Extra Space Storage

I had a smaller storage unit here in the past and now I currently have a larger one. The price stayed the same for the 2 years I used the small storage unit. However, the rent for the larger unit has already increased twice in one year. It seems that they know the customer is less likely to be moving from a larger unit so they use that thought to jack up the rent. Unfortunately, I will not be keeping my items here in the future.

Nice storage facility with close access to LAX — important for me as I need my team to be able to access items for board meetings and events near the airport. Staff has always been friendly, cheerful, and most importantly, helpful. Parking hasn’t been an issue for me, I guess because I come during off-​peak hours, but the lot is a bit small (and on a hill, so keep an eye on your stuff so it doesn’t roll). Most importantly, the facility seems safe to me.

I have not rented a space in 10 years. I assume you get the slick run around and finally get tired and rent the space. Not today. Mark and Lisa at the El Segundo store had great prices, great attitudes and love what they do. These people want to help me store my stuff. Their energy and enthusiasm, along with low prices, was great. I now look forward to visiting my storage unit on a dark hall, up a slow elevator because Mark and Lisa made it my home!

Helpful, clean, reasonable priced & easy access. The Manager Lisa is a pleasure.

I was in a pinch and needed to find storage same day at the end of the day and these guys came through huge! The facility is extremely clean and the nicest of any facility that I’ve rented from to date. Ask for Esther, she is the sweetest woman and is very knowledgable. Service gets 7 stars!

GREEDY. be prepared for rental increases 3 – 4 times a year! INSENSITIVE. regardless of your situation/​or inability to make payment because of the frequent on-​line payment option problems, the $ 40 late fee WILL NOT be waived. Rent storage elsewhere. NOT here!

TOTAL RIPOFF !! STAY AWAY FROM THESE THIEVES !! They have units burglarized all of the time. Their prices are way too HIGH compared to local competitors ! The WITCH that is the manager flies to work on her broom and is a TOTAL BITCH !! Absolutely NO COMPASSION for her long time tenants. They lock you out of your rental unit in the blink of an eye. Corporate HQ’s doesn’t give a rats ass. Management will NOT return phone calls. The entire staff is lazy and careless. Contact ESPD to verify that they have a high burglary rate of their rental units. My unit had their insurance and when I was burglarized, the storage staff denied that I had purchased the insurance policy option even though it was clearly listed on my monthly invoices. The insurance company finally caved in after I had to hire a lawyer and then paid out NOTHING !! TOTAL CON ARTISTS AND RIPOFF EXPERTS !! Stay away from them and go to ANY of the many competitors. Numerous complaints that they have lost with the BBB (Better Business Bureau). I wouldn’t store anything there if you care about your property !
THEY ARE OUTRIGHT THIEVES AND ALL OF THEIR PROFITS GO STRAIGHT TO UTAH !! To support THE CHURCH !!

I’ve been trying to rent a unit from this facility for a week. I have made 3 visits in that time and was only able to get into the office and speak to a manager on one occasion. Today I was greeted by a sign that stated «the manager will be back at 2:00pm» (mind you the manager called me yesterday and told me to come down anytime before 5:30pm today) so I figured I’d wait around and in the process came across these giant 1 ½″ cockroaches!
I think I might find another establishment to store my valuables.

the biggest complaint I have with them are the raising of the rates annually and I mean every year in the $ 40 range per month.
i started on a 10×15 in the $ 260 range up to $ 386 NOW.
NICE FACILITY THOUGH.

I went back to Extra Space Storage for another storage unit because I was so satisfied the first time. Once again, they were super nice, gave me great service at a great price.

Excellent facility and super staff. Couldn’t be happier!

Great customer service, clean environment. Lisa was outstanding to work with. Highly recommend this location for storage.

I had a great experience using the Extra Space Storage in El Segundo. Lisa, the Manager of this location is Amazing! I was going out to California for a work assignment and needed to use her facility for a few weeks and the company that I was traveling across the country for kept changing the dates on me and Lisa was very patient and worked with me as the dates kept changing, She knew I lived in Maryland and that this was only a temporary reservation so it would have been easy for her to just say «screw it» and not bother trying to accommodate my changing schedule.
Thank you Lisa… You’re awesome!

