Rio Grande Urology

I will be blunt — I have not been able to get in to see any of the doctors at Rio Grande Urology, as they will not take my insurance (through Blue Cross Blue Shield) as a new patient. I suffer from chronic prostatitis, and the symptoms have been bad lately, and I have not been able to get the care that I need.
I have called twice — once to make an appointment with Dr. Davalos, the second time to (try) to make one with Dr. Bagg, and I have been turned away both times. The first time, I offered to pay out of pocket, and was told it would be double-​billing (only true if they charge both me and my health insurance for the visit) and I was left to deal with the symptoms for myself.
This review is not a judgment on any of the doctors — both Dr. Davalos and Dr. Bagg are well-​regarded, and I’m sure they’re very fine urologists. The review, however, is intended to show clearly — if you are a new patient, your health insurance may end up being the biggest obstacle to you getting the care that you need. And for that reason, I would not recommend this particular outfit. The fact that they would turn away someone who is in pain is cold and not what one would expect from folks who have entered into a profession, ostensibly, to help people. As a business that’s involved in healthcare, that is more troubling than anything else.
As of this review, I still have not been able to get the care that I need — to be fair, Dr. Bagg’s staff did, at my request, recommend a urologist on the other side of town from me, but with my symptoms, getting to him is going to be problematic and painful — Rio Grande Urology is much closer to where I live, and it would have been helpful to get care from such highly recommended doctors.
I have no malice towards any of the doctors here, but I do think it is important that people are aware of Rio Grande Urology’s current policies and the possibility that they will be turned away when they really need the help.

Dr. DAVALOS WAS CANDID AND VERY PROFESSIONAL! He was very honest and up front… didnt bother to come on out and spill da kidney beans (stones). Right from the get-​go he said my daddy was gonna be all right! No surgery needed, and pleasantly sent us on our way! Staff was courteous, and by the way… this office IS HIDDEN NEXT DOOR TO THE EL PASO ORTHAPAEDIC OFFICE! IT DOESNT FACE LEE TREVINO! (look for bluegrey entrance!)