White Lace Bridal Boutique

Any problems manager will take care of it, he’s a good guy. Left very happy with beautiful dress!

Stay away from this place! The owner is extremely rude, cold, and unethical as stated in the previous review. I was measured by the staff to find the correct sizing for the dress. I tried on my dress in my size to make sure it fit perfect before I ordered it which in fact it did. However, after the order was placed and months passed by, I went to pick up my dress and found out that the dress did not fit at all. The back was extremely tight causing back cleavage. The chest part of the dress was extremely and oddly loose to the point where my breast were falling out. The sales associate measured me again at the store and said I have lost 1″ on my chest, waist, and hips. Now, logically speaking the back should not be so tight, it should be lose instead which was not the case. The chest area should be slightly loose and not as loose as it was. Additionally, the lace all over my dress was loose and popping off. I spoke to the owner about the issue and he said that’s the beauty of the dress because it was hand sewn. How can that be beauty if it’s not even sewn on correctly? There had to be some mistake with the manufacturer. Even the sales associate told me after I left the store the 1^st time that she told the owner that the lace looked bad. I told the store owner that I would still like the dress but not this one since there’s obviously something wrong with it. He told me that the industrial machines are perfect and never make mistakes. Well, people aren’t perfect and they operate the machines. Sometimes there are bad batches. All I wanted was for him to return this dress to the manufacturer and order another one. He told me NO. Then I told him that I want my deposit back and he responded with NO again.
I gave them the chance to fix the lace, front, and back. They only did the back and lace. The back looked good and at the moment so did the lace. I brought the dress home and noticed they had GLUED certain parts of the lace down! Who does that to a wedding dress?! I later took my dress to my seamstress to fix the chest area and was charged $ 400 to fix it the chest area due to the fact that the dress was so badly cut. Without me saying a word, she said the pattern is extremely off for that size and style of dress. She has never seen a wedding dress be so loose on the top in all the 20+ years of being a seamstress.
I don’t want any bride to go through the nightmare I’ve through with my dress. The owner is unapologetic, cold, and should not be in the bridal business. Stay away and don’t go through the nightmare that I am living in today.

Unethical owner– This review is written by an extremely disgusted customer!
White Lace was the first store I visited when shopping for my wedding dress. I am a decisive person who typically decides/​buys at their first decision. But I had no idea that deciding to go with a dress I liked would have turned into such a disaster. I should have seen the signs from the beginning as a bad signal.
First, the sales lady who helped us was very pushy (by «us» I am referring to my sister and I because we happened to both be shopping for wedding dresses at the same time). Our sales rep was unhelpful, she literately told us that every dress we tried on was perfect, and the more expensive the dress was, the more perfect it was to her. After trying on 6 dresses I made up my mind, bought a wedding dress from White Lace and paid in full amount (~$ 1,600 USD).
My sister, however, decided to hold off and look at other options/​stores in order to make a comfortable decision. In an attempt to pressure my sister into making a purchase at White Lace as well, our sales rep and the store owner of White Lace, offered each of us a $ 50 discount for making a referral and they said my sister and I can use each other as the referral to get the discount. They then pressured my sister into making a refundable deposit on one of the dresses she tried on– the rep told her, «we know you won’t find nicer dresses anywhere else in El Paso!»
We visited Ella Blu next and my sister ended up finding her wedding dress there instead. Now looking back at my whole experience, I really wish I had gotten my dress from Ella Blu as well because the staffs there were patient, genuine, and we never once felt that they were being pushy or pressuring us into making a purchase. Since the two stores are down the street from each other, we returned to White Lace to collect my sister’s refundable deposit. Since we were back there again, I decided to double check the details of my dress with the owner, especially in regards to the delivery date. He assured me that since I had paid the dress in full it would be delivered to me by May 22. May 22 has since come and gone and I still have not received my dress. I even called the store on May 20^th just to make sure everything was still on track for a timely delivery but instead the owner of White Lace told me that there was likely going to be a 2-​week delay. He did not provide me with a reason as to why my dress would be arriving later than expected and no explanation of why I had not been contacted sooner to be made aware of the delay.
Due to the delay, I have had to push back my appointment with the seamstress and I have been under a lot of stress out of fear that I won’t have enough time to get my alterations done. The White Lace store owner showed no sympathy nor was he apologetic about the delay. Instead he began harassing me for $ 50 and said that I have to pay the store back the $ 50 I was given as a discount. The discount that They offered, the discount I Did Not even ask for, A discount of $ 50 even though I paid $ 1,600USD up front in full! I was disgusted by the way he was talking to me and demeaning the $ 50. At the end of our call the White Lace owner said he would contact the dress manufacturing company and get back to me with an update on when exactly my dress would be delivered. An entire week went by and I hadn’t heard any updates from the store owner nor had I received a follow-​up phone call or email with the new status. I ended up calling him again and the second time he assured me he would call the dress manufacturer right away this time and would get back to me with an exact delivery date. When he called back he told me the dress would be delivered within 6 business days. Immediately after, he began harassing me again about the $ 50 since my sister did not purchase her dress from their store. He demanded $ 50 even though they had not delivered my dress on time, they neglected to follow-​up with me on several occasions, they failed to provide me with a reason for the delay, they never apologized or took responsibility for the delay of my dress yet the store owner has the audacity threaten cancellation of the order of my Wedding Dress after I paid ~$ 1600 all for $ 50. This has got to be the lowest of the lows in customer service. I would not recommend anyone who expects professionalism, curtsy, timeliness or follow-​through to do business with White Lace.