Emirates Airlines

DO NOT BOOK EMIRATES FOR ELDERLY PEOPLE or ANYONE WHO CAN GET SICK EASILY WITHOUT PROPER FOOD AND WATER FOR 16 hours!!!
Basically unless you are a hiker or amazingly fit, you will get SICK in an EMIRATES flight without proper food and water!
I had book flight tickets from Mumbai to LAX for my 65+ year old parents with an asian vegetarian meal preference.
Service: Get ready to be humiliated and insulted if you are a VEGETARIAN or if you need WATER more than once in 16 hours!
Extremely slow, rude and poor service. My parents were denied or delayed vegetarian meals several times in the 16 hour flight. My dad had to request several times for food and the air hostess was talking in a very insulting and humiliating tone to my dad. All this effort my dad made to get his vegetarian food only to realise the food was sub-​par and very bad and he got an upset stomach!
If you think, you can get by with little food as long as you get enough water, well you are in for another battle. My dad and mom requested for water, but every time the air hostess would disappear after switching off the call button above and not come back with any water. My dad got frustrated and kept it on until they gave him water for which he was rebuked because apparently the call button is so inconvenient to the air hostesses!
Air hostess would rather forget about getting water for elderly people and scold them if they pressed teh call button more times for WATER??? SO BE PREPARED TO REMAIN THRISTY FOR THE CONVENIENCE OF THE AIR HOSTESSES!!!
Cleanliness: WINS FIRST PRIZE IN THE BEING THE DIRTIEST LOOS FOR INTERNATIONAL TRAVEL beating all other airlines from india!
The loos are extremely dirty and the flight attendants dont even bother cleaning it even once even after several passengers requested it. It was hard to even go to the loo for my parents!
When my parents landed in LAX and I received them, my mom got sick and I had to take her to urgent care, while my dad was extremely weak and was on bed for a couple of days!
My advice is do not put your loved ones through this torture. Book Lufthansa or Cathay Pacific instead for LAX! They provided much better service and were cleaner. the only reason I booked EMIRATES is because THEY HAD asian vegetarian food, dont bother because they dont give it you and if they do, it was really bad anyway!
The air hostesses are busy chit-​chatting, putting on make-​up or taking selfies. Ask them to actually do their job and provide a decent service and be ready to be insulted right back! They only oblige for photos or some such vain time wasting stuff and not for a glass of water!!!
STAY AWAY FROM EMIRATES.

Stay Away from Emirate Airline, you ask why? here is the reason!
Their advertisement might promise you a luxury flight but the facts are far from truth. Our recent travel experience with Emirates Airlines was terrible. We (me and my Husband) booked our very expensive international round tickets online at
. When we reached to our destination, we had a hard time finding one of our suitcases on the carousel, suddenly we spot a big plastic bag that had Emirate signs on it and when we looked at it, we couldn’t believe what we saw! Our suitcase was torn to the pieces and the suitcase along with all our belongings were spilled out and broken inside the plastic bag!!! we couldn’t believe our eyes, it was not like the zipper was broken or anything, IT WAS TORN TO THE PIECES. And keep in mind, it was not a cheap old suitcase, it was an EXPENSIVE BRAND NEW suitcase that I just purchased for this trip. I went directly to emirate booth in the airport and they told us they don’t know where this happened and we should mail them once we return and they will take care of it. (We took picture of everything as a proof and I am going to attach them here!). I took my broken stuff in the plastic bag and left the airport, next day I tried to go to the Emirate office but as it was local holiday they were closed so I told myself, just trust them and mail them once you are back, BIG MISTAKE!!!
Once we returned, guess what, OUR SUITCASE GOT LOST!!! I couldn’t believe this is happening again, we went and found Emirate people and told them we were planning to complain about what happened in our going trip and now again, we suitcase is lost!!! they couldn’t again find it and they sent us back and said they will find it later, GREAT!!! I was so mad and frustrated and couldn’t believe this is happening. Three days later they found my suitcase and finally I got my belongings.
I sent an email to Emirates stating our experience for both things, attached the picture as proof and told them how horrible my experience was and they need to replace my broken belongings and my suitcases. They replied my email and told me they are sorry but they can’t do anything about it as it has been more than a week!!! I told them are you kidding me right now, I was on a trip and your airline employees told me to do so and I need an answer immediately, guess what, NO REPLY! could they care any less on how they treat their customers? JUST WOW!!!
No apology was provided, after receiving the email advising us to contact travel insurance, we attached the photos, till today no reply. It is more than 1 month.

