Holiday Inn Express El Paso-Central

This was one of the worst stays I have ever had! I travel over 250 nights per year, and these last 2 nights have been the worst ever!
I have called the front desk 5 different times about loud and obnoxious guests in the room next to me. I seen one of them urinating in the hallway, and another was obviously drugged out of his mind knocking on my door at 2 AM!
I assure you that I will never stay at this location, and because of this problem, I will never give another IHG hotel my business!
I don’t understand why management would allow this to continue!

The Holiday Inn Express in El Paso, Tx was not only comfortable but incredibly clean! Both the lobby and the staff were warm and welcoming. Besides a big comfortable bed, my room also had a microwave and refrigerator. The workout room and pool were just great. I really can’t wait to stay here again!

Our room was clean but the shower didn’t work. A maintenance guy had to come turn it on. The water smelled like eggs/​sulfur out of the tap.

Room was very nice and staff was nice but when I was checking out I noticed that the «rack rate» posted on the inside of my room’s door was $ 120 and I was charged $ 150. When checking out I was told by the manager that I was charge above the rack rate because the hotel was nearly full. Hotel’s only charge above the rack rate when they think they can get away with it. Avoid this hotel, there are much better options in downtown El Paso that offer full bar and food services (Holiday Inn offers none).
Tonight, I’m spending the night at the Hotel Camino Real in El Paso, a gorgeous historic hotel will all the amenities for the same price that Holiday Inn should have charged me, $ 120

This was the second time I have stayed at this location.
I was upgraded to a King Suite. The room was very spacious and the bed was really comfortable.
The staff are friendly, helpful, and seem to enjoy what they do.
The breakfast is the standard I see at all Holiday Inn Express hotels.
This location offers chips with homemade salsa and soft drinks in the lobby at 5:30. The salsa is FANTASTIC
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I usually stay at The Doubletree on my trips to El Paso, but it was all booked up, probably due to the visit from Il Papa. My secretary put me in the Holiday Inn Express instead.
Not bad… not bad at all. The furniture in the room was a little weird, but I got used to it and it was very functional. It appeared to be pretty new. The bed was very comfortable. The bathroom was a clean as a pin.
What impressed me the most was the lobby (recently updated, it appeared), and the breakfast area. It was super clean, modernly appointed and decorated, and the food was actually pretty decent… they had the egg omelette thingys that were pretty good. Great coffee.
The staff were very nice.
This hotel was walking distance to several decent bars.
Overall, not a bad place to stay.

I have stayed at many 3 to 5 star hotels, most in California. This hotel took much pride in their customer service.
My stay was exceptional and everything i needed to a microwave, at no charge, even to providing the dolly for my luggage was brought to my room. I even arrived at 11 o’clock in the morning and they provided me a room by 11:30
My stay was on February 20, 2016 .I did not get the name of the gentleman that answered the phone every time that afternoon and evening but hands-​down he was the most pleasant and accommodating staff member I have ever spoke to on the phone. I was treated like royalty!
I must’ve had one of the renovated rooms I was on the ninth floor and it was a very nice room for an extremely low price.
Shuttle service to the airport was also provided which was FREE!

The hotel is in a great location with parking close by but the rooms are outdated.
Some of the rooms are updated and nice, make sure to ask for the renovated rooms cause the old ones should be discounted.

There are old rooms and new rooms. make sure you get a new room. the showers are weird but other than that it’s a nice hotel in a good location and the staff is very helpful when they want to help.

Nice hotel clean comfortable. Good transportation to airport and convention center. Rooms nice clean, big TV, small pool but its downtown so its cozy. A little loud from the highway, but only outside at pool. Inside no nose from outside. Good nice access to and from all areas. Staff very pleasant, helpful, and asking how everything is for you very nice.

