USDA Office APHIS

Two stars for the friendly lady working here. The line is super long, the male staff doesn’t care at all, and it took one hour for 1 person to get the paperwork done!!! Most importantly there is ONLY ONE WINDOW! It must be billions of dollars to build one more window.
If you have to come, come at 7:00 before they open the door. That’s why they close at 11:00, because they need the whole day to work on people who came in the morning.

Only one staff doing all the work. No wonder it is super slow and long wait. Very very understaffed.

I give 5 stars because I come twice or three times a year and once you know the drill everything goes smoothly. They open at 7:30, they call the first 10 number to get the papers in. Then you wait. So prepare to be there at least 1 – 1.5 hr (if you come early in the morning, if not you’re going to be longer).
For first timers be sure to have ALL your papers with the correct dates, signatures, stamp because most probably will send you back. At least you get to know the correct papers needed for the country you’re to.

Arrived at 7am and was the 5^th person in line. Opened at exactly 730. Took a ticket and sat down. My number was called within 5 minutes and I gave them my debit card as they don’t accept cash. I also gave them all the necessary forms (please be sure to come with everything prepared). I sat down afterwards for an hour until someone else came out with my paperwork and cards. Spent $ 121 for South Korea. Be sure to call before you come and ask what country you are going to as all have different pricing.

I’ve been here twice and each time everything has been fine despite the wait being over an hour. I arrived at 8am and they were on ticket number 15 — I was number 20 and it took them about 20 – 30 mins to call my number out and collect the documents for my dog. They are very thorough with their checks but without being aggressive or impatient. Trust me, a lot of people walk in there forgetting little things here and there, details like addresses and signatures and they point it out and explain what things are. The man even told me to write my ZIP code to some obscure place that the vet forgot. They do take good care of you in terms of making sure you’ve got all that you need. Once they collect your documents then you sit down and wait another probably half hour or more to get those documents back/​stamped. The charge is $ 38 (and NO CASH) I think, however, Emotional Support Animals and Service Dogs are exempt from the charge IF you bring the letter from your therapist or the Service Dog tag to show them proof. Remember to bring it on the day because they will be sticklers about it if you don’t have it and won’t refund the charge. All in all, a chilled experience and pretty painless all told!

If you want a speedy experience arrive EARLY! There were five people waiting by 7am.
The process was fairly simple. Took a ticket upon entrance and a seat. A gentleman called out each of our numbers and went over the documents with each person. He has eagle eyes and noticed several places to make corrections. He then took our credit cards, THEY DONT ACCEPT CASH. This part of the process varies based on how many people lined up before 7:30. Folks who came in during this process had to wait until the first set of people had their papers processed. We waited for about 20 minutes while he went over the first set of peoples papers and then he called our numbers in order.
It was a pretty painless experience! I recommend getting there very early if you want to get processed in and out in under an hour. Safe travels with your pets!

First comment, it is a little bit slow but it is a place I must go if I want take a pet to My country! It is close on 11am not 11 30am