I only give 1 star cause no zero star available. It’s really hard to sit next to people who don’t understand proper hygiene. The BO was unbearable for a 15 hour flight. I had to put a blanket over my face for the entire trip for 15 hours. The lady behind my daughter coughed the entire flight without covering her mouth and every time my daughter reclined her seat she complained and insisted my daughter sit straight up so she can have more leg room. When my daughter tried to recline after a lousy meal she stopped her from doing so by blocking her chair with her knees. Did she think she was in first class or so? The plane can be called fob airline !! Expect BO galore and everyone sick with no common manners that we westernized people have. Smells of the food are another entire review ! Absolutely disgusting. Pay for business class or choose another airline to save yourself the torture.

Worst airline when it comes to customer service. My mom booked a flight from lax to Delhi but she was not able to fly because of a fall and fracture for which she was hospitalized and then sent to a rehab facility. We informed the airline in advance about the situation with hope of being accommodated due to her situation. She is a senior citizen with stroke and other medical conditions. We submitted all the medical records for a fair refund not complete refund just to mention but they just declined it. They have no human values when dealing with customer relations.

I bought tickets online from
for LAX-​Dubai-​NBO-​Dubai-​LAX for my mom and I to travel at Thanksgiving. In early October, I was diagnosed with Leukemia and am not allowed to travel for at least one year as I will have no immune system. We cancelled the tickets as soon as possible and was told by an Emirates Airline representative, that with a letter from my doctor with my diagnosis and cancelling before the actual travel date, there is no way Emirates Airlines would charge any penalty. I paid $ 2,300 for the tickets and sent a doctor’s letter and one of my own asking for a full refund because of my condition.
I received a letter back with a $ 1,002 refund and penalties of $ 1287.00, even with a medical letter stating I was diagnosed with leukemia and was in the hospital for 3 months. Emirates penalty is over half of the entire fare! I even wrote and said that I’m on disability now and money is extremely tight and please reconsider. They told me there will be NO more refund.
There was a third party traveling with us who purchased the same ticket and went online to cancel her ticket. She only had a $ 300 penalty for her $ 1200 ticket with no medical letter just plane cancelled.
Will I ever fly or recommend Emirate Airlines… NO! This is actually the second bad interaction I have had with this airline. I actually have a friend who is an Emirates employee and I know it has nothing to do with the employees but this is ABSURD and EXTREMELY ridiculous especially having a CANCER diagnosis and after a representative of Emirates said they would waive the penalty with a cancer diagnosis. The only reason I gave them 1 star is because the 2 gentlemen I spoke on the phone with, were very apologetic and kind to me.

Been flying Emirates for 6 years and by far the best airlines ever. I have flown mainly business but also few times economy and both were great. With business I love the free pick ups and the seats and service on board amazing. I fly long trips to Iran 24 hours on a plane and never want to get off because the service is so great. Thank you Emirates

I booked a ticket this month on Emirates and two days later the airline discounted their fares for the same trip. My request to change my fare to the lower fare for the same booking was denied. Airlines response basically said cancel original booking, pay the penalty for the cancellation and buy the lower fare ticket. This means pay $ 300 cancellation fees to save $ 200 on the lower fare. Does not make any sense. Maybe the last time I will fly Emirates.

LAX to DXB. Disabled travelers avoid at all cost. This airlines has zero knowledge of Air Carrier Access rules, and the Americans with Disabilities Act. Emirates Airlines needs to ensure that people with disabilities will not be discriminated against. The clueless flight crew had zero knowledge of laws regarding disabled travelers. Most Airlines, to accommodate a disability, begin boarding as early as 30 minutes prior to your flight’s scheduled. Not Emirates, they make you wait until everyone boards the fight. Emirates Airlines needs proper training for their personnel to make sure they are knowledgeable on how to assist individuals with a disability in boarding or they will continue to violate Air Carrier Access Act.

Hey Tiff, how was…
The Service:
I wasn’t able to travel on our honeymoon to Milan and made several requests for a customer service credit from the airline without any justice.
I have documented medical notice and can provide detailed explanation why I was unable to fully cancel or hold our reservation last April. It has always been my dream to honeymoon in Milan and through Emirates we were going to make that dream a reality. Unfortunately, due to circumstances beyond my control that reality has been delayed.
I am extremely disappointed at the lack of compassion and concern I received. I called on April 14 to inform the airline I was under medical restriction and could not travel. My husband could not travel as he was my caretaker. During my call, I explained the circumstance and said I not going to be able to fly on Sunday, April 19. We were under a lot of stress and wasn’t able to cancel our flight in time.
I understand their policy and protocol however my circumstance is unique. We have been saving for our honeymoon since our wedding, July 2013. My other travel providers were able to accommodate my request. To my surprise, our airline has not followed suit.
The Dam$ge:
A great deal, travel hack
The Reason:
Honeymoon
The D’Over?:
TBD
The LeftOvers?:
Unfortunately, the only leftovers is the bitter taste and broken heart by @emiratesairline
Because you asked…
#fail #customerservicenightmare
@emiratesairline @EmiratesSupport
#lifeblogger
#curatedlife #Ask_​Tiff

I hate this airline with a vengeance! I made flight arrangements before I found out I was pregnant… Now I am trying to call them on my options since I cannot fly on my travel dates since my doctor would not allow it and airlines would not take me either. They would not refund or credit me at all. They stated they would only give me back my sales tax. they refuse to help me. I would not even give them a star but a rotten tomato.