Its like a mash-​up of the St. Frances Motel in the movie Big where Tom Hanks cries himself to sleep and a real Holiday Inn Express.
— Room’s carpet and paint were still off-​gassing, I kept my door open for a hour to reduce the smell
— Halls and stairwell look like something from a procedural crime drama, scary
— Thermostat in the room was 72 degrees or off. Take it or leave it
— Lobby and room had been recently remolded (++)
It could get two more stars with a little more training and completing the renovation. I will try it again in a few months.

Breakfast was one of the best «free» continental we have EVER had. Great variety, fresh and always stocked full. Rooms were nice. Our room always felt a little damp and the even with the air the coldest it could go never got cold. Pool was closed so couldn’t use it but was very small. The work out room isn’t much of a workout room. Had 2 tredmills, 1 elliptical and 1 bike. The elliptical wasn’t a very good one do be careful not to hurt yourself on it. One day around 6 they had chips/​salsa/​nacho cheese and cans of pop in the lobby for people to snack on. Not sure if they did this every day but it was nice of them. We were here for a bowling tournament at the convention center about 7 blocks away. Free shuttles were available from the hotel. The walk wasn’t bad we usually did that. As soon as we got our luggage at the airport I called the hotel and with in 15 mins Cruze (the driver) picked us up. He was very nice and gave us some info and restaurants and things to do around town. I would stay at this hotel again

I believe this was my first ever Holiday Inn Express experience, so maybe the rating is more out of uneducated expectations. Let me give the positives first; free breakfast and wi-​fi and girly bath and body works amenities. The negative, I was scared out of my mind by a homeless man in the parking lot on the way in (not hotels fault) which gave me an unsafe feeling from the get-​go. The furniture in the room was beat up and the gym equipment barely functioning. The omelet that I got out of the breakfast buffet was frozen. And lastly, it is across from a bail bond building. I would give it 2 stars but felt the staff was too nice for that.

We enjoyed this hotel tremendously.
1. The staff is extremely focused on Customer Service
2. AWESOME pool (nice and warm
3. INCREDIBLE free Breakfast
It would be 5 stars, except there were NO towels at the pool! What else is new? This is a typical problem at these hotels… NO FREAKING TOWELS AT THE POOL!!!

The location is amazing and right off the highway. The building itself is much older. I’m glad they finally fixed the elevator, he had been broken for months. The breakfast bufffet is simple and tasty. I do like that they have soft/​hard pillow options which I don’t see anywhere else. I will stay again for convience off the highway and price.