I see what the other comments are saying and I have used a lot of other storage companies and so far Lisa & Andrew have been so great to work with. They have been up front with all cost and the place is very clean and well managed. In terms of carts I had no problems finding a cart at the facility. If people would put back the carts where it should be would it would not be a problem. So people do your homework and stop complaining.

I probably give Extra Space in El Segundo 2.5 stars. I would like to give it a higher ranking, because the resident manager is very sweet and helpful. She is a true professional and runs a tight ship here. But there are two major problems with this place (and they are not attributable to her at all):
(1) The advertised price on the website and elsewhere does NOT include mandatory insurance that Extra Space Storage FORCES you to purchase from them. They do offer various levels of coverage, but even the lowest level of coverage is not cheap. And they tack that on to the monthly rental charge of the storage unit. This is a pretty lame and shady business practice.
(2) There are never any available roller type carts at the facility. I was told that they are often missing, and sometimes stolen, and that you just have to walk around and hope to find one somewhere at the facility. I’m sorry, what? That is absolutely asinine. And this is so easy to fix, people. You just keep the friggin’ carts locked up in one place, and if someone wants to use one, you take their driver’s license from them to hold until they bring the cart back. Boom. Problem solved. Why is this so difficult?
Otherwise, the place is clean and appears well-​run. I see from others that they had problems with burglaries and their possessions missing. I don’t know if it’s true, but I was told when I rented that they have had only one burglary in ten years.
Just be aware of these issues. I will rent storage elsewhere next time.

BEWARE! The facility in El Segundo cost me dearly. In less than one year, they have been burglarized by thieves at least twice that I know of. I should have avoided this facility after reading in the news that this facility was burglarized a few months prior, but I thought they had learned from that experience and had improved their security with more cameras. (see link:
)
I lost very valuable possessions that I have not been able to recover as of today after filing the police report. The thieves picked the lock and cleverly stole items leaving the original boxes empty or partially full, and the contents of the unit mostly in its original position. So unless opened, the loss of the items wouldn’t be noticed. On the day I discovered I was a victim of thieves, the Manager of facility was not cooperative and said she was «too busy» to check the monitoring videos until after several days later, which reduced my chances of catching the thieves and reporting any evidence to the police. Furthermore, the manager at first did not believe I was burglarized because she claimed that the locks cannot be picked unless they are broken/​cut, so I researched and found evidence on Youtube on how easy the padlocks can be opened without breaking/​cutting them. When I informed her of that, she said, «You can’t believe everything on Youtube.» What is worse is that I found out their facility only has video cameras in a very few sections, hence my unit was not video-​monitored at all. I also wonder how the burglars knew I had come in the day before to the storage facility to store more stuff as no one else was there at the time (it was after hours). Luckily I noticed my items missing two days later. Other victims may take months to realize their items are missing.
I removed the rest of my stuff from this facility the day after my discovery, and found another storage facility that is more secure and only allows people to access the storage during business hours when it is fully staffed (as opposed to Extra Space when any one who rents a unit there can come in after hours and take their time to steal from other units). In my opinion, the place is a shopping mall for thieves.

What a poorly managed facility. The rear roll-​up door is inoperable more than not, there are 4 carts for the entire facility — and they’re LOCKED, so you can’t use them after 6pm?!! Rediculous. However, they do consistently and timely increase the montly fees annually. I hate this place. I started off at $ 65 5 years ago, and am now at $ 100. What a joke.

Maintenance is an issue. Garage doors and elevators are constantly out of order and the district manager takes weeks to approve repairs. Apparently local storage places are the way to go… at least they don’t have to wait for management approval on repairs. Public Storage was no better in my experience. The roof leaked soaking all my boxes, and they offered to comp a half of a month’s rent. For the price you can do much better. Go locally owned. At least local owners have to face the wrath of their neighbors when they don’t keep up their facilities.