Pacific Elite Collision Centers – El Segundo

Professional, efficient — wonderful customer service!!! Maria and James took such good care of me! And the repair was perfectly done! Highly recommend!

Excellent work done on my 2014 BMW 328D. It looks as good as new and everyone at Pacific was extremely friendly and professional. I highly recommend their work. It was also extremely fast-​done in a single day!

Omg! I’m so content and happy with the level of service I received from Pacific Elite. They went above and beyond to repair my car! I’ve never been this happy with this level of service. Saul and Maria were awesome! I would definitely recommend them for any collision repair. My car looks brand new now! Thank you!!!

Dropped my car off and I was told I’d have it back in 4 days. They called on the 4^th day saying it was ready. I borrowed my girlfriends car so I arranged for her to take it back. Come to find out that they still needed to tint my window. Call the next day at noon to check on progress. They said guy just left with my car to get the window done. Said it’ll be ready in 2hrs. They call 1 ½ hours later saying it ready. Call an über and get dropped off at pacific elite. I pay, they grab my car and bring it around for me to check out. I notice obvious scratches and the panel next to my windshield and they mirror had dirt and dust under the paint. Whoever finished this, washed and polished it and then gave it the «ok» needs to have their eyes checked. They brought it back and «fixed» it, again. Mirror still had bumps under the paint and there are marks on the left quarter panel. Long story short… no inflation of numbers– literally 10 attempts later they couldn’t get it right. I had to bring my car to a different shop so they could fix the mistakes pacific elite made over and over and over again. Would not recommend bringing your vehicle here for ANY service whatsoever.

Excellent service. Even though our repair ran late, they made really big strides to see that we were looked after. We had a rental car, which was extended twice, which was probably better than our actual car. Then we brought it back for additional service they did it without a fee quickly and even gave the car a wash.

I am only writing this review because of Saul. I took my car in to get my bumper repaired and ended up having a pretty complicated experience with my auto insurance due to past damages to the bumper that never got properly repaired.
I spoke with Saul who was such a nice guy. He helped me out so much with everything from working out cost and giving me the best repair and deal possible. The work was beautiful and I will definitely return here in the future and work with him again.

The reason I didn’t give them 5 stars is because James R is poor at following up and is not very proactive (if he’s new he should be better trained). Other than that everyone there is tip top. Work is excellent and the front desk is stellar.

I will preface these remarks by saying that I know the trade – I’ve worked in body shops and know body and paint. Given this, I can say with absolute authority that this place is unbelievable bad.
Let’s start with the good news. Great people, friendly and they seemed to care. It was hard to get mad at them, they really had a great attitude. And before going there, I checkled their ratings which were great. So what went wrong?
Plenty. First off, I had to come to get my car not one, not two, not three but four (count em’), four times. The first time they phoned me to come get the car, it turned out it was still being painted. No problem, just a misunderstanding. The second time, they had buffed the new paint through the topcoat and into the primer. They also used an aftermarket body panel that fit horrible, all the gaps were wrong. The third time I came to pick it up, they had scratched the new paint when popping the grill back in. More re-​work. The fourth time it looked good – until I got it home and found overspray. Rather than take it back again, I chose to fix it myself.
Let’s be clear on what this place is: the backbone of their business is very high production rates at very low prices for insurance companies. My work was sloppy, careless and not quality checked before it left the shop.
I want to say again that while the body work here was abysmal, the staff were courteous, apologetic and polite. Great to deal with and I have to confess I am happy to see others had a great experience with them. Just don’t let them do your car — ever.

Absolutely amazing place. A UPS driver in his big brown truck hit my parked car. I took it hear and explained what happen, and they took care of me right away. They we’re so efficient and professional with their service, I couldn’t have asked for a better experience there. The associate who helped me was a guy by the name of Edward I believe. He was exceptional in explaining the process to me and made me feel comfortable and trustworthy that they we’re going to do a great job. Sure enough a few days later, my car looked brand new all over again! They were a ⁵⁄₅ for sure to me.

I just wanted to say thank you to whoever worked on my BMW X5 you guys did a great job also thank Saul for being so kind !!!

Avoid this place at all costs. Geico customers — do not leave your car here for work. Get your estimate and go elsewhere.
I recently had my car fixed here because this was a Geico recommended body shop and my geico adjuster was located at this body shop. I figured it would be easier to just leave my vehicle here after getting an estimate rather than shopping around for another body shop. The reviews on Unilocal were good so I went ahead and let this place do the work.
The work done on my vehicle was extremely poor. The paint on my bumper was bubbly. I noticed the day I brought the car home. I brought the car back and the shop apologized and assured me they’d fix it. I left the car and came back the next day. When my car was brought out, the issue with the paint was still glaringly apparent on my bumper. Worse yet, the gentlemen who was helping me waited for me to notice when he knew full well the work was not done properly again! He tried tell me my bumper had another issue that occurred between the time I picked the car up last time and when I dropped it off and that the painters were focused on that instead. Bullshit. I left the car there again and he said they’d fix it right this time. I showed up a third time to pick my vehicle up. The work was good enough this time; not perfect though. No one apologized for all the inconvenience. This was the worst body shop and customer service I’ve ever experienced

Excellent, fast service. Came in for a free estimate and everyone was incredibly helpful and friendly. Betsy from Geico even ran the vin for us on the car we were having looked at to decide whether to buy and the manager called me personally to let me know the car had been in a major accident. They helped save me from a 13k mistake!

We had a minor rear bumper repair done at Le Mans. I’d never heard of this body shop but it was the only local Geico preferred shop staffed with Geico Adjusters.
Steve at Le Mans and Betsie with Geico got me checked in quickly and explained everything thoroughly before setting me up with a courtesy ride home.
All repairs were completed above my expectations and backed with a Geico/​Shop lifetime of vehicle warranty.
With all of the shady body shops saturating So Cal, it’s nice to know there are professional shops like Le Mans.

