greyhound stop on that top floor too. So, guess what? You lucky Greyhound travelers are going to get to lug your baggages up and down two escalators or wait to go up and down on elevators to reach your stop. Genius, huh?
And, also, as another reviewer mentioned, there is practically no covering on the top floor. So, if it rains and you are waiting, you are out of luck. 100 degrees? Out of luck again. Why they didn’t create a bigger overhang that actually covers people waiting for the bus is crazy!
I also read that they have 2 restrooms. That’s for both men and women, two stalls. Two whole restrooms for a bus station of this size. Go figure.
Also, parking fills up at the crack of dawn each day. Of course, they have a covered parking lot and Lot C in the back that they will NOT let us taxpayers use. It is apparently for «employees» only and then half of the lot and structure sits empty while the rest of us need to walk about 2 blocks from the lot to the bus stop.
In short, the old station was WAY better. Even the temporary station was better. I am sure that whoever designed this place probably never rode on a bus before. What a rip off!

been taking this place for the 70, 76, 770 and ofcourse the 577x for me to go to long beach for school! Sure you have to wait sometimes upwards of 30mins or even this one time, over an hour due to accidents on the streets but hey! it’s cheap and it saves you money so why not?

Modern high-​tech restrooms. The janitors are friendly and devoted to keep restrooms clean for you to have a pleasant moment… LOL
Pay phones work and everything is how it should be.
The only thing I don’t like is people smoking on the first floor because the smoke stays down there for a while and it makes me sick.

The Skinny: With all the construction, the station is actually well organized.
The Fat: I wish they had better shade and more benches. If there’s a lot of people waiting for a bus, you might have to stand in the sun or just stand, period. This is THE connection station for the West San Gabriel Valley!
I will rate this place again when I get to use the new facilities.
TIP: DO NOT JAY WALK. USE CROSSINGS! The Sheriffs are usually stationed right in the corner and will drive around the station. I’ve seen 2 people ticketed already. You might catch the bus, but why pay a hundred+ dollars for a bus trip?!

Maybe because no one wants to leave any reviews for them or they never go to Greyhound (which is super smart), but I decided to let others know that DO NOT waste your money on them (base on my own experience). I’m going to be the 1^st one this time.
Me and my BF was planning to go to Vegas but we don’t wanna drive this time, so we found a deal online and bought 2 tickets for 8:00am on Sat. from greyhound. According to their policy, we have to be there 30 mins before the leaving time, so we got there at 7:30am, of course, no bus will be there since we bought the earliest schedule tickets.
At 8:00am Some people came and waited at the station too.
At 8:15am People started asking around to make sure we are waiting at the right spot.
At 8:30am People lining up in the office to find out what happened to our bus. And the employee there just told us that the bus got delayed and should be here in any min.
At 9:00am Still no bus. We went back to the office and asked him again, he told us that he can not find the bus now. He lost contact with the driver who is leaving from Union Station earlier (I guess that is the 1^st stop). However, he insisted that the bus will be here soon. Then we asked him for the refund or credit because we would rather drive there now, he told us that since we bought the tickets online, for sure is not refundable (however, we didn’t see any disclaimer or detail message online states that) but if we want the credit, we have to call back on Monday and double check the manager. Otherwise, we can just wait there for the next available bus schedule.
At 10:00 am Since we already waited for 2 hours, we argued with him that is not our fault and we were there on time, but the bus never came. Can you give me a good reason that why I can’t get my refund? He answered the same thing as above and he still can not find the driver.
At 11:00am After more than 3 hours wait, another bus came. But lots of people don’t wanna wait and left already so thank God that they have seats for us.
Until the min that before we got on the bus, he still can not find the other one. So according to him, the whole freaking bus was gone, no one can find the bus nor the driver, so they don’t need to take the responsibility for that. What a wonderful excuse that I have never heard about.

Well, I don’t know what a bus station is «supposed» to be like. But for the bare necessities, this place, even though under construction, does its job nicely. Plenty of parking, buses always coming in and out, and people are orderly. Yay, I’m a fan! If by chance they start having restaurants, ticket machines, etc; then that’d be even better!