Ana’s Hair Salon

Today I went in to get my hair highlighted. First off, they said a partial highlight is only allowed to have ten foils. What!!! I’ve never had a salon say that. So, they had to do a full, which costs $ 150. Plus, they charge you a style, which is another $ 33. I specifically asked for them to keep my blonde color the same and touch up the roots. Plain and simple. I’m a natural blonde, so it’s not hard to lighten my hair. They practically bleached my whole head, and then toned it wrong. None of my natural hair color was left. I was so upset my eyes started to tear up. They said they’d fix it by adding low lights and re-​toning. It looks better than what it did when she first got done with it, but I do not have the color I desire. Plus, the style was terrible. Like, they didn’t put any effort into blow drying it to look nice. I ended up with a helmet head. And, they charged me full price. I will never refer them, or go back.

Overpriced but a good salon. Stylist really listened during the consultation and did a good job on my hair. They were upfront about how much it would cost and while it was high (I’m from Washington DC and I still think it was over priced at 250 for high lights and tip) I appreciated them telling me upfront. I’ll be exploring other salons in the area in 8 weeks when I get my highlights redone.

I absolutely love this place!!! This is the second time I’ve had my hair done with Ana, who I think is amazing! Ana and her staff are all very professional and courteous. I was greeted immediately upon walking in. I did get to my appointment a tad early, and was offered a delicious cappuccino while I waited.
I am a total spaz with my hair and am very particular because it’s super thick and can look like a lion’s mane if not done correctly. I have no worries with Ana — she listens to my wants and concerns. I always walk out feeling fabulous.
This is a high end salon with reasonable prices. I’m a firm believer of «you get what you pay for» and Ana delivers the absolute best!!!
I’m thrilled with my hair and am happy I’ve found an amazing stylist in El Paso.

I had an all over color and cut. The cut is adequate, nothing extraordinary. The color isn’t exactly what I had in mind but not that bad. The staff was nice, my stylist tried her hardest to make conversation but seemed distracted, by the end of the visit she had asked many life details but I doubt she could remember anything I said. My stylist needed to get approval from the owner to do the color and cut that we had decided from and then the owner dictated the price. It’s pricey. It’s not just pricey for El Paso but also for the level of service. If I had come out absolutely loving the outcome then spending $ 200 would have seemed of a little bit of a stretch but fine… But what I got was worth $ 80 – 100. The most jarring part of the experience was at the end both the stylist and owner stood over and watched me fill out a review form!

Ok, I’m a guy, so you may ask why I’m going here to get a haircut and not a barber or some cheap mall salon…
The reason is I like to look good. In Los Angeles, New York, and various other cities I travel on business, the quality of salons I frequent are very high. So where am I going to go when I need a great cut and style when I’m in El Paso doing international business? Ana’s. This is where I go to be pampered and to put my mind at ease in knowing my hair is in good hands. I haven’t found that at many salons in El Paso, TX.
I always select the salon owner Ana to do my hair when she has an opening (and she’s always booked solid). She has many years of experience and looking at her you can tell she’s always hip to the latest trends and fashions. This is what I expect from a hair stylist.
A few months back when i was in town for the holidays, Ana was booked solid and another stylist (who was very nice) handled my hair. When he was finished I noticed the sides of my hair were too long and a little bushy. I made it clear I wasn’t 100% thrilled and they fixed it right away. That’s why I don’t understand the negative reviews on here, they were insistent and eager to fix my hair so I left fully satisfied and I did.
Now the prices. They aren’t cheap. This is not a discount salon, so don’t think it is. If you want cheap, go elsewhere. This salon is in a high end strip mall located on the upscale «westside» of town and the prices reflect that.
Overall to sum it up: more than likely some of the best stylists in town, pretty décor, really nice selection of shampoos and other hair products (I’m sure my wife would be able to tell you more about them but being a guy, shampoo is good enough for me), and they even offered me a coffee and free wifi for my iPad. Don’t miss it.

