TCO Writing Service

Although their customer service is HORRIBLE, I’m giving them 3 stars because I’m more than happy with my resume. I purchased this right before Christmas and tried to get in touch with them right away as I was looking for a job in another state. Well, their phone didn’t work and nobody replied to my emails. Finally, in the beginning of January, I wrote an email to groupon complaining. They got back to me within a couple of hours saying they had had lost of complaints for them and they had emailed them. If I didn’t receive an email from them within a couple of days, they’d refund me. Well TCO finally emailed me back saying they never got me emails. They made me do their stupid survey FOUR times and they still had trouble finding it. After I get rude with them, they told me to just email them back saying «I accept» to their terms. I did and waited for four days before I got my revised resume (I received it Feb 5^th). It is wonderful and I couldnt be happier. Honestly, though, if I had to go through the same process to get in touch with them, I’d never do it!

Big, big, big mistake purchasing a Living Social voucher from this company! My curiosity of having my resume professionally reviewed combined with the low cost of the voucher ($ 9) resulted in this nonsense, so I guess that says something about the cost of curiosity.
I’m glad I didn’t spend much but I still want to warn others about what you could be getting by doing business with this company. Ok, here we go…
¹⁰⁄₈ — I called their office to request the e-​mail address to send my resume for my review.
¹⁰⁄₉ — I sent my resume & received a Delivery Fail Auto Response. So, I called again to request the correct address. No apology for the inconvenience received, but I was given the «correct» e-​mail address to send my resume. Tried again, failed again, so I went to the website & sent them an e-​mail explaining what had occurred & requesting the correct e-​mail address yet again.
¹⁰⁄₁₀ — I sent another e-​mail requesting they confirm the new e-​mail address is actually correct before I attach my resume.
¹⁰⁄₁₁ — TCO Writing replied & included the correct e-​mail address for reviews & also let me know I could submit it via their website.
¹⁰⁄₁₂ — I reply with the details of my voucher & attach my resume for review.
¹⁰⁄₁₈ — After hearing nothing, I contacted TCO via e-​mail requesting an update. They replied the same day and said my resume review had been completed on ¹⁰⁄₁₅. I replied and explained I had not received it & asked where is it? Clearly expecting them to send resend it right? Sounds logical… but nothing… crickets… and I still haven’t received a reply or my resume review.
So to recap, I’ve contacted them 9 times, still don’t have a resume or the «Interview Questions» included with the price of the voucher along with $ 20 toward a professional service… I have nothing but $ 9 less than I had before. At this point, it’s a Unilocal review & a BBB complaint. And I would never trust this company to review or prepare anything unprofessional for me, much less, an actual professional document.

I bought a coupon from Amazon local for the service. When I got to the office I was told I would have to pay additional money above the cost of the coupon for the service. This was not stated on the coupon. When I later asked the owner about this I was told she was not responsible for what the Amazon coupon said. I would think the owner of a business should check what Amazon publishes.
The resume and cover letter they presented to me were full of grammatical errors. When I asked for a refund I was told that their policy was not to give refunds after twenty-​four hours from processing. I questioned this because I alerted them within twenty-​four hours of receiving the files via email that I was not at all satisfied. It turns out they count the twenty-​four hours from they day they processed my advance payment. My advance payment was made in good faith the evening I met with the owner for my in-​office meeting. I did not get the documents for about a week after I paid the bill. How would a person know he was not satisfied until he had a chance to review the work?
After several emails, the owner told me that my documents had not been reviewed by the editors prior to being sent to me. Why not? How could that happen? In one of the emails to me, an already unhappy customer, the owner of the company said, «Again, if your documents are not to your sanctification we offer to rewrite and revise the work we guarantee.» Note the misuse of the word, «sanctification». This was a clear indication that I should not use their service.
Four or five days later I received a corrected resume but no corrected cover letter. The corrected resume still had grammatical errors. When I inquired about the missing corrected cover letter, that was not addressed. I sent an email yesterday just asking for my money back. I got another email from them asking me to point out their grammatical errors to them. Really? I thought writing was their business and English was one of their tools. I would not hire a carpenter to work on my house and then coach him on using his tools.
At this point, the promised resume and cover letter are not complete but they are a week late. I got a phone message today asking me to call them. I am so done with dealing with their incompetence all I want is my money back. My advice is that if you want a quality writing job for a resume, cover letter, or other project you need to go someplace other than TCO writing service.