Sunland Park Dodge Chrysler Jeep Ram

Service is terrible. If you buy a vehicle from this place, DO NOT buy their «GAS AND GO» plan. They cannot get anything right.

I would not recommend this location for purchase or service. Horrible experience and knowledge of repair service. I have gone to them on several occasions for help and repair and they could not fix my Jeep. In addition, I left with yellow marks on the bumper. So DISAPPOINTED! I work hard to be able to purchase a Jeep and for others to not take their job seriously is horrible!

They will never get money from me again!
I bought a 2014 Jeep Patriot in May of this year. My Jeep Liberty had been crashed and was a total loss. The Patriot was priced to sell and we needed to get me out of a rental and back on the road. The Jeep drove great in town. But when we took it on our yearly road trip to California the tranmission overheating light came on. When this happens the vehicle decelerates to 40 mph. Very dangerous on the freeway! Pulled over and read the owners manual which said to pull over, put Jeep in neutral and wait for light to go out. This happened 14 times on our trip! I called the Saleslady, Shelly from Sunland Park on our way home. She said to take it to the nearest dealership. We were able to get it in to one in Scottsdale. Had to stay an extra day and the result was No codes, no recalls and they thought maybe the transmission fluid was overfull and so drained it to the lowest safe minimum. Transmission overheating light came on two more times on the way home. Called Shelly and she said bring it in to their Service Dept. Called their Service Dept and they were so backed up couldn’t even get an appt. Had it checked at another local dealership. It check out No codes, no recalls. The Service Dept. Manager called me to let me know the transmission is fine. It functions just as it was designed to. There have been bulletins from Chrysler about this transmission. It’s a Continuious Variable Transmission. (Warning, avoid this type trannie like the plague!) Called Shelly to let her know. She said she’d never heard of that and to bring it in to them no matter how long it took. Called their Service Dept. They wouldn’t even make me an appt because there were 6 vehicles ahead of me. I asked what hope I had of being #7 if I couldn’t get an appt. So they said to call back in a week. I did and got the Jeep scheduled for a Monday. Took it in. Service Advisor (SA) hooked it up, no codes, no recalls. (No duh!) They kept the Jeep to try to diagnose the problem. SA called me later that day and said they hadn’t been able to replicate the problem and could they keep it an extra day. I agreed and said they could keep it 2 more days because I couldn’t make it back over there until Wednesday. Wednesday afternoon SA called and told me they couldn’t replicate the problem but research showed if the transmission fluid is too low it can cause the type of problem we had. So they filled it up. When we went to pick up Jeep I told SA that the dealership in Scottsdale had told me if the fluid was too full it could cause the problem so what was it? SA admitted he didn’t know. He’d seen this type of problem but not in quite a while. So we went to talk to Shelly and let her know the outcome. She was very apologetic and offered to try and get us into a vehicle that would work for us. We looked at a 2015 Jeep Cherokee which was nice and had incentives. When Shelly came back with the numbers they offered us $ 13,000 for the Patriot. That’s the Blue Book Value. We paid $ 17 885. I figured they wouldn’t fully reimburse, but Blue Book? We can get that anywhere. When we weren’t satisfied Shelly brought over Todd, one of the managers. He told us that was the best offer they could make. We told him that Jeep should be sold with a warning. He told us we should have read the Owners Manual before purchasing. Really?!! I’ve never read the Owners Manual before buying a car. So here we are stuck with a Jeep that can’t handle road trips at high heat doing the speed limit!

Parts Department Review:
We were driving through this morning when we had a part on our Jeep start to go bad. I called while we were still 45 minutes out and Tony was so helpful on the phone. They had the part we needed, but only 1 left in stock. He put the part to the side for us. When we arrived, he grabbed the part, brought it out to the Jeep so we could verify it was the correct part and didn’t try to up sell us something we didn’t need or push on install. He was friendly, chatted with us about the Jeep and parts.
Military discount, availability of parts, knowledge and friendliness of the staff made it such a great experience, and one less stress to deal with during a road trip! Thank you!

STAY AWAY FROM THIS DEALERSHIP!!!
My mom bought a used 2014 Jeep Patriot towards the end of May from these people. The dealership was aware that there are common issues with the transmission on the Patriot; yet failed to disclose them at the time of sale.
During my parents trip to visit us in Arizona (two months after they had purchased the vehicle from Sunland Park Jeep) their vehicle went from 75mph to 35mph in a matter of seconds. They were able to quickly pull over to the side of the road without being hit. After letting it rest for 10 minutes, they were able to drive it again; however, they couldn’t go the speed limit without the issue duplicating itself.
When they got back into town, they took it back to Sunland to see what the issue was and how it could be fixed.
The mechanic said its a common issue in Patriots. These cars are great for getting around town; but the transmission can not handle speeds over 70 (i.e. not good for highway travel). Being that my parents frequently like to go on road trips, this is obviously a problem.
When my parents talked to their salesperson and the gm… they were told, «they should have read the owners manual before buying the car.» However they’d be more than happy to give them 13k for the car. My parents bought it 3mths ago for almost 18k.
I can not believe how slimy these people acted towards my folks. We have disclosure laws to help protect consumers from shady dealerships as this one is sadly proving to be.
My parents did read the owners manual and there isn’t anything in there suggesting that this is an «in town» vehicle only or that the transmission can’t handle speeds over 70mph.

I ALMOST bought my first car from here (a Jeep Patriot) and it was literally the best deal I could have ever gotten, but while we were trying to get our loan approved, they sold the car ?! 6 FREAKIN hours of financing– and they sold the car (while we were trying to finance) ?!? I was so upset I cried??? If you decide to go there… Don’t get bamboozled?!?