El Sobrante Energy Gas Station And U-Haul

I would give them zero stars if possible. Even though my friend checked in online, it took 52 minutes to get the truck due to the guy’s utter incompetence. Don’t rent from this location if you can help it.

Excellent uHaul location. Staff knew their stuff, were on time, and very helpful. I got my truck, it worked flawlessly for my move, and returned it with absolutely no hassles. I definitely recommend this location.

Cheap gas here. Just really small and can get really congestive. Some days you can come in and go right out but other days you might be waiting quite awhile. You’ll just have to range it especially if you’re in a rush. It’s cheap unless you have cash than go up the street to the Texas gas station.(?) but I go to this gas station all the time! Staff inside the market is usually really friendly.

Was helpful at first, told my gf she could leave her car there, we got a 10′ UHaul, we were there an hour late, and they called to tell us «we’re going to cancel on you» — after I already PAID for the truck! We got there before they cancelled, parked my gfs car, and it only took 20 min to check out. During our move, before the return time of 7pm, we got a phone call that my gfs car is going to be towed via management, even though they said that where she parked was the designated spot!!! Took an hour to check out, and the staff is completely rude
I refuse to come to this establishment again.

The place is way too busy dealing with gas customers to deal with Uhaul customers. The best part is when I stopped at the first red light a beer can (I’m talking a 40) spilled that had been under my seat. I then had beer all over my shoes and the truck smelled so strongly of beer! The guy just laughed about it when I returned the truck. Never again!

I had used the U-​Haul a little further down the street for a previous move, but since this was a Sunday I chose this one because the hours listed on the site said the closing time was 9pm, giving us a little more time to finish. The other place closed earlier and I needed some wiggle room. When I brought the van back just after 8pm and started putting gas in it, the cashier (the very same lady that rented the van to me earlier in the day) told me the U-​Haul was closed but that I had until noon the next day to return it. Apparently the hours are different than what is listed online, and although the same person is at the counter and the gas station is open the U-​Haul rentals are not active after a certain time. Fine.
After I filled up, I thought it would be more practical to just leave it parked there and come back the next day to bring in the keys and sign off on it. I went inside to ask and the cashier told me I was not allowed to park it anywhere on their property. I asked why and she just said it messes up the U-​Haul system. I thought maybe it was just the specific spot I parked in but no, I could not park anywhere there at all. It made things inconvenient because I was with someone who can not drive, and we also had somewhere 40 minutes away where we needed to be so I didn’t want to drive the van there. The only solution was to park the van elsewhere and walk back to get my car, making us late for our appointment. It also was not very clean when we picked it up and the cabin smelled pretty bad.
I mentioned all this to the cashiers the next day (two men this time) and they did call the manager and let me know that should not have happened and that she should have let me return the van.
I was NOT told that I needed to be back by 7 when I picked up the van, if the hours on the website where I reserved the vehicle say they are open until 9pm then someone should at least inform the customers in person when picking up that the Sunday hours are different.
Why the place I rented the van from would be the only place I am not allowed to park it seems ridiculous to me. Would they have towed the van to… well, right back to where it was, which is where it’s supposed to be? Would I have gotten a fine, for leaving their property with them?
The man that was there when I returned it did apologize and was very nice, so maybe it was just an error on this one employee’s part. But really, someone needs to make sure the customers are informed of the hours if they are listed incorrectly. When I took it to the other U-​Haul location before they were very informative and made sure we knew what time to have the truck returned, even having us call them a little after closing time to let us in so we would not have to keep it overnight. They should take a few cues from them.

last time when i went there to fill up gas… the old man wearing turban is just crazy… he doestn’t know how to behave with customer …