I have flown Emirates three times. The first two times it was good, the third time it was totally useless. I flew from from Los Angeles to Karachi and back. The service was terrible, I had to ask for coffee 3 times, never got it. On my way back the flight was delayed from KHI so missed connection in Dubai. Emirates folks told us they will put us on San Francisco flight and get connection to LA from there. The girl behind the checkin counter was very rude when I asked her for decent seats. In my frustration I used an American slang to my cousin who was traveling with me– one man behind the counter told me I insulted him and he will have me arrested and went and called the cops. I told the cops that I don’t even know the person why would I insult him. The cops said let’s forget it and walked away. If I was arrested, Emirates would have had the biggest law suit on their hand. I am never going to fly this stupid airline again and will also tell my friends and relatives never to fly emirates at all. I dare emirates CEO to respond to these comments at my e-​mail:
. By the way you have zero star from me. I could go lower if I could. Tell people who work behind the counter in Dubai to lighten up and treat their customers with respect– after all customers are the ones paying their salaries.

I have to start by saying that this is the first review I have ever done, but this is how strong I feel about this airline. I have flown all over the world with all different airlines, but would never fly with this airline again. Their customer service is the worst. We flew from Dubai to the Maldives and the pilot decided to wait for transferring passengers. This resulted in us missing our time slot to leave, so we were stuck on the tarmac for hours. The pilot reassured us that it would be another 20min another ½ hour and so on. After being on the plane for about 2 hours, we were told that the a/​c of the plane was overheating and we needed to de-​plane.
There were no representatives of Emirates at the airport to let us know what happens next. We had to go to 3 different counters to finally find out that our next departure was scheduled for 3 hours later. Everyone of their employee’s was rude and obnoxious.
Don’t know why this airline has such a great reputation, but I can only think they bought that status. I surely don’t think they earned it.

I feel compelled to write a review as we had an excellent experience with Emirates and am shocked by the poor reviews here. We flew business class LAX-​Dubai-​Mumbai and returned Delhi-​Dubai-​LAX in March/​April 2015. The business class lounge at LAX seemed nice however nothing compared to that in Dubai. Seats in business class are very comfortable, entertainment screen is extra large and you get our own minibar stocked with juice, Voss water and Perrier. There is a small area to store your belongs however the under the seat storage is quite small.
They offer thousands of movies in multiple languages and I really appreciated the Neurosleep music proven to facilitate deep sleep. It certainly did as I slept at least 6 hours each way – rare for me! Food was endless… warm nuts, snacks at the bar. Appetizers were good however the main dishes not my thing as they are meat based. Cheese plate is excellent. They offer high end liquor and the service was OUTSTANDING. We were catered to and taken care of with nothing but charm and pleasantry. Highly recommend.
Dubai business class lounge is amazing. Food there was EXCELLENT! We had dim sum, pastries and all kinds of wonderful things.

Not worth the price I paid for Business Class. The seat was comfortable but the service was worse than most American airlines. The food was absolutely disgusting. They share the lounge with Korean Air and the snacks were just as disgusting! I would not recommend Emirates to my worst enemy! it has gone down so much since I last flew it 2 years ago that it seems to me they chose to grow too fast and left the customer service behind.