Something I just realized: I’m a lot like William H Macy in ‘The Cooler.’
We’re both kinda ginger-​y, we both show signs of premature aging, and everything we touch breaks or mysteriously reaches a state of disrepair. It’s a gift really.
I came here, checked in, took the elevator up to my room, tried to come back down and it was broken.
I brought some leftover back to my room, wanted to put them in the mini fridge, it wasn’t working.
I start fudging with the mini fridge, trying to get it to work, then not only is it not working, but it also starts making an internal noise that sounds like there’s a little man inside sandpapering the icebox.
Le sigh. Or as some would say in El Paso, ‘El sigh.‘
The hotel itself was fine, I think I just got a lemon… which is what usually happens to me.
The staff were beyond friendly. Truly. Hats off and 5-​stars to them. Richard, the shuttle driver, was just about the nicest man ever. He was exactly the kinda guy you want to pick you up from the airport when you’ve just spent the last 5 hours on 4 different flights and could use a little cheering up.
When I arrived the woman at the front desk (who the sign told me was the general manager) was no different. Just as sweet as can be and she even let me check into my room 4 hours earlier than the regularly scheduled check-​in time.
I loved that the hotel had a shuttle that’ll take you to/​from the airport or anywhere within 2 miles of the hotel. And I know normally when hotels say that the shuttle is almost always mysteriously unavailable when you want to use it, but that wasn’t the case here. In fact, I saw my previously shuttle driver (Richard) in the lobby the second day of my stay and he practically chased me down to see if I needed a ride. I was actually kind of sad to say no and that my friend was actually waiting out front for me.
The hotel is pretty run of the mill otherwise. They have a really small outdoor pool just off the lobby, though it was closed for winter during my stay. My room overlooked El Amigo Bail Bonds and I could see all the way over to the famous Juarez ‘X’. They have a continental breakfast in the morning that I never woke up in time for, but on Thursday evening I got back to the hotel early in the evening and their was some sort of left over buffet set up in the lobby. Most everything had already been ransacked, but I did manage to gank a cookie… that was burnt but in the good way. I wasn’t even hungry but I couldn’t help but scarf it down.
The have free wifi and the TV had basic channels, a few cable one likes MTV, VHI, and all the other ones that used to be educational but now only show ridiculous reality shows, and HBO. The little paper slip that had all the channels and numbers on it was pretty badly stained with something yellow. That was kinda gross, but of course I still picked it up and put it on my nightstand because my love for TV is stronger than my gross-​stuff gag reflex.
What I didn’t enjoy was that the elevator (that broke basically as soon as I got there) wasn’t able to be fixed during my entire stay. They still had one other elevator, but it was so slooow having to wait for every floor and everyone else staying at the hotel PLUS, all the construction guys were using it so you basically had to take the stairs unless you had an extra 10 minutes to wait, and wait, and wait. And what I REALLY didn’t enjoy was being woken up every morning from the sounds of my room walls shaking and the sounds of drill and buzz saws and other noises that make it impossible to sleep, work, concentrate, etc. Not ideal. Also, the shower head and water pressure suuuucks but I’m also kind of a hotel water pressure snob so it might be fine for others.
This isn’t my first choice of place to stay when I come back to El Paso, but it’s in a decent area, within walking distance from a few cool spots and ranks as a solid ‘OK’ in my book.

So you’re heading to El Paso and most of your budget is for great Mexican food and tequila! You’re on the hunt for a budget hotel and this HI Express will meet your need very nicely.
* Clean rooms and a solid housekeeping staff to keep them that way.
* Speaking of staff; everyone here is super friendly.
* Like every HIE, free breakfast.
* Nice location. Downtown is two blocks away.
* Free airport shuttle.
* Lots of deals on the room rate with many folks getting way under $ 100 night.
Save some $$ by staying here and you’ll have enough to try that crazy Texas-​sized one gallon margarita!

I felt bad giving them 4 stars instead of 5 because really we had such a good time and the staff was so nice. THEN to top it off, i read that Anson mother-effer’s review, and it’s clear to me that he’s a racist douchebag, so to make up for his bias, i am upping this to 5 stars. Don’t listen to a guy who says condescending things about spanish speaking people.
and anson, maybe if you hate trying to communicate with people who speak spanish, you should stay away from el paso. i’m sure they won’t miss you.

Hotel is fine, but we have a room on the 7^th floor and the wi-​fi signal is balls slow :(
that being said, great continental breakfast. They have a little shuttle outside that will take you anywhere within 2 miles of the hotel. We went to a Mexican restaurant down the street. The Holiday Inn has some computers in the lobby that have full speed internet which is what I’m writing this review on. Free newspapers and Repubican Fox news on blast in the lobby which makes for good jokes and commentary while you’re eating breakfast. Warp speed elevator gets you where you need to go promptly. The premises is well maintained and clean. Free coffee in the lobby. Small work out facilities w/​treadmills and elliptical (no weights). If they could fix the slow Wifi in the hotel rooms, this would be a perfect holiday inn express. $ 50 a night… pretty good value.
Becoming a fan of the Holiday Inn Expresses. Maybe the Gypsyhawk tour hotel for 2013???

Budget hotel done right. Comfy beds a la Westin’s Heavenly collection and dogs welcomed. A hot continental breakfast will greet you in the morning and USA Today slides under your door for a homerun.
Thanks Holiday Inn.