Enterprise Rent-A-Car

This shop is the very best around. They’re fast, efficient, caring, and get you in and out fast. Everyone there is expert at customer handling. Tanner runs a tight ship here. The deals are great, and the service is excellent. Whenever I want to rent a vehicle, I’ll go here for sure.

The staff has always been friendly, but that’s never an excuse for spotty service. I don’t know if certain staff members cover for one another, but they always seem to have only one person working for long stretches of time (especially in the mornings). I generally used them due to their close proximity to my work and the garage that services my vehicle. However, I just got tired of hearing their hold jingle for 10 minutes at a time, before the phone system hung up on me. 40 minutes later, even the customer service rep from a central call location couldn’t get through to them. After 26 extra minutes on the phone with her, we finally found another location that took the reservation and is coming to pick me up. An hour of time I will never get back again, and I still get the privilege of paying full price for the experience.
How do the members of Enterprise’s upper management allow their retail organization to not have someone available to speak to an Enterprise Plus member for an hour of the workday?! This is the 21^st century: call forwarding services have been around since the 80’s, people.
In deference to your customers (assuming you care about their experience), you might want to let them indicate online, while booking the reservation, that they require a pick up. Believe me, it does wonders for time management (which seems to be lacking at that branch). Of course, that’s also assuming that the staff wants to hold themselves accountable for the level of service that Enterprise advertises.

I honestly can’t say enough good things about this place. I’ve rented from so many companies in LA and Enterprise has never done me wrong.
I came to this location after my flight had been cancelled and rescheduled from San Francisco to LAX, I was scammed by another rental car company just before I got there, I had lost my credit card in SF, and there was fraudulent identity theft activity on my debit cards when I landed so my accounts were frozen. Needless to say I was an absolute mess when I came into their office. It was Memorial Day Weekend and I lucked out — they even had a car for me because a woman didn’t show up to claim her reservation on time.
Tanner took such good care of us and was a total gentleman, he even drove me to both of my banks in the car so I could get my financial situation figured out and then actually put a deposit down for the car so I could get into the city.
I can’t tell you how much I enjoyed working with them and was so relieved that they were flexible and so willing to work with me in my state of flustered stress. Thank you so much Tanner for making a tough situation so much better so we could enjoy our time in Los Angeles. I can’t tell you how much I appreciated it. You da best!!! I will always come back to this location.

Tanner and his team are amazing! I was greeted by Beth who was that perfect blend of professional and friendly. Beth was thorough as we went through all of the necessary paperwork. She listed every ding and dent so returning was a breeze. I had to call Tanner regarding my insurance coverage for the rental and he always had accurate and up to date information for me. The customer service was outstanding, I never thought I would give a car rental company such high marks but they deserved it!

As a frequent car renter, I have to give this location a big shout out! They are always so nice and go above and beyond the norm. The staff is exemplary! The only thing I would suggest is sometimes we get a vehicle and it could have been cleaned better. The last time we got a vehicle, we had to stop at the closest gas station to clean the inside of the windshield b/​c it was so filthy we couldn’t see out of it. Other than that minor detail, we are a fan!

HA! That money enterprise wrongfully charged me in the story below, definitely didn’t end up coming out of my pockets. Didn’t have to resort to serving them, PROBLEM SOLVED!!. NEVER USE ENTERPRISE ‘s Fraud Service lol MANNY you’re a square
Picked up a rental from this location due to my car being hit by another vehicle. Was picked up on the 7^th by BETH and had the car till the company completed my car that friday, i was unable to pick up the car as I was at work and dropped off the rental to the collision spot saturday morning immediately.
Mind you all of these damages are being covered by another party’s insurance.
This location decided because they couldn’t get in contact with the other party’s insurance company that MANNY himself would charge me, the unresponsible customer, without authorization from me and then leave a voicemail stating what he’s done and to call with questions.
Not only did they commit fraud a week after the car was left and the credit card released, the receipt I was emailed states I had their rental from the 8^th to Monday the 14^th which is even more fraudulent.
My accident took place in November, it took me 4 months to even get the other party’s insurance to pay me out to get the car fixed and these enterprise idiots decided they would give up billing this insurance company within a matter of days? UNACCEPTABLE. YOU WILL NOT
Not once did BETH tell me I would be charged when I picked up the rental on the 7^th and explained to her how difficult it had been already. I MEAN HELLO THE PEOPLE DIDNT EVEN COMPLETE MY RESERVATION AND I HAD TO DO THAT, was that not enough proof of issue already? SO I asked BETH that day if they needed to extend the days beyond what was allotted what would happen and BELIVE ME I WOULD NEVER HAVE OKAYED THE RENTAL HAD I KNOWN they would charge an innocent party.
My collision place even informed me they normally come after them for payment as well but they hadn’t even tried that. This location is filled with crooks. I will resolve this issue and Enterprise will not take advantage nor get away with fraud and laziness.