The lady behind the desk, Linda, at Les Mans was fantastic, she made sure all my needs were met and then some. Very courteous, friendly, and professional. They even got my car back to me one day earlier than the original estimate. To top it off they gave it back to me fully washed and detailed.
They worked directly with my insurance company, and have an on-​site car rental company that they hook you up with as well.
I hope I never need work on my car again, but if I do, I will be coming back, no doubt about it.

Really had a great experience here. They preordered every part on the spot when I accepted their estimate, sent status photos every day and fixed my car really fast. Top notch work and they vacuumed, buffed and washed my whole car so it looked brand new when I got it back!
Also, they worked out everything with insurance and rentals for me, so very convenient!
Linda was my point of contact there, and she was so nice and responsive! I highly recommend this place if you are in the unfortunate situation of having an accident!

So I was rear ended pretty bad about two weeks ago. Besides the hit all I could think about was having to deal with getting my car fixed and dealing with the insurance and how was I going to get to work. I was very fortunate to have had Geico help me find Le Mans.
They truly understand what some one goes through at times like this. Their reception ladies are very friendly and helpful. They had us out of there in less than 30min with a complete inspection AND rental.
We wasted no time and it was no hassle at all. I will recommend this place to anyone looking for 5 star trust worthy place. I really loved the service and the results we got with my car. I’m grateful that there’s still good places out there like Le mans. Supervisor was available at all times to answer questions and kept us informed of everything. I got my car back in less than 1 week.

Firstly, Let Me Say, All Of The Positive Reviews Are Correct!
I Placed A Claim On Line With Geico On Sunday, My Estimate
Appointment With The Adjuster And Le Mans Agent (Linda)
Was On Monday, (Along With Enterprise Rental), I Left My
Car, Monday After 5:00Pm And Picked Up My Car On Thursday
At 5:00Pm. I’ve Never Had To Use This Type Of Service
Before, But I didn’t Expect Such Courtesy, Professionalism,
And Expedience. Chris From Geico Was Terrific, Linda From
Le Mans Is Amazing And Matt From Enterprise Is Fabulous!
I Would Not Hesitate To Refer Friends, Family And Strangers To
To My New Best Kept Secret In El Segundo-​Le Mans Auto Body
Shop. This Insurance, Auto Repair And Rental Team Work So Well
Together And Individually, They Are The Best In Their Fields. Huge
Kudos To Le Mans A B S !!!

I was rear-​ended on Burton Way one week ago today. Geico referred me to LeMan’s Auto Body to have the bumper on my 1999 Toyota minivan repaired. I was not looking forward to the process of dealing with someone else’s insurance company, and the inconvenience of a rental car. BUT… I was pleasantly surprised! I dropped my minivan off on the Saturday following the accident, and it was ready the following Monday afternoon.
Linda was very courteous, helpful, and a pleasure to do business with. When my husband and I dropped the minivan off at 9:30am Saturday; that was our scheduled appointment time, we did not have to wait. The Enterprise representative was there too. So it was a smooth process. They have a nice, clean, reception area, with a comfy couch; not what I expected an auto body waiting area to look like. They even offer refreshments.
When I picked my minivan up, I was pleased with the work that was done. They even wiped down the outside of the van, which I appreciated. I would recommend LeMan’s Auto Body to family, friends, and Unilocal readers! Two thumbs up!

Wow — service was amazing. Makes sense that geico use/​recommend these guys. From the moment I walked in the door — wasn’t even sure if I was in the right place it’s so nice.
Staff were helpful, clear and honored an estimate from a full 11 months back!
Arranged for a rental promptly and completed the job 2 days ahead of estimate!
The work was first class — flawless. Front office staff were even there 2 hours after closing time Saturday!

Car: 2006 Silver BMW Z4
Damage: A small collision in the front of the car while it was stationary caused a small dent in the front bumper and side panel.
Work: Absolutely disgraceful. We came 4 different times to pick up the car because they said it was finished, and all 4 times there were obvious, horrible errors. There was fading paint. Splotches of paint. Scratches on the bumper. After we finally tore our car out of their hands, we took it to Van Nuys BMW to have it looked at. The mechanics at BMW were horrified by what they found on the inside. The car had been completely misconfigured and mishandled. It was in worse shape than when we age it to them. The AC no longer worked. BMW provided a massive list if other problems on the inside.
Time: Horrible. They consistently promised to have it done «tomorrow.» I can’t count the number of times I heard «Just come in tomorrow and we’ll have it done.» Invariably, it was pushed back another day. And a few more days. And then another day. It was a horrible hassle. They have no ability to estimate how long it will take them to do work. They have no ability to meet deadlines.
We called Geico and fought with them until we were speaking with the manager of Geico LA, who finally approved the repair at BMW of all the problems LeMans created.
Customer Service: Linda was very nice. Linda was extremely helpful and attended to all our needs. I only wish she had the shop to back her up.
The rental was a complete mess! The Enterprise we got the rental from called about 5 times asking for clarification on the payment. The shop was supposed to be paying for it. And we referred them to the shop every time. And we called the shop and talked to them about it several times. And every time they told us they’d fix it. They never did fix it. My credit card had an $ 800 charge at the end of it. After calling the shop about it twice, they paid me in cash for the $ 800. Nevermind the inconvenience of not being able to use my credit card for the rest of the month.
Conclusion: LeMans Auto Body is an absolute disgrace. Geico should be ashamed of using them. Surely there is something illegal about a body shop that is so insanely inept. They’re so bad it must be intentional.