I went to this salon for a cut and a highlight. Overall, it was not a bad experience, but I probably will not go back.
Pro:
— I made an appointment with Nick, and he did a wonderful job on the highlight portion. Honestly couldn’t have asked for a better color job.
Con’s:
— Make sure you get the full pricing when booking the appointment. Nick, who is not the director, charged the director’s prices since he is part of the management. I ended up paying way more than what the website indicted.
— Nothing is included if you want a cut and color. They charge the washing fee and a styling fee on top of the cut and color pricing (I’ve been to other salons where a blow dry or wash is included in the price).
— I waited 45 minutes past my appointment time to make it to the chair. I had to leave directly after he washed my hair because I was going to be late for work (a full highlight and wash took two hours and fifteen minutes).
It was not a bad salon, but know what to expect prior to making an appointment. It will most likely take you a few hours and you will pay double of any salon in El Paso. But to their credit, they have decent stylists.

This salon is wonderful, I don’t understand the reviews.
People who do your hair are not servants. They are artists. We do live in a world that doesn’t value artists the way it should, and marginalizes them in a «customer is always right» manner. That’s not right. I’m not a hair expert– I do not micromanage the people who do my hair. They are the artists who make me look beautiful.
If you order your stylist around and micromanage them, you have taken away their right to do their job. They aren’t just a license of proficiency. What sets salons like this apart from all the others is that the people who work there are FANTASTIC. Including the owner. Show some respect. El Paso is lucky to have this place.
Every time I’ve gone there, a nice woman named Brooke (?) has done my hair. She’s showed a great understanding of her craft, and I’ve left there feeling, and looking, gorgeous.
The setting is really pleasant and, true to El Paso, the people are really friendly. It’s a high end salon at El Paso prices. In other words, you get NYC or LA hair at ¹⁄₃ the cost. Highly recommended.

I dont understand how this place has had good reviews. I went here for highlights after I saw a lot of good reviews about this place and was very disappointed with the results when I went home. Went in again so they can fix them and still they were horrible. Not to mention I paid a lot of money just so Ana can mess up my hair. The next few days I couldn’t stand it and dyed all of my hair dk brown. Horrible experience ever and very OVER PRICED for the quality of work done. Plus while I was there I saw another girl complaining about how her hair come out. So I know I’m not the only one with a bad experience.

In efforts to keep this review honest and give a true account of my experience, I felt the need to respond to to your comment Ana. We absolutely did not take me darker, we just went a shade more red. I came in at a level 6, the color applied was a level 6, and I left a level 6. My hair was above shoulder length when we colored it. I’ve been to a variety of salons in a variety of cities and not one has charged me $ 140 for the type of basic color service I received at your salon. That is why I feel overcharged. Yes I did leave a good tip as ultimately I had no way of telling who’s fault it was (stylist or owner) that I was over charged and wasn’t comfortable stiffing my stylist on the tip. I was handed the evaluation/​survey by my stylist as we were checking out and I didn’t feel comfortable giving her a bad review as she stood there watching me fill it out, and then hand it over to her. In my opinion, you should rethink how you administer your survey if you genuinely want an honest review. Initially I refrained from posting my first Unilocal review for your salon as I thought maybe there was some kind of misunderstanding and should give you the benefit of the doubt. However, a week or two later I noticed there were new reviews from other customers who visited your salon around the same time as I, and couldn’t help but notice how they shared similar disappointing experiences. I am sorry if this information upsets you, I am just trying to be honest and express my feelings about my experience at your salon.

