DKD Associates, Inc.

I would say that my experience was awful, but seeing as how they are so bad I’d hardly call it an experience. I submitted an application a week ago, since then I have spoken to 3 different people in their office, all three said they would call me back and none of them did, I was also told they were going to call the owner and call me right back and never did. Absolutely unprofessional, and incompetent.

I use DKD to rent out one of my properties and I couldn’t be happier with the service. They found a renter in a little over a month, and while waiting for a tenant they repainted the inside and repaired whatever needed fixing. They don’t charge you for the work until they find you a renter, which is taken out of your rental income. Although repairs are rare, anytime they’re done, they use reasonable contractors and it never breaks the bank.
Before using DKD my wife and I managed the property ourselves which was a constant headache. Now, my only dealings with the property are watching a check get direct deposited into my bank account every month. They make renting easy, cost effective, and painless. I regret not turning to them sooner

NOT MILITARY FRIENDLY! They see military a mile away and have no problem taking advantage of us for all we are worth! MILITARY, RUN DONT WAlK FROM THIS BUSINESS! Completely unprofessional with infants in the office. As a mom I know how distracting kids can be, that’s why I leave mine at daycare when I’m at work! Faucet, leaking ceiling or any other problem will never get fixed! Filthy dirty upon move in. Family run in a bad way. ZERO STARS

DO NOT DO BUSINESS WITH DKD ASSOCIATES. My husband is in the army, and we moved to the El Paso area from a different state. When we got to the new rental property, the keys didn’t work in the door, but the moving truck was there so my husband had to hop the fence and go through the back door. Once we were in the house, we realized that the fireplace that was advertised on their website was not in the house at all. There were unpainted patches on the walls, trash ALL OVER the back yard, and the bedrooms smelled so strongly of cat urine that I had to leave the house. Ah. And the garage door didn’t actually open. So I called them and they were horrible. They said that they were going to keep half of our deposit because they had to «compensate for the time the property wasn’t listed on their website». They’ll be hearing from JAG, and my family and I will be doing everything in our power to have them blacklisted. It disgusts me how easily they threw a young military family like ourselves (on a fixed budget, etc.) under the bus, especially when the guy claims to have «military experience». Trust me, call Isabel Chacon from Century 21 instead, she saved our butts after this horrible mess at DKD.

I scheduled an appointment to view a home and I did show up 10 minutes late but when I got there, Fernando left an application in the door and left. I called the office and they told me to come back later that day if I wanted to see the home. All in all, he should have called if he wasn’t willing to wait 10 minutes for a potential future customer instead of leaving.

I rent from DKD and have had no problems with them. I hate renting and normally detest dealing with property managers; however, with this group it’s relatively painless. The house I rent was clean when I moved in; freshly painted, carpets cleaned. Any repairs I’ve needed have been done promptly and with no hassles. DKD lets tenants contact contractors directly rather than going through office. All contractors have been great — air conditioning, plumbing, electrician, maintenance — no complaints. The office staff has always been friendly and helpful and return my calls and emails promptly. I’ve never dealt with the owner, Fernando, so I don’t have an opinion about him. I deal with the people who do the actual work.

It’s been over a month since we’ve moved out. During the final walk through, they stated that there were no issues and we were good. However, we have still not received our security deposit. We keep calling, and the person that handles the money is always «out of the office.» We’ve called a handful of times and have stopped by the office. We are about ready to go to JAG and have them blacklisted if we don’t get our money soon. Do not rent from this company.

Save yourselves the trouble and stay away from this company at all costs. They don’t take care of their properties and don’t care that the roofs leak, the walls are falling apart, the fixtures, appliances are garbage. They are only in this business for the money. They will NOT take care of their customers. Trust me, take your money to ANY other company. You will save yourself a LOT of trouble and grief.

When moving to El Paso, as a military family of 6, we needed a place immediately. We got a place immediately… however the place was dirty and they lied about having it cleaned (there was melted butter all over the inside of the refrigerator since the power wasn’t on, nuts all over the floors, carpets were disgusting, and there were dead bugs in all the corners and windows!) We asked them to at least clean the carpet and they just came and vacuumed, they left the bugs in the corners where they couldn’t get to with a vacuum!
After 6 months, we decided we needed something bigger and so we gave 30 day notice, knowing we would have to pay for the entire month even though we weren’t going to be living there during that time. We understood that, but they also said they would charge us rent for every single month that it is available to rent, whether we lived there anymore or not. They also said they would keep our full $ 1200 deposit no matter if they rented it in 2 days. This company is predatory on military members and their lease is very sleazy. The owner «Fernando» claims he is a retired Sgt. Major (NO HE ISN’T), he’s more like a greasy car salesmen. He rants and raves about how much he cares about the military members and it’s just a bunch of junk.
They have their entire family working there to include babies in the office and we have waited more than 15 minutes just to pay our rent because the ladies were chatting and feeding the baby.
I WOULD NOT GO HERE EVER AGAIN and would advise anyone (especially fellow members of the military) to stay far away as well. If we had 3 – 4 weeks to find a home this would have never been our direction… EVER!
Shame on you FERNANDO AND YVETTE.