Route: LAX to Hyderabad (India).
Class: Economy
Date: October 10,2014
I always took Singapore Airlines and I decided to try Emirates for a change.
Long story short: Singapore Airlines wins.
Pros:
1. The seating is comfortable.
2. Great selection on entertainment.
3. Nice mood lighting.
4. Totally unexpected route. It flew from LAX straight up North to Canada, then NORTH POLE and then to Moscow and straight down to Dubai for a layover for 8 hours and then smaller flight to India.
5. Nice warm facial towels are provided to freshen up. Quick water service when requested.
Cons:
A. Food. OK. I ordered a Asian vegetarian meal 2 weeks in advance. It is actually offered as a part of the regular choice of 3 main course meals. Good luck meat eaters take it before it gets to your seat. This happened to me on the Dubai to Hyderabad flight, which was for 3.5 hours. I lucked out getting the last vegetarian meal. The main food meal service (lunch or dinner) is pretty filling.
I felt Emirates should have reserved Asian vegetarian meals for those who pre-​order & offer extra ones for the rest of the passengers during the service. GROSS OVERLOOK. What if I did not get meals left even upon request much in advance?
The plate of food (lunch or dinner) would look like follows for Asian vegetarian meal:
1. A small starter salad on a single lettuce leaf.
2. A small square bread.
3. Butter /​Jam.
4. Main Course — A ½ cup of Rice of some variety, a ½ cup of Indian lentil curry (any Dal) and ½ cup of Indian aromatic curry. It is all topped with a tablespoon of friend onions and cashews.
5. Two types of Crackers (A packet of each consisting of two pieces) with cream cheese and a sweet spicy dip.
6. A small square of fruity sweet Dessert.
7. Coffee or Tea
8. A small ½ cup of Water bottle.
A vegetarian pizza was given as a light snack in between. This one is a rectangle shaped frozen one that is heated. A cheese pizza variety. SALTY and high in sodium. This was one garbage. I took a banana to flush out the sodium. BRING YOUR OWN SNACK.
Breakfast menu for Asian vegetarian meal:
1. 1 cup of cut fruit. Almost handful in size.
2. Croissant with butter and jam. This one is sometimes replaced by a small square bread.
3. Main course: Potato patty or one Samosa with some Garbanzo bean (chana dal) curry.
4. A small muffin (this one is sometimes optionally replaced with crackers with cream cheese)
5. Coffee or Tea.
6. Water.
B. Dubai airport sucks big time. I am sorry when I compare it to Changi airport in Singapore. But I was given a meal voucher at the ticketing desk as a favor. Not everyone know that if you have a layover for over 4 hours, you can get a free meal at Dubai airport. Nothing is Free, it comes to pay a price to expect great quality food.
Also, the free internet stations (each terminal has like 10 stationary computers) are plain horrible. The internet is slow and the Windows machines cannot seem to load Internet explore. I gave up after 5 mins of trying. Not worth using the Wifi there either. Dubai airport, ever heard of high speed internet and firefox browsers? The OS of those computers seems to of Windows 98. Thank you very much.
Be prepared for the most unfriendly airport staff you will ever come across. No smile, angry replies. Thank you UAE. Ever heard of warm greetings & attending passengers with a smile & gentle replies?
C. I would like to repeat point #A again out of spite. Emirates, please make sure if a passenger pre-​orders Asian vegetarian food actually gets it & does not have to risk losing the meal on your flights.
D. Repeat point C. I cannot stress this one enough.
Have a good flight if you are considering this one. Otherwise, take Singapore Airlines to enjoy all of the above + Changi airport, which is light years ahead of Dubai airport in almost all possible sections, including food.

The WORST customer service EVERRRRR… I wouldn’t use them ever again.
–Customer service reps does not know what they are talking about.
–Refund is taking 24 days and counting.
–Conflicting information by every customer service rep I talked to.
better improve you customer service than spending money on your ads and soccer teams

Worst airline ever rode on– I would prefer trekking across 3^rd world countries to get to my destination than using this pitiful airline.

Booked a flight with connecting flight in Dubai and more than 8 hours stand-​over time. Emirates claims to provide accommodation in such a case and if you arrange more than a week in advance.
This is now two weeks in advance and the comment I get is: «Sorry, the hotel is fully booked and there is nothing we can do.» As simple as that and end of story. No alternatives offered of any kind!
Bad business.

I have flown several times on Emirates and they have a very simple check in process. I have seen people checking in with over weight bags if they show their ticket printed by their agent allows certain baggage then easily they will allow you the excess, this takes persistence. I have never needed extra baggage but this is only from my observation.
Once checked in you have to go past the TSA and I always turn down the request to go through the cancer causing scanner and opt for a pat down.
Emirates has seats a little tightly packed and you should loose weight before flying only then you can be comfortable,
These are long flights that go over the North Pole and then head south to Dubai flying over Russia.
Dubai is a very large airport but not as well organised as Singapore.
The crew is generally European and very friendly,
I have always had excellent customer service even when calling half way around the world.
The greatest enjoyment in flight is their electronic games, movies and songs that every passenger gets on their seats, Its hours of fun.

This is for the front desk staff @ LAX check in counter. Horrid experience… the man who was checking us in was soooo rude. He accused me of lying to him (!!) when he saw that I had a cabin luggage and a handbag (which are both allowed in the plane as carry ons). I think he was high on something. I checked in my cabin luggage as well and paid $ 50 more but told him this attitude towards customers is unacceptable. He was sooooo rude, it’s unbelievable! He apologized in the end but it still left a bad taste in my mouth. I have never experienced such horrible customer service and I fly a lot within the US and internationally.
Their planes are new but the customer service sucks big time. This was my first time flying emirates all the way to India. will never fly this airline again! Horrible horrible service…