Mister Car Wash & Express Lube

Outside guys were comparing and showing off new tattoos while I waited in the car for someone to attend me. 4 minutes waiting. I got here at 9 am picked Fs#2 wash package $ 19.99 and asked for my trunk to be vacuumed because I dropped dirt from a plant. The attendant didn’t ask me what scent I prefer so when I came inside I paid and asked the cashier she said the guys will do the scent when they are done. She didn’t ask which scent I prefer so I said can I request new car. She said yes. But didn’t go and tell the guys or talk on her radio ear piece thing. So we shall see. Restroom was clean as was waiting area. I didn’t get coffee or popcorn. I finally ask the cashier she calls a guy he calls for the car it’s been ready parked on the side of the building. He hands me the keys I have a stroller am I supposed to hike down to the side of the gateway to get my car??. I asked the guy can someone go get it and bring it up he says «oh yeah hu»…a guy in a blue shirt goes and gets my car says he is a supervisor. I tell him my entire complaint he says i will go get you a free wash blah blah. he goes inside a guy in a yellow shirt helps me with the stroller after I put the baby carseat and base in the car. He helped clean my dashcam I was going to tip him for helping but he closed the door and walked away. After putting everything back in my car getting my seat comfortable and adjusting my mirrors and the air conditioning the blue shirt guy never came back. I left. Called in my complaint spoke with Luis Salazar a member of the managing team as he put it. Gave me the same promises as the blue shirt guy, for my next visit. I have to say my last 2 visits plus this one have not been good ones. I don’t think I will be going back even with a promise of a free wash… after re-​reading I would like to add I just realized I didn’t get a scent in my car.

Paid $ 168 for a detail and shampoo they missed alot of parts in the inside and left what looks like dried up shampoo on the plastic pieces and vents… check your cars before you take it!

This is the worst location in El Paso after spending 42 dollars they didn’t have my truck back to me in an hour like promised. Instead at over an hour and a half they told me they were busy and needed more time. The management was rude and they gave me a free basic car wash that doesn’t even match the wash the messed up.

Just had my car washed from this location. The staff were friendly, knowledgeable, courteous and fast. I purchased the «manager special» that included: FS 2 wash package ($ 18.99), N1 protectant for $ 3.00 (exterior shine protectant), and a Total Release $ 15.00 for total of $ 36.99. As for the wash, the interior was clean with a few spots here and there, but nothing to complain about. I have an all black interior so it’s very easy to spot anything. In the transmission shifter, there were crumbs left were they didn’t clean it. That’s the only true complaint. We had the car in about 20 min or so. Now, the fun part. After getting the car, the staff who handed me the keys said that the Total Release, (which is an aerosol air cleaner/​odor eliminator that is entirely released at once, into the car while being washed, like a bomb) requires the windows to be up so that it doesn’t escape initially. He said to turn on the AC to help us breathe. Well, as soon as we got into the car, my husband, my 12 yr old son and I could smell the fumes. We turned on the AC Max, not thinking, that it would circulate the fumes, instead of turning on the regular AC which pulls in air from
say the least, my son and I got a little high. Lol. My husband did not. He said he was fine. So, just a heads up, Total Release may cause dizziness/​drowsiness, which it states on the back of the bottle, and it costs and extra $ 15.
I felt immediately better once I stepped out the car and got fresh air. And a few minutes later, I went back into the car to see if the fumes were still there, but it had dissipated by then, and all I could smell was the Ocean Breeze scent. It smells great. The car technician said it lasts up to 2 weeks. I look forward to going into a clean, great smelling car for these next 2 weeks.
No, not upset about the Total Release, think it actually kinda funny. And yes, I’ll continue going to Mister Car Wash.
Thanks for reading.

If you like snotty greeters who barely listen and not say thank you… for 50.00 bucks with tax for a full clean you’d thi k they don’t need to make excuses about a poor vacuum job.

Great place to get your car washed. FREE WiFi And popcorn. I don’t think I’ve ever waited longer than 15 mins even when there was a line. I like to deals they opened up. Monthly washes and vacuums. Can’t beat that. My truck always looks great when I leave.

I went on early one morning and was handed a «menu» of car wash services. There about four to choose from. I picked the one for $ 21.99. My husband went the next day and was handed a «menu» that had only two car wash options and my $ 21.99 wasn’t listed. They cheapest was $ 29.99. So you never know what menu you will get or what options you will have. When asked about the $ 21.99 car wash the service attendant suddenly didn’t understand what my husband was asking for. SHADY

No issues here, everybody is always nice, good service, car looks and smells very good.

The people that work here are courteous and professional. They were quick and did the job right. I love the feeling of driving in a car that has just been washed. Thank you Mister Car Wash for your consistency in the service you provide!

Good friendly service…