IHSS Ops II El Monte

Okay so let me start off by saying I know government run programs are always a little slow due to the volume of employees, (providers) This IHSS office in El Monte is flat out a nightmare to try to get a hold of, all you get are voicemail boxes. I have left several voicemails to MANY people here, I understand it takes 24 hours for them to respond but guess what? You never get a call back! Everyone has a «supervisor» which obviously has no meaning to them. For something just as simple as requesting time sheets that you need to catch up to and for a check that was never received (6 months ago) So now I had to come down to their office waste my time and theirs for something we could have settled SIMPLY over there phone. I’m currently here in their waiting area which I expect to wait up to 2 hrs. I’m sure they like to get paid on time, but who cares about the providers right? Maybe not all the social workers here are like this but the ones I have felt with are for sure making his facility look TERRIBLE.

I’m going to have to agree with Mallory. The customer service here is practically non-​existent. They NEVER answer their phones, and i honestly mean NEVER. They NEVER pay on time. And when you decide to go down there, you’re greeted with grumpy employees who definitely need attitude adjustments. This place has not helped me out a single time throughout my last 4 years or so of dealing with them. Very unprofessional.

This place is good in terms of offering service to ppl that otherwise wouldn’t get it. Thats great. However, their employee service is awful, they don’t pay on time and getting in touch with the right ppl is difficult. Your best bet is to go in person. but still you will have to wait in line 40 days and 40 nights.