Bandwidth Management

I had some servers and other computer hardware from my collocation site in Chicago that I needed sent back to California and Mike Grandolfo, owner of BMI Electrical was recommended to me. His job was to package my equipment and send it back to me. I had already performed this exercise once (sending the equipment to Chicago years ago), so I was familiar with how easy the process was. This job he performed would save me a flight.
BMI = BIG MISTAKE.
Here’s my last email to Mike in hopes of setting him straight:
Mike, as a customer putting my equipment and judgment into your hands (and paying you more than I promised) I expected much more professionalism.
I literally had to chase you down to provide this service. Remember this email you sent to me after I waited a month to hear from you… «I forgot about you». Yet I still gave you my business (my mistake).
You said in your earlier email below that you would email me for the shipping label. You did not. You asked for my shipping info which I did provide. I asked you to use the lowest cost shipping method. Apparently the use of good judgment was not something BMI was familiar with. Was this your first time shipping equipment for someone?
The shipping cost almost $ 1500 because you far exceeded the single box limit of 150lbs. Had you simply split the gear into two packages at ~140lbs each, the cost would have dropped to $ 300 total. I contacted FedEx today to confirm this.
I wasn’t onsite and had no idea what you were up to so I really couldn’t intervene before shipping, nor did I need the extra responsibility of micro-​managing this shipping project — that’s what I was paying you for.
Clearly you didn’t think this through and assumed since we were paying for the shipment there was no need to treat the shipment with any diligence i.e., as if it were your money.
Your actions put me $ 1400 over budget on this project ($ 1200 shipping + $ 200 more than the agreed upon $ 450 for the packaging of the equipment). So, take it for what it’s worth. This should be a lesson in poor customer service and what not to do next time. Hopefully you’ve learned something.