Fantastic experience all around.
Lowest rate that I could find.
Quick in and out.
Nice clean, low miles, Jeep Compass. Unlimited mileage and they let me drop it off at LAX.
I will only use this location whenever I am in LA.
Ask for Manny!

Exceptional customer service! I wasn’t the easiest customer for them because of my challenging schedule and their team was most accommodating. From when I checked in sooner than schedule to dropping off past hours they found a way to make it work without charging extra like other locations have in the past. Highly recommended and will work with them again soon.

I love this location of Enterprise Rental A Car! They came to pick me up from the auto repair shop. Manny Torres was the driver that picked me up and he was so professional and ppolite. They were so nice and accommodating to me. I really appreciated it because I had just had my blood drawn and was weak and hungry. It made everything so much easier by cutting out one of the steps of getting a ride to the rental car place. Their office was so quiet and all the employees worked together as a team helping me. Thank goodness because I always look at how employees work together being I have given great customer service at every job that I’ve ever worked in my career before retiring as a flight attendant. The office was clean and I got a great deal through the auto repair shop discount.
Make sure that your auto repair or company that you work with or use contact Enterprise Rental Car for corporate deals. I had a brand new F1500!!! It was like a luxury car inside! Great location with easy in and easy out! Keep up the great work ! Thank you.

I rented a car from this Enterprise location when I was having some work done on my car. I worked with both Beth and Manny. My experience was excellent and I feel Beth & Manny went above and beyond to make sure I was satisfied with my rental. The first rental I took, I was not excited about. Unfortunately, the type of car I wanted was not available. They told me that they were expecting a car in like a wanted the following day. I got 2 calls from Beth and Manny informing me of one car that I turned down and the car I ended up trading my first rental for. The 2^nd rental was exactly what I wanted and it worked out perfectly. Such an great experience and they were amazing to work with. Thank you!

I’ve had the worst experience at this branch. Phone lines are always ringing, & they are terrible at reaching out to you when you put in a request! If a customer isn’t comfortable in their rental, they should be able to help you w/​a better fit not insist that you drive their rental so you can get into another accident. I had a very poor experience with the customer service the last three days & I’ll be in this shitty rental for another three weeks. Definitly go to another branch because these guys suck !

I have rented many cars in the past and this was by far the worst experience. We had a reservation and arrived 20 min early. We were told it would be 5 – 10 minutes so we sat and waited, and waited, and waited. After 30 min or so we inquired about our car and were told they were getting it ready so we waited, and waited, and waited.
After already waiting an hour, some people came in and we overheard them being told they were out of cars and were waiting for some to return. What? This was never told to us however it explained the endless wait. When we inquired about this, they confirmed that was the case and said we would be the first one to get a car. Why didn’t they just tell us from the start, why did we have to overhear it?
After an hour and a half, we were overjoyed to see a car pull in. We loaded up for our drive and realized they had left us with less than a quarter tank of gas, gee thanks. Also, the maintenance required light was on.
The staff was very nice, however not very forthcoming with information. They did give us one free day for our troubles but it certainly was not a good way to start out our trip. I would be hesitant to rent from Enterprise again and certainly not from this location.

I’m not sure if they’ve made improvements recently, but I didn’t have any problems. They picked me up on time from my El Segundo hotel as promised. It would have been nice if the car had been filled up for me, as I really dislike having to try to return it some fraction full (¾, in my case), but they didn’t give me any grief upon returning it. It would have also helped to have been told that the USB charger was hidden in the glove compartment of my Chevy Sonic, but no big deal. The reps were all very friendly, and the office was clean, so it did the job for me.

