Dick’s Sporting Goods

The entire staff was nice and welcoming to me except for one lady who made a snarky comment when I asked her where the mouthguards were. It was extremely rude and completely uncalled for. Everything else besides that was a good experience.

The store has a lot of merchandise but not a very good soccer cleat selection. I agree with some of the reviewers that the staff is what makes this store so unpleasant. I took my daughter to look for cleats and the salesman were so busy talking to each other they could hardly help us. When they brought out a pair I waited until the salesman finshed chit chatiing with another to ask a question and then they resumed the conversation, So i left the department. When I went up to the cashier the lade was working on something and never looked up or said just a minute or hi or anything. I went to a different cashier. I was told very bluntly they don’t take any coupons. I asked if they do what big 5 does and give you the last sale price if you ask and she kind of glared at me– no! Ok then… so I left the wet suit and walked out. It’s unfortunate. I have gone to Dicks in Glenview, IL where they are as nice as can be. If no one is in the store they should be all over you to help!

Dick’s is a great place to come try out various models of clubs and see all the gear, but their prices are not so great. The staff seemed very knowledgeable and friendly, but it’s hard for me to give up the savings of online shopping once I know what I want.

3.75 Stars
I am a bit surprised that these huge sporting goods stores can afford to stay in business. They must need to sell a lot of items to afford the overhead. This is your classic, large sporting goods store. 2 of the employees in the store were very warm and helpful. 1 seemed less than enthused to be there.
There was a good selection of pretty much every typical sport you could think of. They have a nice putting green to try out putters. They allowed my 2.5 year old to have fun trying the different «toys» in the store. The yoga mat selection included Manduka, which is the only mat I recommend every purchasing.
BOTTOM LINE: A good store to get your sporting needs when you want it NOW and don’t care about price.

I’ve been to this location before and have always had a pleasant shopping experience. Went there today to buy a couple of items. As usual, the staff walking around stopped to asked if I needed help… They were both courteous.
When I went to pay, the cashier that called me to her register was engrossed in conversation with another employee. I walked to her register, put my items on the counter and still, she continued her personal conversation. She started ringing up my items and after about 30 seconds, she finally stopped talking long enough to greet me with «Hi, how are you?» To which I smiled and replied «I’m fi…» Well, I never got to finish my sentence because she decided to pick up where her conversation (with the other employee) left off. Her «Hi, how are you?» was merely a greeting as she didn’t really care how I was since she didn’t bother to listen to my response. Sigh. Is this how paying customers are treated nowadays?
I still give 3 stars because the store has a good selection of what I needed and the two employees that did offer me help shouldn’t be dinged for the rude cashier.

Everyone was sold out of everthing football except Dicks. As usual, my child lost his mouth guard just prior to practice. I spent an hour driving around to Sports Authority, Big 5, and eventually wandered over to Dicks. They had the product I was looking for (one that didn’t have to be boiled… no time for that nonsense) and headed to check out.
That is where the process bogged down. Check out took what felt like forever. From the other reviews, it appears that staffing seems to be an issue. If you are not in a hurry, they do have a great selection.

Tent sale wasn’t as good as the last tent sale I attended. Prices still seemed kind of high. They did have some great Lakers gear though.

Good luck trying to find someone to help you. I waited over 15 minutes for somebody…

Went in for a new bat for my son, we found the bats easy enough but they were locked up so he couldn’t really get the feel of any one in particular. We looked for help… Crickets… We found a help button pressed it and got someone from a different department. They called for someone else… Crickets… Finally the guy comes my son asks to see a bat the guy unlocks it then walks away… Freakin hell this bat costs $ 300! He didn’t give my son another option to look at other bats before he was gone. For that amount of money I would have liked a sales person to actually stick around to see if we wanted to see other bats or at least see if we even wanted that bat. Really bad customer service.

Chris in the golf department is the best! My boyfriend was looking for a new driver and went during their big golf sale. Chris was very knowledgeable and helped my boyfriend pick out a couple of drivers to try in the simulator. He would adjust the driver to my boyfriend’s hitting habits after few hits in the simulator, have him try again, adjust, and continue until my boyfriend’s comfortable with the driver. The driver was a great deal; thanks, Chris!

I gave Dick’s 3 stars only because of employee (Mike Knight) working in the shoe department. If it weren’t for him I would of only given 1 star. He was working his ass off helping 3 – 4 people at the same time. All that time he was friendly and productive with his hands full of boxes trying to please all of his customers. I felt sorry for the poor guy trying to do everything on his own. Dick’s is lucky to have a worker like him!
One more thing… all the other shops in this El Segundo shopping center is nice. Except for this place. The shoe department looked all rundown due to the busted up ugly benches. Come on Dick’s .Really? Damn. Fix the damn benches.

