A-One Towing

PLEASE READ BEFORE GETTING SERVICE FROM THIS COMPANY!!!
My son got in a car accident and or towing service membership had this company tow us.
First the called us that they were 10 minutes away, we said wow they are fast. Then after 25 minutes if waiting they called again saying that they were 5 minutes away. After 30 minutes of waiting we called them to see what was the delay, the guy told us that he was going to call his driver and call us back. After and that 20 minutes of waiting the guy never call us back, I call again and this the me they never answer the phone. We called our towing membership service and they tried calling them, the towing company never answer their call as well. Then after ANOTHER 30 minutes of waiting the tow driver called us that he was 20 minutes away. I asked him are you sure you coming this time? He started getting very rude and nasty. He was saying that he was going to turn back if I did not stop been rude to him. I was like WTF!!! Dude you got rude to me first and he kept saying rude thing. The thing that really got me very upset is that this idiot WAS LATINO!!! Just like me. THIS TYPE OF PEOPLE IS WHAT MAKES LATINOS HAVE A BAD REPUTATION.
I could not have another tow truck called because I was going to be on the side of the freeway another hour and I was tired of waiting.
PLEASE DONT ORDER SERVICE FROM THIS COMPANY, THEY DONT HAVE GOOD SERVICE. The only thing this company is good for is being rude to the people like us THAT ARE PAYING THEIR SALARY WITH OUR MONEY!

PLEASE READ ENTIRE REVIEW BEFORE CALLING A-​ONE TOWING IDIOTS !!!
I lost my keys to my car and front door and called my insurance company to ask for someone to tow me to the dealership to get new keys made. They called A-​One Towing and scheduled an appointment for the next morning at 6:00 AM. At 6:30 AM no arrival I called and spoke with the owner and he stated they were in route and would be there in less than 10 minutes. At 7:00 AM I called back and notified him that they had not arrived and I had a 7:45 AM appointment scheduled with my dealer since my car keys needed a special chip to even start the car and the person who does it will only be in until 9:00 AM that day. The owner proceeded to say «Listen (angry voice)!!! I did nothing to you you better respect me or I will have my guy turn around and you won’t get a tow!!!» I asked him is he serious his «guy» is already over 1 hour late without any notice and he should be apologizing to me and that he shouldn’t speak to people that way. He then stated «this is the last time I’m going to tell you to respect me or else» by then I had a few choice words for him such as f*** off and that I would call professionals to do the job instead. During this time I called AAA and they scheduled a professional to come out within an hour. During this time his (A-​ONE) «guy» comes at 8:08 AM! Dressed in slacks, a button up shirt, and enough grease in his hair to deep fry a turkey and says «Where’s your car? I have other appointments to get to» I proceeded to show him and he states «Oh you need a dolly to get your car because you do not have keys, so I cannot take it». By this time I was irate and ready to freak out because I called a tow company because I LOST MY KEYS YOU ASSHOLES that was the whole purpose why would you come unprepared. I then asked him to leave my property because he was an idiot and started taking pictures of his truck and iPhone video so future customers could avoid headaches by these jerks and idiots. By that the time he attempted to leave AAA arrived and completed the service and took my car away within minutes without problems. I’m glad PROFESSIONALS still exist somewhere!!!
I WILL NEVER CALL OR RECOMMEND THIS PLACE TO ANYONE! NOT EVEN MY WORST ENEMY, JUST LOOK AT THE REVIEWS IT SAYS A LOT

Very nasty, very rude, very disrespectful employees. My car would not start so I called my insurance company so that they can have this company tow my car to a car shop. A-​one stated that they came to my house but never did. They didn’t ring the door bell, they didn’t call my cell to say they are outside, nor did they care. It’s 8:00pm and I have 3 kids that need to go home and get in the bed for school in the morning. I called them back and they said they showed up! No they didn’t. They are liars!!! Fortunately I used another company to tow my car and they were friendly.

I’d give them zero stars if that was possible.
After waiting an hour for them to arrive, I called them back wondering what was taking so long (since they’re only 2 miles down the road). They said they were busy on other calls and would be there in 30 minutes. After 40 minutes, I called them back and they said the road I live on was too steep for their tow truck and that they weren’t coming. (This was total bs since my neighbor seems to require a large flat bed tow truck every other month.)
I called A&D Towing in San Pablo instead. They came within 20 minutes and the driver was even able to diagnose the problem!