I typically go with Enterprise for the effortless ease, professionalism and good experiences I’ve had renting from Enterprise in general.
SERVICE: This location was clean and has a very friendly staff. The first time I came here they did not have a compact car for me (which is what my reservations were for). I was disappointed that although I had reservations, they made we wait for a car for a good 30 minutes after my reservation time and I arrived 15 minutes early. So they upgraded me to a mid-​size vehicle. It was nice but I had to return it the next day because the Check Engine light came on and it was beginning to drive rough. Called it in first thing the next day and the female said, «Just bring it back and we’ll give you a different one.» After bringing it back, they had me wait again for another compact car because all they had were SUV’s and Trucks. It was a good thing I came during my lunch hour so I could kill time waiting by getting something to eat. I was finally put in a little Nissan Note that was not very clean and had a pretty distinct smell of pot (weed).
Again, the staff was friendly and in an effort to provide 100% customer satisfaction, they took one day rental off my total bill after I turned the vehicle in. I thought that was a nice gesture but my suggestions would be:
— Make sure you have a vehicle ready for your customers who have reservations and the type of vehicle requested (or notify them PRIOR to coming in that it is not ready or you do not have one).
–Offer to pick-​up/​drop-​off your customer if they are inconvenienced in any way.
PARKING: This is a very busy and tight plaza. Parking is limited and spaces were made for compact vehicles. There is parking on the street.

Every now and then you enter a business and are surprised at how genuinely friendly and helpful the employees are. Such was my surprise at dealing with this Enterprise.
My wife’s car needed to go to the shop so I rented a car from the Manhattan Beach Enterprise via Priceline. Turned out they didn’t have a car, but directed me to this Enterprise instead. I called and spoke with Jerry, who said they would honor the price I originally received. I swung by one of the two El Segundo offices and Stephanie, super-​friendly new employee, gave me a lift to the other Enterprise office.
Then I dealt with Daniel at the desk, and he was also extremely engaging and helpful. My car was fixed sooner than expected, so Enterprise let me return the rental a day early. Daniel even gave me a lift to the dealership to get my car.
Whatever you managers are doing over there at Enterprise, keep it up. You’re hiring very friendly, engaging, warm people and it was a delight doing business there.

I was in town for a short trip and these guys rocked! Really helpful will definitely rent from them again.

Very rude, very unhelpful staff. They will bump you in line for their auto body shop partnership customers. Shuttle service is slow. I was mostly baffled by how incredibly apathetic the staff was and how terrible the customer service was. Go to one of the other 50 rental car places close to LAX rather than this one.

This place deserves a zero!
I have gone to the Jim and Jacks auto shop a number of times before. I was really frustrated by my experience. I would have left my car this time but had a horrible experience with the young black lady at your Enterprise Rental Office… The last time I had one of my cars in your shop, another lady was paying for the damages but I got a nice red Mercedes Benz as a rental car. I have rented your Enterpise a number of times before and am usually given a premium type car for only $ 35 a day. The young lady above told me that at the $ 35 price point I «could only rent a Toyota corolla» I have rented a Ford Mustang convertible and other premium cars from your Enterprise and one in the Valley, but she insisted I could only get the Toyota Corolla, Are you kidding me! I took my car to Prestige Coach Craft, in Marina Del Rey, who really seem to treat me like a VIP. The owner has given me rides home to my house in Playa Del Rey and the staff have no issues with getting me premium cars from Enterprise. In fact I have a $ 85 – 90 rental car right now. I gave your company the first shot!
What I write you may not matter at all and I get this, but I refer so much business to body shops and rental car companies! You can keep your Toyota Corolla!

THIS has to be the WORST Enterprise, EVER!
Not only did we have a reservation made prior to traveling to California, but once we arrived, they didn’t have the car for us! We booked the car ahead of time because traveling in the Summer is always difficult.
The staff was very rude about not having the vehicle and accused me of having a family member book our reservation! I booked it over the phone with Enterprise, direct! The woman behind the counter had the audacity to say «Why would you book it so early, anyway?» There’s NO WAY to know for sure when you book the reservation what you will get.” WHAT!!! Then what’s the point of having a reservation?
They didn’t want to pick us up from the Airport, either and claimed «they can’t do that». So, we paid $ 25.00 for a cab to drive us 2 minutes away due to high airport cab fees. We did NOT get the car we specifically requested, which was a high end car; they did give us a Camaro that was low on gas, very dirty and the windshield wiper fluid didn’t work! The issue is we booked and prepaid for a car twice that caliber.
********* I might be empathetic on the fact that they didn’t have the car we requested available, however; I called 3 days prior to traveling and was assured the car was available & awaiting our arrival. When I explained that to the rude European woman behind the counter, she said she had spoken to me the day I called but didn’t have a way to call me back… ?
Except they continued with our reservationbafter our arrival and repeat my Husband’s phone number, to him! THEY HAD THE NUMBER ALL ALONG AND NEVER CALLED TO EXPLAIN THEY DIDN’T HAVE THE CAR! ***********
This is unacceptable! I will be leaving reviews on EVERY website I can find regarding this horrible Enterprise experience! This is 2014, if you book a reservation and you give a credit card to secure your reservation, there should be no reason to have the car available. This location is lying about the rentals and the absolute worst place, ever! Horrible customer service, lack of experience and complete disregard to customer’s overall satisfaction.
It’s a shame we were treated this poorly because I work in Property Management at a very high end residence in Miami, FL. & I typically use Enterprise for all my Residents however; this will cease, immediately.