I had the most horrible experience at this salon.
I found this salon on Unilocal,and decided to give it a try after I saw the positive reviews. I just needed to retouch my existing highlights and get a haircut. Sounds simple right?
As I was sitting in the chair, the owner came over and told the stylist to put new highlights and lowlights throughout my hair, which is not what I asked for, but I trusted her opinion. I thought they were trying a different technique to achieve my desired look. It was a stupid decision to trust her because she obviously didn’t know what I was looking for and because they jacked up the price to $ 180! $ 50 for the haircut from a «senior stylist» and $ 130 for the full highlights, which is $ 30 more bucks than what is listed on the site.
During the process, I noticed that the highlights were really light (I could even see the bright yellow when my hair was wet). So I asked the stylist several times if she was going to tone it darker and she kept saying yes. However, she did not add additional toner, she just washed it and said it was done. When I asked if she could make it darker, because I thought it was too light (AND stringy and yellow), she said that I would like it more when it dries.
Well I didn’t like it more when it dried. It was not was I wanted, and when I told the stylist this, she called the owner over. The owner was extremely confrontational and unprofessional. I am shocked that an established businesswoman would think that being pushy and confrontational is an appropriate way to interact with your customers. She said that my hair looked fine and that I could not change my mind over and over. I responded by saying that I did not change my mind over and over, the highlights came out too light and I wanted them toned down.
After arguing with me in front of everyone for a few minutes, the owner finally stepped away and let the other stylists apply the toner. The final look was not exactly what I wanted, but it was definitely closer.
It was just an absolutely horrible experience, but I felt proud of myself for not letting an abrasive, over-​confrontational woman take advantage of me.
If you are looking for a place that will cater to your needs, this is definitely NOT the place.

I was able to walk-​in and get an immediate appointment on a Wednesday afternoon. Make sure you have time to get your hair cut because Ana’s is definitely an experience! A hair cut appointment (they’ll wash your hair, cut and style) took at least an hour.
Marisol was my stylist and I’ll admit I was a bit concerned at first. Her hair was pulled into a messy bun with a bandana and I worried about how her personal style was going to affect me. However, I showed her a picture of what I was looking for, and described a few changes to it I wanted made — she executed it PERFECTLY! She did the most amazing job with layers I think I’ve ever gotten and styled it beautifully afterward. This was defintely worth the $ 35 plus tip!

I would love to give this salon 5 stars for the work they did on my wedding hair and makeup, HOWEVER, the owner (I believe that’s who she was), was extremely rude and unkind on my wedding day. I was told a price by the hairdresser at my consultation, then as I was trying to leave and pay– the price went up considerably! I told her that I only had what I’d budgeted– a certain amount of money according to what I had been quoted– and she got very short with me, «That’s not the way we do things here». I apologized and said I had to get to my wedding so please tell me what they wanted me to pay and I would give her all the money I had… I ended up being $ 5 short and no tip for the workers. Very uncomfortable when you were not told there would be wiggle room in the price, and cannot cough up more, as you are late for your wedding! She gave me a dirty look as I thanked her and hurried out to get dressed. I loved the hair and makeup but NO stars for attitude or gracious service! 3 stars is generous in this case =/

Am I in Beverly Hills? Unfortunately not, but you would think so when you’re getting your haircut there. It’s clean, the staff is courteous, and the stylists are the finest from Phoenix to Dallas. When I come back to El Paso from LA for the holidays, this is where I stop.

First I would like to say I love every single person I had contact with today from start to finish. From Nick who set my appt. to Brook who did my color to the young lady who brought me water to Ana who helped me decide what to do with my mop and cut it. What a job poor Brook had too I have lots of hair lol, but she was upbeat happy chatted with me, was just in general very sweet. You can tell everyone gets along and is happy at Ana’s. Is none of that heavy tension you can get when people don’t get along. I saw women get color and cuts done and leave looking fabulous. I will be going back myself A++ for me all around. My only draw back was I did do a hair treatment to help with frizz and I don’t see were it worked. My hair is softer from the treatment thou so is a plus :) Now this is no super cuts you want super cut prices then go to super cuts. I have tried other salons paying from 25 to 35 for a cut. A cut is 40 here but you are not paying for some cookie cutter haircut. Which I hate by the way not everyone can have there hair cut the same way. It takes experience and that is what your paying for. Ana looked at my hair asked what I would like then made her suggestions. I am glad I listened to her I love her suggestion on highlights and help with the cut. I was going to color my hair. I have heard a great outcry from friends and family so very glad she got me to do highlights lol. So it only took me 5 years to find lol but I have found my salon.