U-Haul At Garvey Ave

Truck was available as scheduled and the process was timely!

I go here to fill my propane tank for my motorhome. The same young man (raymond)is here every time I fill up and he does such an efficient job and is pleasant. I’m in and out in 15 minutes!

This place is VERY unprofessional! Customer service is so rude! Trashy place! They don’t have truck available at all on the lot and they told us to go down to pick up a truck. The funny thing is the person I spoke too was not at the store at all the whole morning according to another sale associate at the front desk!!!

This is the best U-​haul location there is in the area. I had the opportunity to do business 3 times in the last month. Inez is great she helped me out all 3 times even though she was working alone. She kept a smile on her face the entire time and explained to me that due to the volume of business they do at the end of the month how important it is to rent in advance. This made sense and was fair. I would recommend this U– Haul location to anyone needing help with their self moving needs.

Mark was great! He was by himself and he worked so hard to get everyone in and out as quickly as possible. Moving is stressful and Mark made renting a trailer easy so it was one less thing to worth about!

So this is the first time I used this place. Its the one closest to my home. As soon as I got there, the guy told me to go ahead and back up to the trailer, I had ordered and open box 6×12 trailer with no ramp…
As soon as I backed up the trailer, my hitch has a tow rating of 3500 lbs… granted I’ve towed this kind of trailer before, from Riverside to El Monte… and he still had to sit there and gawk at the damn hitch for 15 minutes. No matter how many times I told him that I’ve towed that trailer before he still had to go inside and make sure that there weren’t any «warnings» on towing the trailer with my truck (2002 Mercury Mountaineer 4.0 AWD)…Finally after 10 minutes of reading warnings he came out to say it was okay to tow… HELLO! I TOLD YOU THAT 25 MINUTES AGO! I am probably never going to rent from this Uhaul location again… where is that store manager that is so highly spoken of on those cardboard pictures that are on the desk as you are filling out paperwork? NO BUENO!

I’d give zero stars if I could. The truck I rented would not start after I loaded all my stuff so we had to wait 2 hours for a mechanic to jump start it. After unloading the stuff at my house (engine running), I went to gas up before returning it to the store. Lo and behold! It would not start again! After being transfered countless times by the idiots on the phone, I decided to leave the damn truck at the gas station and had my sister pick me up. We went to deal with them in person because they’d already wasted our time. A week after, they had the gall to call me to say they were charging me mileage!!! Mofo idiots!

Inez is not only knowledgeable, but also capable of giving you 100% quality service. If anyone is more helpful to performance, my hands down to a job well done. Thank you, of assisting myself in its contents to keeping them safe, with the right equipment…

How can someone review a place in its entirety if they’re only getting a part or item that is just being sold on the side?
Here’s a review of the actual business– the u-​haul service (or disservice if you ask me), the trucks/​vans especially. Beware! If you’re pressed for time this is not the place to rent from.
Only one person at the counter. Slow but she acknowledged us as soon as we walked in and let us know that she’ll be with us next.
They have moving supplies you need, ie, boxes, tape, plastic bags, etc, to hopefully make it less stressful for you. Also they sell propane gas.
It’s best if you make a reservation including the type of vehicle you want because they run out of them. Also make sure your reservation is confirmed because if you don’t answer their calls they cancel your reservation and then you’re SOL.
Ok, so my review would’ve ended with the last paragraph and it would’ve been a 3 or 3.5 stars but guess what? Problems crop up when you are already strapped for time.
The truck was ready in about 5 minutes after the necessary paperwork was done and the engine was running. so I drove off to my sister’s apartment and turned off the engine. After loading her stuff in the truck, I got in to drive off, trying to disregard the musky odor from the inside, lo and behold it wouldn’t start. We called this u-​haul office and we were immediately directed to roadside assistance. We were told that the technician will get to us in 75 minutes. You know those u-​haul trucks are humongous so we were forced to park behind cars that’s why we are blocking their exit and entry to a few other spots. No amount of explanation of our situation changed the given expected time of arrival. So my sister decided to call the u-​haul office again and was told the same thing. Even though they are just 5 blocks from our location they wouldn’t even send someone from their office to check out the problem. Telling us to try and jump start the van ourselves. Hellooooooo!!! Didn’t we just tell you that we blocked the car and the front is not facing the van? In the first place why are you renting out crappy vans to begin with?
Seventy five minutes of nail-​biting anticipation, hoping no cars will try to leave or park on the spaces we blocked-​later the roadside assistance tech arrives jump starts the car, checks and says the battery is fine and it should be good to go. We drove off and got to the storage facility, this time I left the engine running while we emptied the truck. On our way back we stopped to gas up so I hesitantly turned off the engine. No amount of crossing my fingers and toes (if possible) made the truck start. So again we were stranded and blocking the gas pump this time. My sister had to walk 10 blocks to her apartment trying to get there in time for the 2 pm cut-​off for returning her keys to the apartment, which she missed of course. Then we had to go through the same thing, talk to roadside assistance and get a 75 minute estimated time of arrival. I had to notify the gas station attendant about our situation, who was very understanding.
Calling the u-​haul office El Monte service area, my sister was given the run around by the 3 witches who answered the phone and was transferred to roadside assistance each and every time even when she said we couldn’t wait another 75 minutes. My sister has great command of the English language so I know it was not due to misunderstanding. I believe it boils down to not knowing what to do in emergency situations. The first time it happened was a problem but then we had to move on and make the best of it. But having to go through the same routine for a second time, not acceptable in so many choice words.
So I locked the truck, notified the gas attendant that u-​haul people are on their way to pick up the vehicle and drove off to the u-​haul office. The two male attendants there were nice, that is where they get the 1 star. David immediately told my sister that he will let his manager know about the problem and she doesn’t have to pay the service fee. The other worker took the keys and went to the gas station where the vehicle is stranded.
What could’ve been a 4 hour activity, ended up a whole day nightmare. Please do not go here, I beg of you. Unless you have the whole day to kill and want to pump up your blood pressure.

I only have been here to fill my propane tank. The workers are nice.