Totally baffled by the good reviews of this location. They’re unscrupulous, untrustworthy, unreliable… and basically any other negative «un» word you can think of.
I had to rent a car while my car was in the shop and this was the most convenient location to my work. Placed a reservation over the phone with a guy whose voice sounded so rushed, I wondered if he had 35 people waiting in line and I was interrupting him. Told him I wanted a fuel economical vehicle since I would be driving from Orange County to LA everyday. He said he’d hook me up with my request but didn’t specify what car. He quoted me «something in the $ 40’s,» which seemed like a normal number since I had just rented a Prius from the Huntington Beach location for $ 44/​day.
One of their drivers was supposed to pick me up at 3pm and take me to the store to get the rental. I call them at 3:15 asking for a status update. The guy asks, «You need a pick up at Charlie’s?» «Charlie’s? No.» «Isn’t your car at Charlie’s?» «No, it’s at a place in Orange County, I need to be picked up at my work.» He says he’ll dispatch a driver to be there in 20.
A woman rolls up to my work, rubbing her eyes, looking like she hates life, about 30 minutes later. Her car smells like she just smoked a joint and she’s dedicated to being untalkative for the entire ride. I mean, she made it her mission to make that ride uncomfortable.
Finally get to the place and they’re trying to rush me out the door without even telling me what the cost is or what vehicle I’m receiving. So I start asking questions: «What type of car do you have available?» «Don’t worry, it’s something you’ll really like.» «Is it fuel economical?» «It’s something in your range.» «Okay, but what is it?» Back and forth like that for a while, total runaround, no straight answers, feeling like I’m at a used car lot.
The manager comes out — big talker, sleazy kinda guy — and shows me the bill. It’s going to be $ 749. I only have $ 750 available on my insurance claim. I ask the guy why it’s so expensive. He says the car he’s «hooking me up with» costs $ 67/​day. Seriously, that much? I tell him I just rented a Prius for way less than that, and he’s quick to jump in and say he has no Prius’s, this is all he’s got. Okay, again, what is it?
Weed lady takes me out to the car… it’s an Infiniti SUV. Sure, it looks awesome, but it’s totally impractical for my purposes. And I’m pretty sure that it’s NOT fuel economical. So I ask weed lady what the fuel economy is. She says «good.» So specific! I ask if she has a number. She says, «it’s in the low 30s.» Really, has Infiniti advanced that far or is this some Hybrid version I don’t know about?
Weed lady pops open the fuel door and it says «Premium Fuel Only.» Now I’m annoyed. I don’t want to pay for expensive gas for over a week. I tell her I don’t want this car, I just wanted something affordable while my car is in the shop. She gets pissy and acts like I’m inconveniencing them for asking for another car.
We walk back inside so she can get the manager. Weed lady comes back out two minutes later and says, «my manager says you don’t need to follow the label, you can put in regular fuel.» Uhhhh, riiiight. Weed lady solidifies my belief that she is in fact stoned. That’s the last thing I need, ruin the car by putting in the wrong fuel.
I tell her I want another car. The manager comes out and says there’s nothing left, this is my only option. Okay, so I’m stuck with the car? «If you don’t like it you can bring it back and exchange it.»
I check out the bill and tell the manager I don’t feel comfortable spending $ 749 of my $ 750 allotted by my insurance. Clearly these people are just trying to max out my claim and take advantage of my insurance company. But again he says I can bring the car back later.
I tell the guy that I don’t plan on returning the car at this location, that I need to drop it off close my home. He says they usually charge $ 60 for that. What? I just rented a Prius from one location and dropped it off at another and they didn’t say anything about a $ 60 fee.
The manager says he’ll waive the fee, but demands that the car be brought back «because it’s specific to this location» (what the hell does that mean?). He says he’ll provide me with another car that I can drop off in OC.
As I’m leaving I google to find out what the mileage is on the SUV… it’s like 15mpg. So they saddled with the biggest gas guzzler there is when I specifically asked them for a fuel economical vehicle!
When I got back to Irvine I traded in the ripoff Infiniti for a Chrysler 200 that got way better fuel mileage AND only cost $ 27/​day, no problems, no questions asked. The Irvine location was so helpful and couldn’t believe the actions of the El Segundo location.
You can’t trust these people. They’re just out to ripoff your insurance company and max out your claim.