Uncle Bob’s Self Storage

THIS IS THE WORST SELF STORAGE I HAVE EVER USED. PLEASE BE CAREFUL!!!
This company in Elizabeth N. J has shady business practices and makes rules as they go along. First I noticed a fee attached to my bill. I inquired and was told that I was moving out and left a mattress on the unit. I never had a mattress and never moved out. They said they thought it was me. I got the fee removed. Then I got another fee and was told that my lock was locked improperly and they had to clip it and put a new lock. I never got a call regarding this. I spoke with the manager Gustavo who is rude, unprofessional and arrogant. I paid the fee although there was no proof of my lock being locked «improperly». The following month there was a 50 dollar fee for lock replacement. What is going on? They said this improper lock of my unit took place in August yet my October bill has this fee. I have tried to contact the owner (a number given by Gustavo) and a women promised to get back to me and never did. I left several messages to no avail. PLEASE DONT RENT FROM THIS STORAGE COMPANY IN ELIZABETH. None of their practices can be found on their website under their legal notices and terms. You will NEVER have a voice.

Amazing staff who actually give customer service from the beginning to the end. Everson is one of the staff members who are so helpful.
Keep up the great work!