Xerox Federal Credit Union

My review for XFCU remain the same — 1 star. I appreciate the fact that a representative from XFCU apologized on their bad practice. With a new name for their business, I personally believe they may be operating under the same guidelines anyway, so what has changed? I believe a business should be given the chance to respond to ratings on their business, but should NOT be given a chance to rate themselves. What representative of a business will actually rate themselves bad anyway? With 5 stars Michael P. of XFCU rated themselves should be VOID, don’t you think? I’m pretty upset the fact XFCU now have an average rating of 3 stars as a result of the 5 stars they gave themselves. Below is my reply to the message XFCU sent me by Michael P. (thought I share with you also)…
[Thank you for taking the time to write me. I accept the apology from your bank. However, damage was already done; I won’t be banking with you guys again and the reason is simple — Do me wrong again, shame on me… and I can’t allow that to happen to me. Honestly ask yourself the same question — will you trust the bank that did you the same wrong? If your answer is yes, then I truly wish you the best luck… again, thank you for writing.]