Worst customer service ever received. Went to return their OWN item and they say they can’t return without receipt. Ask for store credit and they say without receipt they still won’t do it. Get with the times Dicks, sometimes circumstances should allow for someone losing their receipt.
UNACCEPTABLE!

Clifford in shoes is amazing he did everything to make me happy till I found that right pair

What’s your sport? They’ve probably got you covered. Baseball? Jeter said you can take his place. Basketball? Kobe wants his shoes back, you can get your own towards the rear of the store. Golf? Tiger said check to the right when you walk in. Swimming? Phelps might be in trouble so buy an extra suit.
Neat inside with a wide selection of sporting goods. I like that it’s never too busy, always clean, and everything is where it’s supposed to be; on the racks or shelves. The store is also organized logically with nice wide isles so you don’t have the cluttered closed-​in feeling like at some other sporting good stores. Prices are comparative to the market for this type of store and you can find some good sales if you look. Finding help isn’t a problem and the staff is friendly. Easy Parking.

Came here for soccer stuff for the Fall season and backpacks for school. I felt the amount of soccer gear was good (colors, sizes, etc). The gentleman who helped size my kids wasn’t the speediest but he was thoughtful. The backpacks were outrageously expensive. Yikes!

Worst customer service.
I understand you get paid minimum wage and thats fine but DO YOUR EFFING JOB!
standing 10 feet from the cashier in front of the sunglasses case waiting to be helped for 10 minutes. THEN I notice this little machine asking me to push a button if i need help. I push it and it makes a beep sound. This button apparently doesnt page anyone to come help you, it just makes a sound so if anyone around you feels like coming to help, they might hear the sound and walk your way. On the day I was there, I hit the button, waited a few minutes, hit it again and no one ever came.
Go somewhere else. Even if you have to spend more money cause DICKS is not worth it.
Never ever going back

Dicks is probably the best all around sports equipment store in SoCal. Tons of gear and clothes for everyone, except me, sadly. I’m super fit and tall, nobody has clothes in stock for anyone 6’4″ and 185lbs. Everything is baggy or too short. I can’t blame this on Dicks though, most clothing manufactures don’t make things I can wear.
I do love coming to Dicks, and they do have shoes that fit me, so that’s good.
if anyone knows where I can get good stuff to fit a tall fit guy, let me know.

How about that??? Are you slummin’ in El Segundo? Need new kicks? How about a jog bra? Maybe a hot pink golf shirt so you can look like a huge douche?
Come to Dicks. Dicks has EVERYTHING. I’m not even kidding…
Dicks has a huge parking lot.
Dicks is just huge, you can ride a bike around inside.
Dicks has a video golf swing analyzer.
Dicks has board shorts.
Dicks has those little thingies you put in your sneakers so they don’t stink.
Dicks has fishing poles.
Are you sporty? Dicks.
Are you outdoorsy? Dicks.
Are you tryin to be a baller? shot caller? brawler? baby dipping in your Benz with the spoiler? Dicks.
Ya’ll been told.

I’ve shopped and bought items here a couple of times. Today though I felt I will not return. When I was at the register an employee was helping another customer who wanted to make a return. Her whole attitude screamed how dare you return something. The customer left and she came over to the colleague helping me. She gossiped about the other customer using strong language. I mentioned it was inappropriate and she pretended she said something else. I’m not going to risk being insulted when I return something. Sorry going to take my sport needs somewhere else…
Ps the dressing rooms are not ideal and it can take a while to find someone to help you. Store is big.

My boyfriend and I came here because we were on the hunt for some LA Kings gear and this was one of the places on the top of our list to look. Their sports teams fan section was pretty big — there was an immense amount of Lakers and Dodgers stuff, but that obviously wasn’t what we were looking to buy.
The Kings stuff was okay. While they had more options than we expected, the designs on the t-​shirts and hoodies were weird. The logos were a little too flashy and not really true to the Kings as a team. Glitter on a Kings shirt? No thanks. Luckily, I found a simple grey hoodie with the LA Kings logo on the front — just what I wanted. I normally wear a large because I like my hoodies a little loose fitting, but the sizing on these hoodies are WAY off. The «extra large» fit like a large… so be sure to try yours on before you buy, just in case.
I probably would have given this place a better rating because the store itself is nice and has a lot of stuff to see, but the service was really lacking. We weren’t talked to by any employee until we went up to pay for my hoodie (which, by the way was $ 44, I thought that was a decent price). I just think at least ONE employee could offer to help or see how we were doing. But I guess not.